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Advisories

Confirmation on any advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

25th July
Nationwide Sky Muster Network Maintenance
green light
resolved
26/07/2017 1:00 am
26/07/2017 6:00 am
NBN Co have advised that they will be performing network maintenance work on all Sky Muster Satellite services overnight.
Services will experience a loss of connectivity for up to 1 hour during the change window.

We thank you for your patience and continued support!

21st July
Performance of the nbn co fixed wireless network
maintenance
notified
16/02/2017 11:00 am
To Be Advised
UPDATED: Friday, 21 July 2017

nbn co plans to upgrade its fixed wireless capacity for end users in the rollout regions shown below. It will carry out these upgrades in the days immediately preceding the given date for each rollout region. During these change windows, nbn fixed wireless services will experience a loss of connectivity for up to 20 hours, depending on the area. Please note that:

  • These advisories are only designed and presented for the benefit of SkyMesh customers;

  • A rollout region listing doesn't necessarily mean that the associated tower will be upgraded, only that one or more SkyMesh customers in that rollout region are expected to be affected by nbn co's planned change. For example, backhaul may be uprgaded instead; and

  • Customers in areas serviced by our aggregation provider are not covered by this advisory.




NSW

Armidale Service Area
2ARM-51-02-KLRR Kellys Ridge: Mon, 7 Aug 2017 (CRQ000001211357: NEW)
2ARM-51-03-UNEE UNE: Mon, 7 Aug 2017 (CRQ000001211357: NEW)
2ARM-51-06-ARMI Armidale Grafton Rd: Mon, 7 Aug 2017 (CRQ000001211357: NEW)
2ARM-51-08-ROCK Rockvale Road: Mon, 7 Aug 2017 (CRQ000001211357: NEW)
2ARM-51-09-IVGE Invergowrie: Mon, 7 Aug 2017 (CRQ000001211357: NEW)

Bellingen Service Area
2BLG-51-02-BRFE Brierfield: Wed, 7 Jun 2017 (CRQ000001070806: COMPLETE)
2BLG-51-04-FRNN Fernmount: Wed, 7 Jun 2017 (CRQ000001070806: COMPLETE)

Coffs Harbour Service Area
2CFS-51-01-BOAM Boambee State Forest: Sat, 24 Jun 2017 (CRQ000001150216: COMPLETE)
2CFS-51-02-BNVV Bonville: Sat, 29 Jul 2017 (CRQ000001209388: NEW)
2CFS-51-03-BVNV Bonville North: Sat, 29 Jul 2017 (CRQ000001209388: NEW)
2CFS-51-04-CHWF Coffs Harbour West: Wed, 5 Jul 2017 (CRQ000001153421: COMPLETE)
2CFS-51-06-CRBA Coramba: Sat, 8 Jul 2017 (CRQ000001154379: COMPLETE)
2CFS-51-07-UPOE Upper Orara: Thu, 6 Jul 2017 (CRQ000001153098: NEW)
2CFS-51-08-GLNR Glenreagh: Thu, 15 Jun 2017 (CRQ000001148265: COMPLETE)
2CFS-51-09-KARA Karangi: Sat, 8 Jul 2017 (CRQ000001154379: COMPLETE)
2CFS-51-11-NNGA Nana Glen: Thu, 27 Jul 2017 (CRQ000001157215: NEW)
2CFS-51-13-SAPP Sapphire Beach: Thu, 6 Jul 2017 (CRQ000001153098: NEW)
2CFS-51-14-ULON Ulong Town: Sat, 3 Jun 2017 (CRQ000001069992: COMPLETE)

Casino Service Area
2CSN-51-03-CASI Casino: Sat, 22 Jul 2017 (CRQ000001157035: HELD)
2CSN-51-04-FAIR Fairy Hill: Sat, 22 Jul 2017 (CRQ000001157035: HELD)
2CSN-51-05-LEEV Leeville: Sat, 22 Jul 2017 (CRQ000001157035: HELD)
2CSN-51-06-NORC North Casino: Sat, 22 Jul 2017 (CRQ000001157035: HELD)
2CSN-51-07-SPRG Spring Grove: Sat, 15 Jul 2017 (CRQ000001155794: COMPLETE)

