HFC is one of the latest advancement in broadband technology and utilises your existing ‘Pay TV’ or cable network for the final part of the nbn™ network connection.
With SkyMesh there aren’t any hidden setup or activation fees, all you pay for is your chosen monthly Hybrid Fibre Coaxial plan, plus any chosen optional extras. Unmetered Netflix is included as standard.
NEWS: All HFC ordering is currently on hold for between 6-9 months while nbn™ makes a series of network improvements to enhance the user experience for existing HFC users.
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Unmetered Netflix (Australian peered usage isn’t counted!)
FREE Australian, 7 days per week, nbn co accredited technical support.
No hidden activation, setup, delivery, installation or cancellation fees.
10 FREE email addresses.
Unlimited plan changes (up or down in speed/data).
Choice of boosters for faster uploads or extra data.
Sticky IPv4 address and IPv6 ready.
An nbn™ Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn™ network connection. In this circumstance a HFC line will be run from the nearest available fibre node to your premises.
Hybrid Fibre Coaxial (HFC) connections require an nbn™ network termination device to be installed at the point where the HFC line enters your premises. This device requires power to operate and, unless the self-install option is available, can only be installed by a technician certified and approved by nbn co.
If nbn co has already installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, your new SkyMesh service will typically be activated within 2 Business Days of us processing your application. Applications are processed by us as soon as possible upon receipt but some may take longer than usual.
Otherwise nbn co will arrange for one of its technicians to install the equipment. If an appointment is required, nbn co will typically install the equipment within 20 Business Days. Once installed, we’ll then need to activate your new SkyMesh service and this typically happens within 1 Business Day.
nbn co’s Initial Standard Installation Charge is currently $0 (free).
nbn co’s Subsequent Installation Charge is currently $297 plus labour and materials. This charge applies if an additional NTD and needs to be installed.
nbn co’s Service Transfer Charge is currently $24.75. This charge applies if you transfer (churn) your service from your existing nbn™ network service provider to SkyMesh. We currently absorb this charge and do not pass it on to our customers.
In line with the Australian Government’s Telecommunications Infrastructure in New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016. A premises identified by nbn co as a New Development Location is subject to nbn co’s once-off New Developments Charge if the premises has never had an active nbn™ service. Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago. It even applies to premises where nbn co has already installed the equipment necessary to connect the premises to the nbn™ network.
The New Developments Charge does not apply if there has been already been an active nbn™ service connected at the premises, and it doesn’t apply if the premises hasn’t been identified by nbn co as a New Development Location.
Your service will be assigned a single, public, IPv4 address and a /56 pool of IPv6 addresses. Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool. All IP address assignments are fixed but we reserve the right to change assignments for capacity management from time to time.
We describe each plan that we offer using the Peak Information Rate (PIR) of the circuit supplied by nbn co. For example, a PIR of ‘Up to 100/40 Mbps’ means that, at least once during a 24 hour period, your Information Rate may peak at 100 Mbps or less in the downstream direction and at 40 Mbps or less in the upstream direction. Information Rates are calculated using the method described by nbn co in Section 4.3.1 of its Product Technical Specification (Version 2.7).
Please note however that the SkyMesh Speed Test does not directly measure the Information Rate of your service. The actual Information Rate of your service is always slightly higher than the TCP Throughput figure reported by the speed test. For example, a speed test result of 96 Mbps means that your Information Rate peaked at 100 Mbps during testing. The reported TCP Throughput is always less than the Information Rate due to overheads imposed by Ethernet and other protocols you use such as TCP.
The speed of your service may vary due to: the type of content being transferred; its source, destination and network route; the configuration and performance of your computer and local network; the number of end users active on the nbn network in your area; the performance of the network between nbn co and SkyMesh; and the performance of interconnecting networks not operated by SkyMesh. Wi-Fi connections may bottleneck the speed of your service. If the achieved Information Rate is less than the maximum, you may not be able to exhaust your Off Peak Data Allowance.
If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your PIR will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available. A reduction in your PIR will affect all network traffic, including any unmetered content such as Netflix. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems. The PIR is reduced to 256/256 kbps except for plans with PIRs of 25/5 Mbps or less which are instead reduced to 128/128 kbps. We do not charge for Excess Data Usage.
If you have a medical alarm, security alarm or EFTPOS terminal, please contact your existing providers to discuss your needs and, if possible, migrate these services to the nbn™ network. SkyMesh does not provide support for these specialised services.
If you have a life-threatening medical condition or live with someone that does, please seek a provider that can offer you a Priority Assistance® service. SkyMesh does not offer Priority Assistance® services.
nbn™ does not include a battery backup service for HFC so, during a mains power disruptions, you will not be able to use the service to make emergency phone calls. We strongly recommended that you always have the ability to make emergency phone calls. Keeping a charged mobile phone close by might be one way of maintaining that ability.