Outages & Network Status
View any advisories, past and present, affecting Skymesh services. Please note that all times are shown in Australian Eastern Standard Time (AEST).
How We Keep You Informed During Network Outages
We’re committed to keeping you informed when major network outages affect your services. Here’s how we communicate with you and what you can expect.
Emergency Situations: If you’re experiencing a life-threatening emergency, call 000 immediately. We cannot respond to emergency situations.
What Information We’ll Provide
When a major outage occurs, we’ll tell you:
- What’s affected: Which services and areas are impacted
- What caused it: The reason for the outage (when we can share this information)
- How many customers: The scale of the outage
- When we’ll update you: How often to expect news
- Expected restoration time: Our best estimate of when services will be back
- How to get help: Contact options for urgent assistance
How We Will Contact You
We’ll reach out via email to the address you registered with us in the case of either a major outage or a significant local outage, unless it is one which is caused by a natural disaster. If the outage is caused by a natural disaster, we will update you via the methods set out below.
Where to Find Updates
We’ll also post information on:
- Our website: A dedicated outage page with all the latest information
- Social media: Updates on our Facebook page
- Call centre: Our support team will have current outage information
Need Help during an outage or want to report an outage?
If you need urgent assistance during a major outage or wish to report a service outage, contact us:
📞 Phone Support
Call us on 1300 759 637
💬 Live Chat
Available on our website during business hours and extended during outages
💬 WhatsApp Messages
Message us on WhatsApp 07 3123 5800 (chat only)
Ongoing Updates
We’ll keep you informed with regular updates until your service is fully restored. You’ll receive a final notification when everything is back to normal.
Report a Service Issue
If you’re experiencing service problems, you can also report them or make enquiries about network outages using the contact information at skymesh.net.au/contact.
About this process: These procedures comply with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and ensure you receive timely, accessible communication during service disruptions.
Wholesale Providers Status
