HFC is one of the latest advancement in broadband technology and utilises your existing ‘Pay TV’ or cable network for the final part of the nbn™ network connection.
With SkyMesh there aren’t any hidden setup or activation fees, all you pay for is your chosen monthly Hybrid Fibre Coaxial plan, plus any chosen optional extras. Unmetered Netflix is included as standard.
NEWS: All HFC ordering is currently on hold for between 6-9 months while nbn™ makes a series of network improvements to enhance the user experience for existing HFC users.
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Stream all your favourite shows without worrying about your monthly bill. Available on Fixed-Line services.
Unmetered Netflix (Australian peered usage isn’t counted!)
FREE Australian, 7 days per week, nbn co accredited technical support.
No hidden activation, setup, delivery, installation or cancellation fees.
Unlimited plan changes (up or down in speed/data).
Choice of boosters for faster uploads or extra data.
Sticky IPv4 address and IPv6 ready.
Hybrid Fibre Coaxial (HFC) technology is used in circumstances where the existing Pay TV or Cable Network can be used to connect the premises to the nbn™ network. A HFC line will be run from the nearest available fibre node to your premises.
Hybrid Fibre Coaxial (HFC) connections require Connecting Equipment to be installed at the point where the HFC line enters your premises. This equipment requires power to operate and, unless the self-install option is available, can only be installed by a technician certified and approved by nbn co.
If nbn co has already installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, your new SkyMesh service will typically be activated within 2 Business Days of us processing your application. Applications are processed by us as soon as possible upon receipt but some may take longer than usual.
Otherwise nbn co will arrange for one of its technicians to install the equipment. If an appointment is required, nbn co will typically install the equipment within 20 Business Days. Once installed, we’ll then need to activate your new SkyMesh service and this typically happens within 1 Business Day.
nbn co’s Initial Standard Installation Charge is currently $0 (free).
nbn co’s Subsequent Installation Charge is currently $297 plus labour and materials. This charge applies if an additional NTD and needs to be installed.
nbn co’s Service Transfer Charge is currently $24.75. This charge applies if you transfer (churn) your service from your existing nbn™ network service provider to SkyMesh. We currently absorb this charge and do not pass it on to our customers.
In line with the Australian Government’s Telecommunications Infrastructure in New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016. A premises identified by nbn co as a New Development Location is subject to nbn co’s once-off New Developments Charge if the premises has never had an active nbn™ service. Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago. It even applies to premises where nbn co has already installed the equipment necessary to connect the premises to the nbn™ network.
The New Developments Charge does not apply if there has been already been an active nbn™ service connected at the premises, and it doesn’t apply if the premises hasn’t been identified by nbn co as a New Development Location.
Your service will be assigned a single, public, IPv4 address and a /56 pool of IPv6 addresses. Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool. All IP address assignments are fixed but we reserve the right to change assignments for capacity management from time to time.
In accordance with the Telecommunications (NBN Consumer Information) Industry Standard 2018, the typical busy period (7–11pm) download speed that the average consumer can expect to receive is:
The speed of your service may be affected by a range of factors:
Please note that the actual effect of all of these factors on your service may not be ascertained until after the service is activated.
If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your Peak Information Rate (PIR) will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available.
A reduction in your PIR will affect all network traffic, including any unmetered content such as Netflix. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems.
The PIR is reduced to 256/256 kbps except for plans with Basic Evening Speed or Standard Evening Speed where the PIR is reduced to 128/128 kbps instead.
We do not charge for Excess Data Usage.
nbn co does not offer a battery backup service for end users on the nbn™ HFC network. Therefore, during mains power disruptions, you will not be able to use your service or make emergency phone calls with it.
We strongly recommended that you always ensure you have ability to make emergency phone calls. Keeping a charged mobile phone close by may be one way of maintaining that ability.
The rollout of the nbn™ network involves new technologies. Some of your existing devices may rely on legacy technologies and may not work with the technology that nbn co chose to roll out in your area.
It’s important to contact each device provider to discuss your needs and find out whether your devices can be migrated to the nbn™ network and, if not, what alternatives may be available.
SkyMesh does not provide support or compatibility information for specialised devices and services such as: medical alarms, autodiallers and emergency call buttons; monitored fire alarms; security monitoring systems; teletypewriter devices and EFTPOS terminals.
If you use a medical alarm, we recommend that you register it on nbn co’s website.
If you need standard telephone service but have a life-threatening medical condition, or live with someone that does, please seek a provider that can offer you a service with Priority Assistance. SkyMesh does not offer standard telephone services with Priority Assistance but you can obtain such a service from Telstra Corporation Limited