Outages & Network Status
View any advisories, past and present, affecting Skymesh services. Please note that all times are shown in Australian Eastern Standard Time (AEST).
How We Keep You Informed During Network Outages
We’re committed to keeping you informed when major network outages affect your services. Here’s how we communicate with you and what you can expect.
Emergency Situations: If you’re experiencing a life-threatening emergency, call 000 immediately. We cannot respond to emergency situations.
What Information We’ll Provide
When a major outage occurs, we’ll tell you:
- What’s affected: Which services and areas are impacted
- What caused it: The reason for the outage (when we can share this information)
- How many customers: The scale of the outage
- When we’ll update you: How often to expect news
- Expected restoration time: Our best estimate of when services will be back
- How to get help: Contact options for urgent assistance
How We Will Contact You
We’ll reach out via email to the address you registered with us in the case of either a major outage or a significant local outage, unless it is one which is caused by a natural disaster. If the outage is caused by a natural disaster, we will update you via the methods set out below.
Where to Find Updates
We’ll also post information on:
- Our website: A dedicated outage page with all the latest information
- Social media: Updates on our Facebook page
- Call centre: Our support team will have current outage information
Need Help during an outage or want to report an outage?
If you need urgent assistance during a major outage or wish to report a service outage, contact us:
📞 Phone Support
Call us on 1300 759 637
💬 Live Chat
Available on our website during business hours and extended during outages
💬 WhatsApp Messages
Message us on WhatsApp 07 3123 5800 (chat only)
Ongoing Updates
We’ll keep you informed with regular updates until your service is fully restored. You’ll receive a final notification when everything is back to normal.
Report a Service Issue
If you’re experiencing service problems, you can also report them or make enquiries about network outages using the contact information at skymesh.net.au/contact.
About this process: These procedures comply with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and ensure you receive timely, accessible communication during service disruptions.
Sky Muster and Sky Muster Plus Outage – Nationwide
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-06-16 01:27:00
Update 5pm AEST: nbn technicians are currently attempting to restore service on site, however have faced some difficulties in doing so. We will continue to provide updates as we receive them.
nbn is experiencing an unplanned network outage impacting customers. nbn has begun activities to restore the network and will provide an update shortly.
An nbn technician is on site assessing the situation, and we expect the next update on 3pm AEST on 16/06/2026.
nbn Significant Local Outage affecting Fibre to the Premises services in the Arnhem region of NT
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-06-12 11:27:00
EXPECTED END TIME: 2026-06-13 10:03:00
nbn Sky Muster Network Migrations
SEVERITY: Maintenance
STATUS: Notified
STARTED AT: 2026-06-07 01:00:00
Outage windows have been emailed to effected customers, however we expect that interruptions will only occur overnight during the least busy time on our network.
Effected customers will have a temporary interruption to their service while we complete the maintenance, however should come back online shortly afterwards with no intervention from the customer required.
If you experience any issues with your service before or after the maintenance window for your service, please contact our Customer Contact team at 1300 759 637 or [email protected]
nbn Sky Muster and Sky Muster Plus Outage
SEVERITY: Offline
STATUS: Resolved
STARTED AT: 2026-06-04 11:40:00
EXPECTED END TIME: 2026-06-05 08:00:00
Service has been restored and customers should be back online. If you aren’t, please complete a power cycle of your equipment (turn the equipment off and on again), and if you still aren’t online 5 minutes later please contact our Support team at 1300 759 637 or [email protected]
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Skymesh are aware of a Sky Muster and Sky Muster Plus outage effecting customers around the country.
Effected customers will have gone offline around 11:30pm Queensland time last night, and will have an Orange light on their nbn NTD.
Customers do not need to unplug any of their internet equipment, and should leave it as it is until the outage is resolved. You may need to power cycle your equipment once the outage is resolved, however you will not need to unplug anything.
nbn are currently investigating and expect a resolution today. We will provide updates as we receive them.
Thank you for your patience.