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Advisories

Confirmation on any recent advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

19th September
Planned Emergency Outage impacting Sky Muster (National) and NBN Services in NSW
green light
resolved
20/09/2017 2:00 am
20/09/2017 2:10 am
We will be carrying out planned emergency network maintenance at 2am tomorrow morning, 20/9/2017. This work is expected to result in an outage of approximately 5-10 minutes and will impact all Sky Muster services (National) as well as all NBN services located in NSW.

We apologise for the late notice and any inconvenience this may cause.
15th September
NBN Services Offline in Cairns Area
green light
resolved
15/09/2017 12:00 pm
To Be Advised
SkyMesh Engineers have advised that there is an outage impacting nbn™ services in the Cairns area. An investigation is in progress. We will provide updates as they become available to us. We apologise for any inconvenience caused.
11th September
Sky Muster Network Outage – Beam 01 Cairns, QLD
green light
resolved
11/09/2017 11:36 am
11/09/2017 12:20 pm
nbn has identified a hardware issue on the Satellite Modem Termination System on 11/09/17 from 11:36 am.

Area(s) impacted: Beam 01 (Cairns, QLD)

End users in the impacted area will experience a loss of service. nbn are investigating the incident.
We apologise for any inconvenience and will provide updates as they become available.

UPDATE 12:32PM AEST - nbn reconfigured network to restore service
5th September
Sky Muster Network Outage
green light
resolved
05/09/2017 12:00 am
05/09/2017 12:58 pm
Due to severe weather, some SkyMuster Services are currently being affected by equipment failure at the Geeveston gateway. We will provide updates as they become available to us and apologise for any inconvenience caused.

Impacted beams:

Horsham VIC (Beam 46)
Melbourne VIC (Beam 51)
Orbost VIC (Beam 53)
Mount Wyatt QLD (Beam 6)
Mt Magnet WA (Beam 62)
Narrogin WA (Beam 67)
Lord Howe Island (Beam 74)
Longreach QLD (Beam 8)

UPDATE 09:41AM AEST - nbn field technicians are currently on site and have commenced restoration work. A failover diverting network traffic to an alternate Satellite Earth Station (SES) is in progress. Services will progressively return back online.

UPDATE 2:18PM AEST - nbn can confirm that the outage was restored on 5/9/17 at 12:58.
Root cause: Due to extreme weather (low temperatures/snow), there was a loss of uplink power control (UPC) in the Geeveston Satellite Earth Station (SES).
Actions taken: Failover was performed, diverting services to alternate SES.
30th August
SA and NT NBN Services Degraded
green light
resolved
30/08/2017 4:30 pm
31/08/2017 3:00 pm
It has come to our attention that we are experiencing a connectivity fault with our transit provider. This fault is impacting services in SA and NT and will be resulting in a degraded service experience.

This is currently being investigated with priority and we will provide updates as they become available.

Thank you for your patience.

UPDATE - Engineering advise that faulty hardware was replaced and this issue was resolved at 3PM AEST 31/08/2017.
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