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Advisories

Confirmation on any advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

25th June
Bendigo Services Offline
offline
notified
25/06/2017 4:00 pm
To Be Advised
We are aware of a network fault that is causing all services in Bendigo to be offline. We have alerted our senior network engineers and raised a fault with our upstream provider to determine the cause.

We hope to have services restored as soon as possible and will provide further updates as they become available.

UPDATE 4:20PM AEST - Our upstream provider has confirmed that an infrastructure fault is being investigated. We expect to receive an update in 1 hour.

UPDATE 5:20PM AEST - Our engineering team are waiting for an update from our upstream provider. At this time we do not have a confirmed cause of the fault or an ETA for repair. Thank you for your continued patience and support.
23rd June
Victoria and Tasmania Off-Net NBN Services Offline
green light
resolved
23/06/2017 2:00 pm
23/06/2017 2:20 pm
Our aggregate provider advises that they are currently experiencing connectivity issues with NBN services based in Victoria and Tasmania that is causing some of our off-net services in these states to be offline. Services appear to be dropping out or experiencing difficulty connecting.

This is currently being investigated with priority and we will provide updates as they become available.

Thank you for your patience.

Update - 3:08PM AEST - Our aggregate provider has confirmed that this outage was resolved at 2:20pm today. Services should be restored.
21st June
Victoria and Tasmania Off-Net NBN Services Intermittently Offline
green light
notified
21/06/2017 8:45 am
21/06/2017 11:57 am
Our aggregate provider advises that they are experiencing connectivity issues with NBN services based in Victoria and Tasmania that is causing some of our off-net services in these states to be intermittently offline. Services appear to be dropping out or experiencing difficulty connecting.

This is currently being investigated with priority and we will provide updates as they become available.

Thank you for your patience.

Update - 11:57AM AEST - Our aggregate provider has confirmed that this outage is now resolved and services should be restored.
19th June
Sky Muster Emergency Network Maintenance
green light
resolved
20/06/2017 6:00 am
20/06/2017 8:00 am
As a part of our commitment to improve the performance of our network and Sky Muster satellite services we will be performing emergency network maintenance in one of our Sydney data centres. This work is being carried out to facilitate some network rearrangement and optimisation.

The outage window is expected to last for up to 1 hour during the maintenance window of 06:01 AEST to 07:00 AEST.

UPDATE 7:15 AEST - This maintenance work is ongoing but is currently taking longer than the forecast. We expect the work to continue until 8:00AM AEST.

Thank you for your continued support and patience!
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