Kempsey Service Area
2KMS-51-04-DOND Dondingalong: Sat, 5 Aug 2017 (CRQ000001211116: NEW)
2KMS-51-05-EURO Euroka: Sat, 5 Aug 2017 (CRQ000001211116: NEW)
2KMS-51-10-KPNP Kempsey North: Sat, 5 Aug 2017 (CRQ000001211116: NEW)
2KMS-51-12-MOON Mooneba: Sat, 5 Aug 2017 (CRQ000001211116: NEW)

Kyogle Service Area
2KYO-51-06-NBNB Nimbin North: Sat, 15 Jul 2017 (CRQ000001155747: COMPLETE)
2KYO-51-07-NBSB Nimbin South: Sat, 15 Jul 2017 (CRQ000001155747: COMPLETE)

Lismore Service Area
2LIS-51-03-CLNN Clunes North: Sun, 9 Jul 2017 (CRQ000001153852: CANCELLED)
2LIS-51-22-CORA Coraki: Fri, 28 Jul 2017 (CRQ000001209267: NEW)
2LIS-51-23-TATH Tatham: Fri, 28 Jul 2017 (CRQ000001209267: NEW)
2LIS-51-25-WYRA Wyrallah: Fri, 28 Jul 2017 (CRQ000001209267: NEW)

Macksville Service Area
2MAC-51-01-BOWR Bowraville: Fri, 28 Jul 2017 (CRQ000001209073: NEW)
2MAC-51-02-BWRR Bowraville Reservoir: Fri, 28 Jul 2017 (CRQ000001209073: NEW)

Nowra-Bomaderry Service Area
2NWR-51-10-MOEY Moeyan Hill: Sun, 25 Jun 2017 (CRQ000001150313: COMPLETE)

Orange Service Area
2ORG-51-04-LUCK Lucknow: Fri, 16 Jun 2017 (CRQ000001071980: COMPLETE)
2ORG-51-11-SPRC Spring Creek: Fri, 16 Jun 2017 (CRQ000001071980: COMPLETE)
2ORG-51-12-SHTI Spring Hill Town: Fri, 16 Jun 2017 (CRQ000001071980: COMPLETE)

Tamworth Service Area
2TAM-51-03-DARU Daruka: Sat, 29 Jul 2017 (CRQ000001156935: NEW)

Terranora Service Area
2TER-51-08-ZARA Zara: Fri, 21 Jul 2017 (CRQ000001156481: COMPLETE)

VIC

Bendigo Service Area
3BEN-51-15-NEWS Newstead: Fri, 16 Jun 2017 (CRQ000001149037: COMPLETE)

Ballarat Service Area
3BRA-51-01-ALFR Alfredton: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-09-HADD Haddon: Sun, 30 Jul 2017 (CRQ000001209602: NEW)
3BRA-51-10-HDWD Haddon West: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-13-MITP Mitchell Park: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-14-MOUU Mount Helen University: Sun, 30 Jul 2017 (CRQ000001209602: NEW)
3BRA-51-15-MBYG Mt Buninyong: Sun, 30 Jul 2017 (CRQ000001209602: NEW)
3BRA-51-21-SEBS Sebastopol South: Sun, 30 Jul 2017 (CRQ000001209602: NEW)
3BRA-51-22-SMYT Smythesdale: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-25-BUNY Buninyong Golf Course: Sun, 30 Jul 2017 (CRQ000001209602: NEW)
3BRA-51-27-CARD Cardigan Village: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-28-ENFI Enfield: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-33-ROSC Ross Creek: Sun, 30 Jul 2017 (CRQ000001209602: NEW)

Donald Service Area
3DON-51-01-BCHC Birchip: Thu, 27 Jul 2017 (CRQ000001208861: NEW)
3DON-51-05-WATC Watchem: Thu, 27 Jul 2017 (CRQ000001208861: NEW)

