Outages & Network Status

UPDATE 4:40PM AEST: This outage is now resolved, and all customers should be back online.

If you still require assistance, please give us a call on 1300 759 637.

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Skymesh have been made aware of an outage effecting roughly 1000 customers in the Kempsey North Region of NSW.

Effected customers will be offline.

Effected services will include nbn Fixed Wireless and nbn Fibre.

We will provide an update as soon as one is made available to us. Customers are encouraged not to change the configuration of the equipment of their service, including unplugging cables.

Details current as of: 24/09/2025 at 21:37 AEST

Network services have now been restored.

The outage affecting nbn services in the Northern New South Wales area has been resolved. nbn teams have completed restoration activities, and connectivity should now be returning to normal. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.

The outage had affected around 1137 nbn services in the impacted geographical regions, across the following technology, Fixed Wireless (FW).

Effected customers are in the following locations;

Alstonvale, Alstonville, Bangalow, Bexhill, Blakebrook, Blue Knob, Boat Harbour, Booerie Creek, Booyong, Brooklet, Clunes, Coffee Camp, Corndale, Dunoon, Eltham, Eureka, Federal, Fernleigh, Georgica, Goolmangar, Goonellabah, Goonengerry, Howards Grass, Jiggi, Keerrong, Koonorigan, Larnook, Leycester, Lindendale, Lismore Heights, McLeans Ridges, Modanville, Monaltrie, Nashua, Nimbin, North Lismore, Numulgi, Pearces Creek, Richmond Hill, Rock Valley, Rosebank, Rous, South Gundurimba, Spring Grove, Terania Creek, The Channon, Tintenbar, Tregeagle, Tullera, Tuncester, Tuntable Creek, Whian Whian, Wollongbar and Woodlawn.

We expect no further updates from nbn

Details Current as of 24 September, 1:54pm

nbn have advised Skymesh that a Fixed Wireless outage has been resolved.

Effected customers were in the following locations;

Alstonvale, Alstonville, Bangalow, Bexhill, Blakebrook, Blue Knob, Boat Harbour, Booerie Creek, Booyong, Brooklet, Clunes, Coffee Camp, Corndale, Dunoon, Eltham, Eureka, Federal, Fernleigh, Georgica, Goolmangar, Goonellabah, Goonengerry, Howards Grass, Jiggi, Keerrong, Koonorigan, Larnook, Leycester, Lismore Heights, McLeans Ridges, Modanville, Monaltrie, Nashua, Nimbin, North Lismore, Numulgi, Pearces Creek, Rock Valley, Rosebank, South Gundurimba, Spring Grove, Terania Creek, The Channon, Tintenbar, Tregeagle, Tullera, Tuncester, Tuntable Creek, Whian Whian and Wollongbar

The outage affected around 1,136 nbn services in the impacted geographical regions, across the Fixed Wireless (FW) network.

A hardware fault impacting nbn services in the Northern New South Wales area has been resolved.

Technicians have repaired the affected equipment, and nbn services are now restoring progressively. We will continue to actively monitor the nbn® network to ensure ongoing stability & performance.

There will be no further updates to this outage.

UPDATE 10/09: The underlying issue has been resolved and email sending/receiving has been caught up. Customers should no longer have any issues with email.

Skymesh are aware of an outage effecting our Email system. Customers initially experienced a complete outage until Saturday morning, which is now periodic with emails being received and sent sporadically.

Our engineering team are investigating the issue and will advise when we have an update.

Customers do not need to do anything to fix this issue, so please do not reconfigure your mail client.