500+ 5 Star Reviews
of customers would recommend
SkyMesh to a mate
*based on email invite to 29,000+
Satellite customers (October 2019)
Sky Muster™ satellite capacity and usage is carefully managed by both nbn™ and SkyMesh to ensure consistent, reliable, fast speeds for our customers.
Sky Muster™ satellite is not reliant on old legacy copper in the ground, unlike Dial-up or ADSL services which can negatively impact speeds. Once the service is installed, you have reliable, fast internet at your home.
Standard installations are FREE and there are no setup or activation fees. Your first service bill is just your monthly plan fee which starts at $34.95 per month.
The reimagined Sky Muster™ Plus service now gives you all the data you need. Everything you do online is unmetered by default with the exceptions of Virtual Private Network (VPN) traffic and video streaming.
Meet Chris Kisbee, who was the first Sky Muster™ service user in the whole of Tasmania. He’s big into gaming and has been a happy SkyMesh customers since 2009.
$2 billion
nbn™ investment
425,000+
eligible homes
110,000+ homes
already installed
$2 billion
nbn™ investment
425,000+
eligible homes
110,000+ homes
already installed
To see if you nbn™ Sky Muster™ satellite internet is available at your home.
We’re 100% dedicated to helping regional Australians access better internet at home or work, unlike other nbn™ providers
The Sky Muster™ internet service is nbn’s two billion dollar connectivity commitment for those hard to reach remote locations.
It’s the perfect solution for country towns, islands, and the outback. In short, any regional location outside of major cities which has been allocated the service as part of the nbn rollout.
Ten ground stations across Australia beam internet to two state-of-the-art-satellites out in space, which in turn, beam down connectivity to regional and remote homes that are connected to the service via an installed FREE satellite dish.
Standard Installations are free and there are no connection, setup, activation or credit card fees. An optional Wi-Fi router can be ordered alongside your internet service.
Depending on your location, nbn co aims to complete all standard installations within 20 business days of SkyMesh processing your order.
Sky Muster™ Plus has been reimagined to give rural Australians all the Internet data they need. The dramatically improved service now means everything you do online is unmetered by default with the exceptions of Virtual Private Network (VPN) traffic and video streaming.
Sky Muster™ Plus services use the same hardware but are managed by nbn co on a calendar-month basis and are supplied on different terms. You can migrate each way between these services but your billing day may change and a new application may be required.
It’s reliable considering I can’t even get mobile phone coverage. SkyMesh customer service is exceptional. I would be totally lost without this kind of access due to living in a remote rural setting.
Jep
Reviewed Oct, 2019
SkyMesh Sky Muster has been a blessing for our family on our rural property. Appreciate the free holiday data, we’re online 24/7! Thank you again from us farmers.
Rangemore
Reviewed Oct, 2019
Just wanted to affirm my complete satisfaction. All streaming services work very well. There’s adequate speed, dependability, helpful/timely support, and the ability to easily change plans.
Adrian
Reviewed Oct, 2019
It’s reliable considering I can’t even get mobile phone coverage. SkyMesh customer service is exceptional. I would be totally lost without this kind of access due to living in a remote rural setting.
Jep
Reviewed Oct, 2019
SkyMesh Sky Muster has been a blessing for our family on our rural property. Appreciate the free holiday data, we’re online 24/7! Thank you again from us farmers.
Rangemore
Reviewed Oct, 2019
Just wanted to affirm my complete satisfaction. All streaming services work very well. There’s adequate speed, dependability, helpful/timely support, and the ability to easily change plans.
Adrian
Reviewed Oct, 2019
Brian and Joy, based in Lake Clarendon QLD, discuss their experiences with the nbn™ Sky Muster™ satellite broadband service and explain how it has transformed their online life.
Meet the Clissold family, Donna, Joseph and Amy, longstanding SkyMesh customers and early adopters of the nbn™ Sky Muster™ satellite service based in Gatton QLD.
The Sky Muster™ service is designed by nbn co to provide rural and remote Australians with access to satellite broadband including islands such as Cocos Islands, Lord Howe Island and Norfolk Island.
