Fibre optic is the latest advancement in broadband technology and provides super-fast internet direct to your premises.
With SkyMesh there aren’t any hidden setup or activation fees, all you pay for is your chosen monthly Fibre to the premises plan, plus any chosen optional extras.
Join tens of thousands of Australians who trust SkyMesh to deliver their nbn™ broadband service. Check your address and upgrade now!
nbn™ is the new Australian broadband network. It’s super fast and affordable. See if you can upgrade now.
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Stream all your favourite shows without worrying about your monthly bill. Available on Fixed-Line services.
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Want to go even faster?
Call us now on 1300 759 637 to check the availability of our insanely fast symmetrical plans and/or custom plans that are twice as fast as standard plans with Standard Premium Evening Speeds.
Unmetered Netflix (Australian peered usage isn’t counted!)
FREE Australian, 7 days per week, nbn co accredited technical support.
No hidden activation, setup, delivery, installation or cancellation fees.
Unlimited plan changes (up or down in speed/data).
Choice of boosters for faster uploads or extra data.
Sticky IPv4 address and IPv6 ready.
Fibre to the Premises (FTTP) technology involves runing an optical-fibre cable from the nearest available fibre node to your premises. FTTP also requires Connecting Equipment to be installed inside your premises. This equipment requires power to operate, and can only be installed by a technician certified and approved by nbn co.
If nbn co has already installed all of the connecting equipment required to successfully connect your premises to the nbn™ network, your new SkyMesh service will typically be activated within 2 Business Days of us processing your application. Applications are processed by us as soon as possible upon receipt but some may take longer than usual.
Otherwise nbn co will arrange for one of its technicians to install the equipment. If an appointment is required, nbn co will typically install the equipment within 10 Business Days. Once installed, we’ll then need to activate your new SkyMesh service and this typically happens within 1 Business Day.
In line with the Australian Government’s Telecommunications Infrastructure in New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016. A premises identified by nbn co as a New Development Location is subject to nbn co’s once-off New Developments Charge if the premises has never had an active nbn™ service. Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago. It even applies to premises where nbn co has already installed the equipment necessary to connect the premises to the nbn™ network.
The New Developments Charge does not apply if there has been already been an active nbn™ service connected at the premises, and it doesn’t apply if the premises hasn’t been identified by nbn co as a New Development Location.
Your service will be assigned a single, public, IPv4 address and a /56 pool of IPv6 addresses. Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool. All IP address assignments are fixed but we reserve the right to change assignments for capacity management from time to time.
In accordance with the Telecommunications (NBN Consumer Information) Industry Standard 2018, the typical busy period (7–11pm) download speed that the average consumer can expect to receive is:
The speed of your service may be affected by a range of factors:
Please note that the actual effect of all of these factors on your service may not be ascertained until after the service is activated.
If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your Peak Information Rate (PIR) will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available.
A reduction in your PIR will affect all network traffic, including any unmetered content such as Netflix. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems.
The PIR is reduced to 256/256 kbps except for plans with Basic Evening Speed or Standard Evening Speed where the PIR is reduced to 128/128 kbps instead.
We do not charge for Excess Data Usage.
If, at your premises, nbn co’s Battery Backup Hardware is not installed or the Battery Backup Service is disabled or otherwise inoperative, you will not be able to use the service to make emergency phone calls during a mains power disruptions. We strongly recommended that you always ensure you have ability to make emergency phone calls. Keeping a charged mobile phone close by may be one way of maintaining that ability.
In the case of a power outage, the battery backup will last up to approximately five hours. You will know when it’s time to replace the battery when you see a red light appear next to ‘Replace Battery’ on the nbn™ connection box. You will also hear an alarm sound: one beep every fifteen minutes indicates the battery needs replacing; and four beeps every minute indicates less than half of the battery charge is remaining.
If you decide to use the Battery Backup Service, you will need to replace each battery after three to five of use. Keep in mind that the life of your battery will be reduced if you are turning your mains power on and off, or if you leave the Battery Backup Hardware disconnected for an extended period of time.
For additional information, please see nbn co’s Battery back-up information for Fibre to the Premises (FTTP).
The rollout of the nbn™ network involves new technologies. Some of your existing devices may rely on legacy technologies and may not work with the technology that nbn co chose to roll out in your area.
It’s important to contact each device provider to discuss your needs and find out whether your devices can be migrated to the nbn™ network and, if not, what alternatives may be available.
SkyMesh does not provide support or compatibility information for specialised devices and services such as: medical alarms, autodiallers and emergency call buttons; monitored fire alarms; security monitoring systems; teletypewriter devices and EFTPOS terminals.
If you use a medical alarm, we recommend that you register it on nbn co’s website.
If you need standard telephone service but have a life-threatening medical condition, or live with someone that does, please seek a provider that can offer you a service with Priority Assistance. SkyMesh does not offer standard telephone services with Priority Assistance but you can obtain such a service from Telstra Corporation Limited
The legacy copper network in nbn™ Fibre to the Premises areas will be switched off due to the rollout of the nbn™ network.
Moving to the nbn™ network is not automatic so all of your services affected by the switch off will be permanently disconnected if you do not arrange to migrate before the disconnection date advised by nbn co. Please see nbn co’s website at https://www.nbnco.com.au/ for more information about the switch off.