Understanding your Skymesh Tax Invoices

We’ve updated our billing processes to make managing your account clearer and more straightforward. Here’s a breakdown of how our billing cycle works and what you can expect.

For nbn® Sky Muster Plus (SMP) Plans

• Billing Date: All SMP plans are billed on the 1st of each month, regardless of your service activation date.
• Invoice Details: Your first invoice will cover the upcoming month’s service charges + a pro-rata charge for the remainder of the month from your activation date.
• Review Period: All customers now have 7 days to review their invoice before payment is automatically processed.
• Payment Attempts: If you’ve set up automatic payments, we will attempt to process your payment within 24 hours of the due date. If this attempt is declined, we will attempt to process the payment one more time during the month. If your payment is declined, or we receive some other important notification from your bank about your payment, then an email will be sent notifying you of the problem.

For nbn® Sky Muster, Fixed Wireless and Fixed Line Plans

• Billing Date: Your invoice will be issued the day after your service is activated.
• Invoice Details: Your first invoice will cover the upcoming month’s service charges.
• Review Period: All customers now have 7 days to review their invoice before payment is automatically processed.
• Payment Attempts: If you’ve set up automatic payments, we will attempt to process your payment within 24 hours of the due date. If this attempt is declined, we will attempt to process the payment one more time during the month. If your payment is declined, or we receive some other important notification from your bank about your payment, then an email will be sent notifying you of the problem.

For VoIP and PSTN Phone Services

• Invoice Details: Invoices will include charges for services used during the previous billing cycle.
• Review Period: You have 10 business days from the date your invoice is issued to review charges.

Understanding Your Invoice

Your Skymesh tax invoice will be emailed to your nominated billing email address as an one-off link. You can also access and download copies of your invoices through https://my.skymesh.net.au/.

Invoice details include:

Plan Adjustments: If you upgraded or downgraded your plan, the invoice will reflect the difference in charges.

Service Charges: Monthly fees for your active services.

Usage Charges: Any additional charges for data blocks or phone calls made during the billing period.

The tax invoice email you receive from Skymesh:

• will have a subject that looks something like this: Your Skymesh Tax Invoice PSIXXXXXXX. The tax invoice number, username, and payable amount will differ for each customer and invoice.

• will come from an email address that looks like this: Skymesh Accounts <[email protected]>.

Skymesh does not send tax invoices via post. In the event of a dispute, Skymesh can send one or many prior invoices via post if you wish, but this will not persist for your automated monthly tax invoices.

Managing Your My Skymesh Account

To stay on top of your billing and usage:

• Access Invoices: Log in to My Skymesh to view and download your invoices.
• Set Up Payments: Use your online My Skymesh account to set up one-off or recurring payments.
• Monitor Usage: Check your data usage and call history to avoid unexpected charges.

📞 Have Questions?

If you have questions or need help paying your invoice, please reach out:

Email: [email protected]

Customer Support: 1300 635 574

If you think a charge on your invoice is incorrect, you can contact Skymesh Accounts on 1300 635 574 to raise a dispute.

When a charge is disputed:

• You’ll receive an updated invoice reflecting any amounts not in dispute.
• Skymesh will review the disputed charge and update your account accordingly.
• If you’ve already paid the disputed amount, it can be credited or refunded once the review is complete.