We offer unmetered Netflix content. Netflix content delivered over our Australian peering links will not be counted against your data allowance. Sign up for a free trial at Netflix.
We don’t nickel and dime. There are no setup/connection/activation/establishment fees, no plan change fees, no early termination fees, no credit card surcharges and no equipment delivery fees.
We offer enormous amounts of data. We offer generous amounts of anytime data and enough off peak data to make you blush. We also don’t pretend our plans are unlimited.4
We offer custom Plans. If you can’t find a suitable standard Plan, just ask us for pricing on a Plan customised to suit your needs. We will also do our best to match any Plan published by a competing NBN Co Access Seeker.
We don’t lock you in. Some providers will try to lock you into a six or twenty-four month contract. Our term is just 30 days and you can cancel with 30 days’ notice. If we don’t provide you with the best service and support, we don’t deserve to keep you as our customer.
No waiting in phone queues. We give you the freedom of never having to wait in a phone queue. When you call SkyMesh, you can press 7 in the phone menu to request a callback. Alternatively, you can simply text the keywords “CALLBACK SALES” to our SMS number. No other provider offers this level of convenience.
Upgrade your Plan whenever you like. With our customer portal, My SkyMesh, you can upgrade your Plan or buy a Data Block whenever you like. The Data Block will quickly get you out of shaping and you can use the whole Data Block while unshaped. Some providers don’t give you the whole Data Block to use while unshaped.
We have a direct relationship with NBN Co. Since we buy directly from NBN Co, we have full control over what we can offer to our customers and can contact NBN Co directly for any support issues. We don’t have to go through an intermediary like all resellers do.
We are 100% Australian owned and operated. We have been providing broadband Internet since 2005 and we pride ourselves on our ability to provide personalised customer service quickly and efficiently.
NBN Wireless Plans
Please feel free to enquire about pricing for a Plan with Data Allowances customised to suit your needs. SkyMesh will do its best to match any NBN Wireless Broadband Plan published by a competing NBN Co Access Seeker.
Netflix content delivered over our Australian peering links will not be
counted against your Normal Data Allowance or Bonus Data Allowance.
NBN Co’s pilot of the new NBN Fixed Wireless tier (25–50/5–20 Mbps)
is expected to start in early May 2015 and finish around September 2015.
SkyMesh NBN Fixed Wireless customers will be invited to trial the faster speeds during the pilot.
Your Normal Data Allowance (“Anytime Data”) can be used at any time. It is used during
Off Peak Hours if you have exceeded your Bonus Data Allowance.
Your Bonus Data Allowance (“Off Peak Data”) can be used during Off Peak Hours.
Off Peak Hours are defined as between Midnight and 7:00 am and apply to your local time zone.
If you exceed your Normal Data Allowance during a Billing Period, your Peak Information Rate
will be reduced to 128/128 kbps for the remainder of that Billing Period (except during
Off Peak Hours if you have remaining Bonus Data available). We do not charge for Excess Data Usage.
You may upgrade your Plan as often as you like during each Billing Period. Downgrades
are effective on your next Billing Day. We do not charge for Plan changes.
Data Blocks can be purchased at any time to remove speed limiting that is in effect.
Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
Data Usage is counted in both directions, so if you download 20 GB and upload 10 GB,
that’s counted as 30 GB.
All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or
received, can be as large as 10 MB and each email box can store up to 50 MB of emails.
The Minimum Agreement Term is 30 days from the date your SkyMesh service commences.
Payments are monthly in advance and may be either automatic charges to your Credit Card or
via automatic Direct Debit from your nominated bank account. Payments via Credit Card or
Direct Debit do not incur a surcharge.
The abbreviations “MB” means megabyte, “GB” means gigabyte,
“TB” means terabyte, “kbps” means kilobits per second and
“Mbps” means megabits per second.
These Plans are only available at premises serviced by SkyMesh NBN Fixed Wireless.
We do not charge an account establishment fee.
You will require an Ethernet router to share your service between multiple computers and
each computer will need to have a network card and current operating system.
Some Ethernet routers will bottleneck your connection to the Internet. If you are not sure that
yours is fast enough, please consider choosing one from the list of recommended hardware shown below.
NBN Co retains ownership of the NBN Fixed Wireless equipment installed by NBN Co
when connecting your premises to the NBN.
CISClick on these icons (shown above) to view the Critical Information Summary of each Plan as required under the Telecommunications Consumer Protections Code.
1 You can receive a $10 discount off your Monthly Fee by bundling your existing eligible
landline telephone service with your broadband service. Your line rental and call costs will appear on your monthly SkyMesh Tax
Invoice. Please read the full details on this offer.
2 This is the Peak Information Rate (PIR) of your Access Virtual Circuit (AVC) as
defined by NBN Co.
Your maximum throughput will be lower than this rate and may be affected by:
Overheads imposed by Ethernet and other protocols you use such as TCP/IP,
The Internet server you are accessing,
The network between SkyMesh and the server you are accessing,
The network between SkyMesh and your service, and
Local factors such as the performance of your computer, networking equipment and Wi-Fi network.
Where the PIR is expressed as a range:
NBN Co declares that the PIR achieved at your particular premises may fall anywhere in that range.
You may not be able to exhaust your Bonus Data Allowance if the achieved PIR is not at the top end of that range.