Outages & Network Status
View any advisories, past and present, affecting Skymesh services. Please note that all times are shown in Australian Eastern Standard Time (AEST).
SkyMesh Network Emergency Planned Maintenance
SEVERITY: Maintenance
STATUS: Resolved
STARTED AT: 2024-07-31 00:00:00
EXPECTED END TIME: 2024-07-31 02:00:00
Our Engineers will be performing emergency maintenance on our internal network impacting customers in the following areas:
Ballarat, VIC
Geelong, VIC
Cranbourne, VIC
Shepparton, VIC
Bendigo, VIC
Hobart, TAS
We expect services to resume as normal upon completion.
Ballarat, VIC
Geelong, VIC
Cranbourne, VIC
Shepparton, VIC
Bendigo, VIC
Hobart, TAS
We expect services to resume as normal upon completion.
SkyMuster Plus – Network Impact
SEVERITY: Degraded
STATUS: Resolved
STARTED AT: 2024-07-02 05:26:00
EXPECTED END TIME: 2024-07-03 18:40:00
SkyMesh have been made aware of a SkyMuster Plus network issue.
Customers impacted will experience issues accessing and using web sites and applications provided by Meta; examples of applications include Facebook, Instagram, Whatsapp and Threads.
The cause of the issue has been identified as within upstream networks out of NBN’s control. Impact to customers started around the 28th/29th of June.
Please note all other browsing remains as normal.
We will endeavour to provide you updates as they become available.
Customers impacted will experience issues accessing and using web sites and applications provided by Meta; examples of applications include Facebook, Instagram, Whatsapp and Threads.
The cause of the issue has been identified as within upstream networks out of NBN’s control. Impact to customers started around the 28th/29th of June.
Please note all other browsing remains as normal.
We will endeavour to provide you updates as they become available.
NBN Sky Muster Emergency Maintenance
SEVERITY: Maintenance
STATUS: Resolved
STARTED AT: 2024-06-21 02:00:00
EXPECTED END TIME: 2024-06-21 04:00:00
SkyMesh has been notified by NBN that there is emergency maintenance being performed to address the Speed/Streaming issues on some Sky Muster and Sky Muster Plus services.
During the maintenance window, there is expected to be 2x 30 minute outages during which no internet connection will be available.
This maintenance does not impact Business Satellite Service customers.
The maintenance has been completed.
If you remain offline, please power cycle your NBN modem and Wi-Fi router for 30 minutes. Once powered on, your NBN modem may take up to 30 minutes to reconnect to the Satellite network.
During the maintenance window, there is expected to be 2x 30 minute outages during which no internet connection will be available.
This maintenance does not impact Business Satellite Service customers.
The maintenance has been completed.
If you remain offline, please power cycle your NBN modem and Wi-Fi router for 30 minutes. Once powered on, your NBN modem may take up to 30 minutes to reconnect to the Satellite network.
Fixed Wireless – Unplanned Outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-06-17 18:30:00
EXPECTED END TIME: 2024-06-17 20:20:00
SkyMesh has been made aware of an unplanned NBN outage affecting Fixed Wireless services located in and around Black Mountain, QLD.
Customers would have experienced a total loss of service.
This incident is related to planned works to upgrade the Fixed Wireless node. The works have over-run. NBN Engineers are working on restoring services.
This has now been resolved.
Customers would have experienced a total loss of service.
This incident is related to planned works to upgrade the Fixed Wireless node. The works have over-run. NBN Engineers are working on restoring services.
This has now been resolved.
Severe Weather – Unplanned Outage Notice
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-06-06 19:04:00
EXPECTED END TIME: 2024-06-06 19:56:00
SkyMesh have been made aware of a SkyMuster and SkyMuster Plus unplanned outage due to severe weather.
Customers will experience will be offline with a flashing white NBN modem.
Customers in the impacted beams will be experiencing a total loss or degradation to their service.
Impacted beams:
Townsville, QLD (Beam 2)
Bundaberg, QLD (Beam 16)
Charleville, QLD (Beam 17)
Chinchilla, QLD (Beam 19)
Mildura, VIC (Beam 38)
Canberra, ACT (Beam 41)
Perth, WA (Beam 66)
Albany, WA (Beam 69)
Norfolk Island (Beam 75).
Please do not touch your equipment during this time. We expect services will resume once the weather clears.
RESOLVED:
If you service remains offline.
Please power off your NBN modem and Wi-Fi router.
Wait 30secs then power on your NBN Modem.
Then a further 30secs and power on your Wi-Fi router.
Your service may take up to 5-30mins to come online
Customers will experience will be offline with a flashing white NBN modem.
Customers in the impacted beams will be experiencing a total loss or degradation to their service.
Impacted beams:
Townsville, QLD (Beam 2)
Bundaberg, QLD (Beam 16)
Charleville, QLD (Beam 17)
Chinchilla, QLD (Beam 19)
Mildura, VIC (Beam 38)
Canberra, ACT (Beam 41)
Perth, WA (Beam 66)
Albany, WA (Beam 69)
Norfolk Island (Beam 75).
Please do not touch your equipment during this time. We expect services will resume once the weather clears.
RESOLVED:
If you service remains offline.
Please power off your NBN modem and Wi-Fi router.
Wait 30secs then power on your NBN Modem.
Then a further 30secs and power on your Wi-Fi router.