A satellite dish is installed on your roof and connects your premises to the nbn™ network via one of the Sky Muster™ satellites in orbit. An nbn™ network termination device is installed where the cable from the roof enters your premises. This device requires power to operate, and can only be installed by an nbn co approved technician.
If nbn co has already installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, your new SkyMesh service will typically be activated within 2 Business Days of us processing your application. Applications are processed by us as soon as possible upon receipt but some may take longer than usual.
Otherwise, nbn co will arrange for one of its technicians to install the equipment. If an appointment is required, nbn co has service level targets depending on your location and will aim to complete a Standard Installation within 20 Business Days of SkyMesh processing your application. In isolated regions on the mainland and in Tasmania, it may take nbn co up to 35 Business Days. For limited access areas, including those which are only accessible by air or water, nbn co has a target of 90 Business Days.
Once nbn co has installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, we’ll then need to activate your new SkyMesh service and this typically takes 1 or 2 Business Days.
In line with the Australian Government’s Telecommunications Infrastructure in New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016. A premise identified by nbn co as a New Development Location is subject to nbn co’s once-off New Developments Charge if the premises has never had an active nbn™ service. Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago. It even applies to premises where nbn co has already installed the equipment necessary to connect the premises to the nbn™ network.
The New Developments Charge does not apply if there has been already been an active nbn™ service connected at the premises, and it doesn’t apply if the premises hasn’t been identified by nbn co as a New Development Location.
SkyMesh allocates each service with a public IPv4 address and a /56 pool of IPv6 addresses. Each requesting router is allocated a /60 prefix of IPv6 addresses from that pool. Allocations are static but we reserve the right to change them from time to time, including during monthly CVC migrations that may be required to comply with nbn co’s Fair Use Policy.
nbn co allocates each service with a public IPv4 address and a private IPv4 address for each requesting router. nbn co will link the private addresses with the public address using Static Network Address Translation. At its discretion, nbn co may change its allocations from time to time.
The speed of your service may be affected by a range of factors:
Please note that the actual effect of all of these factors on your service may not be ascertained until after the service is activated.
If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your Peak Information Rate (PIR) will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available. A reduction in your PIR will affect all network traffic, including any unmetered content such as Netflix.
The PIR is reduced to 256/256 kbps except for plans with Basic Evening Speed or Standard Evening Speed where the PIR is reduced to 128/128 kbps instead. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems.
The start of metering for Peak Hours and the start of metering for Off-peak Hours is not instantaneous. These metering transitions usually take less than 30 minutes but are performed on a best-effort basis only.
We do not charge for Excess Data Usage.
Your network traffic is profiled and speed limited (shaped) by nbn co according to its shaping policy and three traffic profiles. Any of your traffic that does not match one of the traffic profiles (Metered Content) will be counted against your Peak Data Allowance during Peak Hours (7:00 am to 1:00 am the next day) and your Off-Peak Data Allowance during Off-Peak Hours (1:00 am to 7:00 am).
If you exceed your Peak Data Allowance, Metered Content will be shaped to 512/256 kbps during Peak Hours until the end of the calendar month. If you exceed your Off-Peak Data Allowance, Metered Content will be shaped to 2048/512 kbps during Off-Peak Hours until the end of the calendar month.
Traffic that matches Profile 1 (“Basic Web Content”) is not shaped at any time but the service must not be used for excessive, automated downloads of such content. This profile includes text and images but excludes audio, video, peer to peer, file sharing and cloud storage content.
Traffic that matches Profile 2 (“Email”) is not shaped at any time but the service must not be used to routinely transfer emails larger than 20 MB.
Traffic that matches Profile 3 (“Operating System Updates”) is not shaped at any time but the service must not be used to update more than twenty devices per calendar month. This profile only includes updates for certain operating systems on mobile phones and personal computers.
The three traffic profiles and shaping policy are governed by nbn co, not SkyMesh, and the policy may change from time to time. nbn co may start shaping “Operating System Updates” to 256 kbps between 7:00 pm and 11:00 pm. We will notify you in advance of such changes. VPN or other inscrutable traffic: will not match any of the above profiles; will be classed by nbn co as Metered Content; and will be counted against one of your data allowances.
