All hardware sold by SkyMesh is pre-configured by us and delivered to your door via Australia Post Express Post or Parcel Post Plus. It’s provided on a self-install basis so you will need to plug it in yourself. SkyMesh-supplied hardware is not bundled with the services we provide. All hardware supplied by NBN Co remains the property of NBN Co and is not bundled with the service we provide.
If your SkyMesh-supplied hardware develops a problem, you’ll first need to contact SkyMesh Customer Support on 1300 759 637 or lodge a support request here, or via fax to 1300 859 637, or via SMS to 0458 759 637. It’s important that you notify us as soon as you are aware that the equipment is faulty.
If we’re not able to resolve the fault remotely, and the equipment is under warranty, we’ll send you a pre-configured replacement unit (usually the next business day) along with details on how to return the faulty unit at our cost.
If the faulty equipment is not returned to us within 14 days, complete with power cables and accessories, or if we determine that the returned equipment was not supplied by SkyMesh, you will be charged for the replacement equipment and freight costs. You’ll also be charged if the returned unit is found to be faulty due to accidental or deliberate damage, however caused, or is faulty due to misuse.
If the faulty equipment is not under warranty, and we’re not able to resolve the fault remotely, we’ll offer to sell you a pre-configured replacement unit. If you accept our offer, we’ll ship the replacement equipment to you (usually the next business day) and charge it to your SkyMesh account, payable on your next Billing Day.
The benefits given to you by this warranty are in addition to other rights and remedies you may have at law. SkyMesh-supplied hardware comes with guarantees that cannot be excluded under the Australian Consumer Law.
This warranty is provided by SkyMesh Pty Ltd (ABN 38 613 736 137).