Your service may take up to 5-30mins to come online
NBN Fixed Wireless and Fixed Line Unplanned Outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-06-02 05:42:00
EXPECTED END TIME: 2024-06-02 08:20:00
SkyMesh was made aware of an unplanned NBN outage affecting Fixed Wireless and Fixed Line services in Hobart early this morning.
Customers would have experienced a total loss of service.
This outage has since been resolved and customers who are still offline should power-cyce their NBN Modem and Wi-Fi Router.
Customers would have experienced a total loss of service.
This outage has since been resolved and customers who are still offline should power-cyce their NBN Modem and Wi-Fi Router.
NBN SkyMuster Plus and SkyMuster unplanned outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-05-24 09:30:00
SkyMesh was made aware of an NBN SkyMuster Plus and SkyMuster unplanned outage early this morning.
Customers would have experienced loss of service in areas Mudgee (NSW) and Victorian Alps (VIC).
This outage has since been resolved and customers who are still offline should be power-cycling their NBN Modem and Wi-Fi Router.
Customers would have experienced loss of service in areas Mudgee (NSW) and Victorian Alps (VIC).
This outage has since been resolved and customers who are still offline should be power-cycling their NBN Modem and Wi-Fi Router.
SkyMesh – Planned Outage (NSW)
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-05-21 00:00:00
EXPECTED END TIME: 2024-05-21 05:00:00
Our Engineers will be performing routine maintenance on our internal network impacting customers in the NSW region.
We expect services to resume as normal upon completion.
We expect services to resume as normal upon completion.
NBN SkyMuster Plus and SkyMuster unplanned outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-05-15 02:25:00
EXPECTED END TIME: 2024-05-15 04:25:00
SkyMesh was made aware of an NBN SkyMuster Plus and SkyMuster unplanned outage early this morning.
Customers would have experienced loss of service in areas (Torrens Creek, QLD), (Cunnamulla, QLD), (Goondiwindi, QLD), (Brisbane, QLD), (Lightning Ridge, NSW), (Port Augusta, SA), (Sydney, NSW), (Bordertown, SA), (Merimbula, NSW), (Top End, NT), (Northern Gulf of Carpentaria, NT), (Alice Springs, NT), (Mt Isa, QLD), (Mt Magnet, WA), (North West, SA).
This outage has since been resolved and customers who are still offline should be power-cycling their NBN Modem and Wi-Fi Router.
Customers would have experienced loss of service in areas (Torrens Creek, QLD), (Cunnamulla, QLD), (Goondiwindi, QLD), (Brisbane, QLD), (Lightning Ridge, NSW), (Port Augusta, SA), (Sydney, NSW), (Bordertown, SA), (Merimbula, NSW), (Top End, NT), (Northern Gulf of Carpentaria, NT), (Alice Springs, NT), (Mt Isa, QLD), (Mt Magnet, WA), (North West, SA).
This outage has since been resolved and customers who are still offline should be power-cycling their NBN Modem and Wi-Fi Router.
NBN SkyMuster Plus and SkyMuster unplanned outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-05-15 02:25:00
EXPECTED END TIME: 2024-05-15 04:25:00
SkyMesh was made aware on a NBN SkyMuster Plus and SkyMuster unplanned outage early this morning.
Customers would have experienced loss of service in areas (Torrens Creek, QLD), (Cunnamulla, QLD), (Goondiwindi, QLD), (Brisbane, QLD), (Lightning Ridge, NSW), (Port Augusta, SA), (Sydney, NSW), (Bordertown, SA), (Merimbula, NSW), (Top End, NT), (Northern Gulf of Carpentaria, NT), (Alice Springs, NT), (Mt Isa, QLD), (Mt Magnet, WA), (North West, SA).
This outage has since been resolved.
Customers would have experienced loss of service in areas (Torrens Creek, QLD), (Cunnamulla, QLD), (Goondiwindi, QLD), (Brisbane, QLD), (Lightning Ridge, NSW), (Port Augusta, SA), (Sydney, NSW), (Bordertown, SA), (Merimbula, NSW), (Top End, NT), (Northern Gulf of Carpentaria, NT), (Alice Springs, NT), (Mt Isa, QLD), (Mt Magnet, WA), (North West, SA).
This outage has since been resolved.
SkyMesh – Unplanned Network Outage
SEVERITY: Degraded
STATUS: Resolved
STARTED AT: 2024-05-14 11:30:00
EXPECTED END TIME: 2024-05-14 11:50:00
SkyMesh was made aware of an internal network outage which impacted our websites and our customer’s ability to browse the internet and send/receive emails.
This has been resolved and all services are back online.
This has been resolved and all services are back online.
SkyMuster Plus – Unplanned Outage Notice
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2024-05-08 07:30:00
EXPECTED END TIME: 2024-05-08 10:01:00
Skymesh is currently investigating an NBN SkyMuster Plus unplanned outage this morning. Customers will likely experience lost of connectivity and SkyMesh Support Agents are unable to assist with getting you back online at this time. We will endeavour to provide any further updates as they become available.
UPDATE: 9am
NBN Engineers are currently investigating the outage and we expect updates and resolution to follow.
RESOLVED
UPDATE: 9am
NBN Engineers are currently investigating the outage and we expect updates and resolution to follow.
RESOLVED
Check your address