Peak Hours, Off-Peak Hours and other periods are defined by nbn co and apply to the time zone in which your service is located.
nbn co requires customers to limit their Data Usage to no more than 150 GB (300 GB from 1 October 2017) in any four week period. Furthermore, Peak Hour Data Usage is limited to no more than 75 GB (150 GB from 1 October 2017) in any four week period. nbn co defines Peak Hours as from 7:00 am to 1:00 am the following day.
nbn co also requires each service provider (including SkyMesh) to limit its Peak Hour Data Usage per customer to an average of no more than 30 GB (45 GB from 1 October 2017) of downloads and no more than 5 GB (does not change on 1 October 2017) of uploads in any four week period. As a result of this policy, our broadband plans with smaller data allowances represent better value than those with larger ones. And unlike other services with unmetered Netflix, all Netflix traffic is metered on the Sky Muster™ service.
nbn co has developed a new Fair Use Policy for Sky Muster™ Plus and there are certain restrictions on the service including Unmetered Content.
Although you’re unlikely to bump into any of these restrictions, nbn co’s policy forbids routine emails over 20 MB in size, operating system updates for more than 20 devices each calendar month and excessive, automated scraping of websites.
The service must not be used to exceed the Peak Data Allowance by more than 30 GB each calendar month and must not be used to exceed the Off-Peak Data Allowance by more than 30 GB each calendar month.
Services must not be used to connect neighbouring premises; support carrier or service provider data aggregation applications that result in substantial and continuous network throughput; support a carrier or service provider interconnection; bypass the application of shaping by being disconnected and reactivated; or match a traffic profile not intended by nbn co. Network bonding or load sharing of multiple services is forbidden by nbn co.
Rule violations may lead to lead to nbn co deprioritising your traffic, negatively affecting your data speed, or SkyMesh suspending your service.
nbn co does not offer a battery backup service for end-users on the nbn™ satellite network. Therefore, during mains power disruptions, you will not be able to use your service or make emergency phone calls with it.
We strongly recommended that you always ensure you have the ability to make emergency phone calls. Depending on reception, keeping a charged mobile phone close by maybe one way of maintaining that ability.
The rollout of the nbn™ network involves new technologies. Some of your existing devices may rely on legacy technologies and may not work with the technology that nbn co chose to roll out in your area.
It’s important to contact each device provider to discuss your needs and find out whether your devices can be migrated to the nbn™ network and, if not, what alternatives may be available.
SkyMesh does not provide support or compatibility information for specialised devices and services such as: medical alarms, autodiallers and emergency call buttons; monitored fire alarms; security monitoring systems; teletypewriter devices and EFTPOS terminals.
If you use a medical alarm, we recommend that you register it on nbn co’s website.
If you need standard telephone service but have a life-threatening medical condition, or live with someone that does, please seek a provider that can offer you a service with Priority Assistance. No Sky Muster™ or Sky Muster™ Plus service supports Priority Assistance. SkyMesh does not offer standard telephone services with Priority Assistance but you can obtain such a service from Telstra Corporation Limited.
The legacy copper network in Sky Muster™ areas will not be switched off due to the rollout of the nbn™ network. However, it is still possible that your existing phone or broadband provider will switch off its network in your area due to other reasons.
Customers in Sky Muster™ areas generally have the choice to keep their existing landline phone service over the copper network active, or switch over to a voice service on the nbn™ network. Please note that although voice services are not bundled with our broadband services, they can be purchased separately.
See nbn co’s website at https://www.nbnco.com.au/ for more information about the switch off.
Data Blocks are currently available for Sky Muster services. For Sky Muster Plus services, nbn co currently expects to launch Data Blocks around May 2020.
Online gaming with a satellite Internet connection is 100 per cent possible if you know what works and what doesn’t. Check out the Definitive Guide to Online Gaming with Sky Muster™ for the full breakdown, including recommendations and workarounds.
The all new Sky Muster™ Plus service is perfect for serious gamers. Overcome the traditional data issues experienced in rural Australia with the unmetered data available for gaming downloads, updates and game play time.
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