Hamilton Service Area
3HMO-51-08-MACA Macarthur: Fri, 16 Jun 2017 (CRQ000001149302: COMPLETE)

Kyneton Service Area
3KYN-51-02-EDGE Edgecombe: Wed, 19 Jul 2017 (CRQ000001156554: CANCELLED)
3KYN-51-08-TARA Taradale: Wed, 19 Jul 2017 (CRQ000001156554: CANCELLED)

Mansfield Service Area
3MFL-51-06-MANS Mansfield Hill: Thu, 22 Jun 2017 (CRQ000001150010: COMPLETE)

Numurkah Service Area
3NMK-51-03-KATU Katunga: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)
3NMK-51-04-NUMU Numurkah: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)
3NMK-51-07-CBSR Cobram South East: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)

Rochester Service Area
3RCS-51-01-BALL Ballendella: Wed, 5 Jul 2017 (CRQ000001153514: COMPLETE)

Red Cliffs Service Area
3REF-51-01-BILA Billabong: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-02-CARO Cardross: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-04-DARE Dareton: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-05-IRYM Irymple: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-07-MERE Merbein: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-08-MERS Merbein South: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-10-MILU Mildura East: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)
3REF-51-11-NANI Nangiloc: Wed, 28 Jun 2017 (CRQ000001151835: COMPLETE)

Seymour Service Area
3SEY-51-02-SEYM Seymour Hill: Fri, 28 Jul 2017 (CRQ000001208654: NEW)
3SEY-51-04-TELE Telegraph: Fri, 28 Jul 2017 (CRQ000001208654: NEW)

Shepparton Service Area
3SHP-51-02-CONG Congupna: Sat, 22 Jul 2017 (CRQ000001157137: HELD)
3SHP-51-03-DOOK Dookie: Wed, 7 Jun 2017 (CRQ000001071776: CANCELLED)
3SHP-51-10-TALY Tallygaroopna: Sat, 22 Jul 2017 (CRQ000001157137: HELD)

Terang Service Area
3TER-51-05-ALLF Allansford: Fri, 28 Jul 2017 (CRQ000001208847: NEW)

Warrnambool Service Area
3WBO-51-03-BUSH Bushfield: Fri, 28 Jul 2017 (CRQ000001208847: NEW)
3WBO-51-08-WRBR Warrnambool: Fri, 28 Jul 2017 (CRQ000001208847: NEW)
3WBO-51-10-WINW Winslow: Fri, 28 Jul 2017 (CRQ000001208847: NEW)

QLD

Bundaberg Service Area
4BBE-51-02-BUCC Bucca: Sat, 5 Aug 2017 (CRQ000001210667: NEW)

Biloela Service Area
4BIL-51-03-BILO Biloela: Thu, 27 Jul 2017 (CRQ000001209108: NEW)
4BIL-51-05-THAN Thangool: Thu, 27 Jul 2017 (CRQ000001209108: NEW)
4BIL-51-06-TEOO Theodore: Thu, 27 Jul 2017 (CRQ000001209108: NEW)
4BIL-51-07-BANA Banana: Thu, 27 Jul 2017 (CRQ000001209108: NEW)

Boonah Service Area
4BOO-51-01-ARAT Aratula: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-02-BOON Boonah Green Hill: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-03-FOOT Footes Hill: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-04-KALB Kalbar: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-05-MOOG Moogerah: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-06-ROAD Roadvale: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-10-OBUM Obum Obum: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)

