With SkyMesh, Sky Muster™ standard installations are FREE and there are no setup or activation fees. All you pay is your chosen monthly Sky Muster™ plan, it’s as simple as that!
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The Sky Muster™ service is designed by nbn co to provide rural and remote Australians with access to satellite broadband including islands such as Cocos Islands, Lord Howe Island and Norfolk Island.
A satellite dish is installed on your roof and connects your premises to the nbn™ network via one of the Sky Muster™ satellites in orbit. A nbn™ network termination device is installed where the cable from the roof enters your premises. This device requires power to operate, and can only be installed by a technician certified and approved by nbn co.
nbn co has a Fair Use Policy in place in order to help ensure fair access to the Sky Muster™ service, especially during Peak Hours.
nbn co requires each customers to limit their Data Usage to no more than 150 GB in any four week period. Furthermore, Peak Hour Data Usage is limited to no more than 75 GB in any four week period. nbn co defines Peak Hours as from 7:00 am to 1:00 am the following day.
nbn co also requires each service provider (including SkyMesh) to limit its Peak Hour Data Usage per customer to an average of no more than 30 GB of downloads and no more than 5 GB of uploads in any four week period. As a result of this policy, our broadband plans with smaller data allowances represent better value than those with larger ones. And unlike other services with unmetered Netflix, all Netflix traffic is metered on the Sky Muster™ service.
If nbn co has already installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, your new SkyMesh service will typically be activated within 2 Business Days of us processing your application. Applications are processed by us as soon as possible upon receipt but some may take longer than usual.
Otherwise nbn co will arrange for one of its technicians to install the equipment. If an appointment is required, nbn co has service level targets depending on your location and will aim to complete a Standard Installation within 20 Business Days of SkyMesh processing your application. In isolated regions on the mainland and in Tasmania, it may take nbn co up to 35 Business Days. For limited access areas, including those which are only accessible by air or water, nbn co has a target of 90 Business Days.
Once nbn co has installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, we’ll then need to activate your new SkyMesh service and this typically takes 1 or 2 Business Days.
Your service will be assigned a single, public, IPv4 address and a /56 pool of IPv6 addresses. Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool. Assignments are static but we reserve the right to renumber our network, including during monthly CVC migrations that may be required to comply with nbn co’s Fair Use Policy.
We describe each plan that we offer using the Peak Information Rate (PIR) of the circuit supplied by nbn co. For example, a PIR of ‘Up to 25/5 Mbps’ means that, at least once during a 24 hour period, your Information Rate may peak at 25 Mbps or less in the downstream direction and at 5 Mbps or less in the upstream direction. Information Rates are calculated using the method described by nbn co in Section 4.3.1 of its Product Technical Specification (Version 2.7).
Please note however that the SkyMesh Speed Test does not directly measure the Information Rate of your service. The actual Information Rate of your service is always slightly higher than the TCP Throughput figure reported by the speed test. For example, a speed test result of 24 Mbps means that your Information Rate peaked at 25 Mbps during testing. The reported TCP Throughput is always less than the Information Rate due to overheads imposed by Ethernet and other protocols you use such as TCP.
The speed of your service may vary due to: the type of content being transferred; its source, destination and network route; the configuration and performance of your computer and local network; the number of end users active on the nbn network in your area; the performance of the network between nbn co and SkyMesh; and the performance of interconnecting networks not operated by SkyMesh. Wi-Fi connections may bottleneck the speed of your service. If the achieved Information Rate is less than the maximum, you may not be able to exhaust your Off Peak Data Allowance.
If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your PIR will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems. The PIR is reduced to 256/256 kbps except for plans with PIRs of 25/5 Mbps or less which are instead reduced to 128/128 kbps. We do not charge for Excess Data Usage.
If you have a medical alarm, security alarm or EFTPOS terminal, please contact your existing providers to discuss your needs and, if possible, migrate these services to the nbn™ network. SkyMesh does not provide support for these specialised services.
If you have a life-threatening medical condition or live with someone that does, please seek a provider that can offer you a Priority Assistance® service. SkyMesh does not offer Priority Assistance® services.
This service does not include a battery backup service so, during a mains power disruptions, you will not be able to use the service to make emergency phone calls. We strongly recommended that you always have the ability to make emergency phone calls. Keeping a charged mobile phone close by might be one way of maintaining that ability.