Outages & Network Status
View any advisories, past and present, affecting Skymesh services. Please note that all times are shown in Australian Eastern Standard Time (AEST).
How We Keep You Informed During Network Outages
We’re committed to keeping you informed when major network outages affect your services. Here’s how we communicate with you and what you can expect.
Emergency Situations: If you’re experiencing a life-threatening emergency, call 000 immediately. We cannot respond to emergency situations.
What Information We’ll Provide
When a major outage occurs, we’ll tell you:
- What’s affected: Which services and areas are impacted
- What caused it: The reason for the outage (when we can share this information)
- How many customers: The scale of the outage
- When we’ll update you: How often to expect news
- Expected restoration time: Our best estimate of when services will be back
- How to get help: Contact options for urgent assistance
How We Will Contact You
We’ll reach out via email to the address you registered with us in the case of either a major outage or a significant local outage, unless it is one which is caused by a natural disaster. If the outage is caused by a natural disaster, we will update you via the methods set out below.
Where to Find Updates
We’ll also post information on:
- Our website: A dedicated outage page with all the latest information
- Social media: Updates on our Facebook page
- Call centre: Our support team will have current outage information
Need Help during an outage or want to report an outage?
If you need urgent assistance during a major outage or wish to report a service outage, contact us:
📞 Phone Support
Call us on 1300 759 637
💬 Live Chat
Available on our website during business hours and extended during outages
💬 WhatsApp Messages
Message us on WhatsApp 07 3123 5800 (chat only)
Ongoing Updates
We’ll keep you informed with regular updates until your service is fully restored. You’ll receive a final notification when everything is back to normal.
Report a Service Issue
If you’re experiencing service problems, you can also report them or make enquiries about network outages using the contact information at skymesh.net.au/contact.
About this process: These procedures comply with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and ensure you receive timely, accessible communication during service disruptions.
Wholesale Providers Status
Skymesh Network Outage Status
Network Outage – Fibre and Fixed Wireless – Windsor NSW
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-08-13 08:00:00
EXPECTED END TIME: 2026-08-13 09:30:00
Effected Customers should now be back online. Please power cycle your NBN NTD and Router if you are still offline.
You can reach our Support team at 1300 759 637, or at [email protected]
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Skymesh are aware of an outage effecting nbn Fibre and Fixed Wireless customers in the Windsor region of New South Wales.
Effected customers will be offline, with lights on their NBN NTD indicating the service is functioning normally.
Please do not reconfigure your equipment (either by resetting or unplugging cables) unless instructed by a Support Agent to do so.
Our Engineering team are investigating, and we will provide an update as soon as we are able to.
Network Outage – North East NSW – nbn Fibre and Fixed Wireless
SEVERITY: Degraded
STATUS: Resolved
STARTED AT: 2026-08-05 09:00:00
EXPECTED END TIME: 2026-08-05 14:00:00
If you are still offline, please power cycle your equipment (turn off the power to both your NBN Modem and your Router, then turn back on) and wait 5 minutes.
If you are still offline after that, please call our Support team on 1300 759 637, or email at [email protected]
Skymesh are aware of an intermittent outage effecting nbn Fibre and Fixed Wireless customers is North Eastern NSW.
Effected customers will be offline intermittently, with service returning briefly in a cycle.
Our Engineering team are investigating and we will restore service as soon as we can.
Effected customers are encouraged not to disconnect any cabling or reconfigure any equipment unless advised by our Support Team.
Sky Muster Outage – Limited Impact
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-07-27 15:30:00
EXPECTED END TIME: 2026-07-27 17:00:00
Effected customers would have been offline for roughly an hour and a half between 3:30PM and 5:00PM Brisbane time this afternoon.
All customers should be back online now, however if you are still offline please power cycle your nbn modem and your router, wait 5 minutes, and then check if you are back online.
If you are still offline after completing the power cycle, please contact our Support team on 1300 759 637, or [email protected]
nbn Fibre and Fixed Wireless Outage/Degradation – All QLD
SEVERITY: Degraded
STATUS: Resolved
STARTED AT: 2026-07-25 09:00:00
EXPECTED END TIME: 2026-07-25 18:15:00
If you are affected, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on) to confirm the connection does not restore.
There is no estimated time of restoral at this stage. A further update will be provided when more information is available.
For further assistance, contact SkyMesh Support on 1300 759 637.
Update: 2:40pm 25/07/2026
Services have restored across South QLD.
If you remain offline, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on) to confirm the connection restores.
For further assistance, contact SkyMesh Support on 1300 759 637.
Update 5:00pm 25/07/2026
We are aware that some nbn Fibre and Fixed Wireless services across Queensland may be experiencing slow speeds or intermittent browsing issues. Services remain online but degraded. We are continuing to work with nbn to investigate.
If you are affected, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on).
A further update will be provided when more information is available. For further assistance, contact SkyMesh Support on 1300 759 637.
Update: 6:15pm 25/07/2026
This issue is now resolved. nbn Fibre and Fixed Wireless services across Queensland have returned to normal performance.
If you are still experiencing slow speeds or connectivity issues, please power cycle your nbn equipment and router (turn off at the wall for 2 minutes, then back on).
Thank you for your patience. For further assistance, contact SkyMesh Support on 1300 759 637.
nbn Significant Local Outage affecting Multiple Technologies in the South Coast region of NSW
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-06-28 03:39:00
EXPECTED END TIME: 2026-06-28 22:30:00