Gympie Service Area
4GYM-51-01-AMAM Amamoor: Mon, 24 Jul 2017 (CRQ000001208060: NEW)
4GYM-51-02-ARAL Araluen North: Thu, 27 Jul 2017 (CRQ000001208921: NEW)
4GYM-51-03-BANK Banks Pocket East: Thu, 27 Jul 2017 (CRQ000001208766: NEW)
4GYM-51-05-CHAT Chatsworth East: Thu, 27 Jul 2017 (CRQ000001208921: NEW)
4GYM-51-07-GILL Gilldora: Mon, 24 Jul 2017 (CRQ000001208060: NEW)
4GYM-51-12-LFNT Long Flat North: Mon, 24 Jul 2017 (CRQ000001208060: NEW)
4GYM-51-14-PIEC Pie Creek: Mon, 24 Jul 2017 (CRQ000001208060: NEW)
4GYM-51-17-TAMA Tamaree South: Thu, 27 Jul 2017 (CRQ000001208766: NEW)
4GYM-51-34-CASO Canina: Thu, 27 Jul 2017 (CRQ000001208766: NEW)
4GYM-51-42-KYBN Kybong North: Mon, 24 Jul 2017 (CRQ000001208060: NEW)

Toowoomba Service Area
4TOB-51-04-GREN Greenmount: Fri, 21 Jul 2017 (CRQ000001156825: HELD)
4TOB-51-09-TOPC Top Camp: Sun, 13 Aug 2017 (CRQ000001212871: NEW)
4TOB-51-13-SOUB Southbrook: Sun, 13 Aug 2017 (CRQ000001212871: NEW)
4TOB-51-14-WYRE Wyreema & Cambooya: Sun, 13 Aug 2017 (CRQ000001212871: NEW)

SA

Murray Bridge Service Area
5MYB-51-01-LONG Long Flat: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-03-MYPO Mypolonga: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-05-KARO Karoonda: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-06-MYBG Murray Bridge: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)

WA

Bunbury Service Area
6BNB-51-02-CAPE Capel: Wed, 16 Aug 2017 (CRQ000001211157: NEW)
6BNB-51-03-STRA Stratham: Wed, 16 Aug 2017 (CRQ000001211157: NEW)
6BNB-51-04-PICT Picton: Wed, 16 Aug 2017 (CRQ000001211157: NEW)
6BNB-51-09-BYCA Boyanup Central: Wed, 16 Aug 2017 (CRQ000001211157: NEW)

Brunswick Junction Service Area
6BRJ-51-01-BURE Burekup: Wed, 19 Jul 2017 (CRQ000001156322: COMPLETE)
6BRJ-51-06-DARD Dardanup: Wed, 16 Aug 2017 (CRQ000001211157: NEW)

Pinjarra Service Area
6PNJ-51-01-CLPL Coolup: Thu, 20 Jul 2017 (CRQ000001157018: COMPLETE)
6PNJ-51-07-BARP Barragup: Sat, 5 Aug 2017 (CRQ000001212102: NEW)
6PNJ-51-08-WAWO Waroona West: Sat, 1 Jul 2017 (CRQ000001150247: COMPLETE)

Preston Beach Service Area
6PRE-51-04-YARL Yarloop: Fri, 23 Jun 2017 (CRQ000001149512: COMPLETE)

15th July
Sky Muster Satellite Services Offline in the Perth Region
green light
resolved
15/07/2017 11:30 am
15/07/2017 4:11 pm
NBN Co have not yet released an outage notice however we have noticed a surge in calls from customers reporting issues with Sky Muster satellite services in the Perth Region.

At this stage, we have identified that the affected services are on Beam 66.

Our Engineering team have raised a case with NBN to investigate this suspected outage. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 04:11PM AEST - NBN Co have investigated and confirmed that there was an outage. This outage was resolved by NBN at 4:11PM.
13th July
Sky Muster Satellite Services Offline in Tasmania
green light
resolved
13/07/2017 10:30 am
13/07/2017 12:32 pm
NBN Co have not yet released an outage notice however we have noticed a surge in calls from customers reporting issues with Sky Muster satellite services in Tasmania.

At this stage, we have identified that the affected services are on Beam 55.

Our Engineering team have raised a case with NBN to investigate this suspected outage. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 12:44PM AEST - NBN Co have investigated and confirmed that there was an outage. This outage was resolved at 12:32PM when a 3rd party network provider reconfigured the network
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