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Outages & Network Status

View any advisories, past and present, affecting Skymesh services. Please note that all times are shown in Australian Eastern Standard Time (AEST).

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How We Keep You Informed During Network Outages 

We’re committed to keeping you informed when major network outages affect your services. Here’s how we communicate with you and what you can expect. 

Emergency Situations: If you’re experiencing a life-threatening emergency, call 000 immediately. We cannot respond to emergency situations. 

What Information We’ll Provide 

When a major outage occurs, we’ll tell you: 

  • What’s affected: Which services and areas are impacted 
  • What caused it: The reason for the outage (when we can share this information) 
  • How many customers: The scale of the outage 
  • When we’ll update you: How often to expect news 
  • Expected restoration time: Our best estimate of when services will be back 
  • How to get help: Contact options for urgent assistance 
How We Will Contact You 

We’ll reach out via email to the address you registered with us in the case of either a major outage or a significant local outage, unless it is one which is caused by a natural disaster.  If the outage is caused by a natural disaster, we will update you via the methods set out below. 

Where to Find Updates 

We’ll also post information on: 

  • Our website: A dedicated outage page with all the latest information 
  • Social media: Updates on our Facebook page 
  • Call centre: Our support team will have current outage information 
Need Help during an outage or want to report an outage? 

If you need urgent assistance during a major outage or wish to report a service outage, contact us: 

📞 Phone Support 

Call us on 1300 759 637

💬 Live Chat 

Available on our website during business hours and extended during outages 

💬 WhatsApp Messages

Message us on WhatsApp 07 3123 5800 (chat only)

Ongoing Updates 

We’ll keep you informed with regular updates until your service is fully restored. You’ll receive a final notification when everything is back to normal. 

Report a Service Issue 

If you’re experiencing service problems, you can also report them or make enquiries about network outages using the contact information at skymesh.net.au/contact. 

About this process: These procedures comply with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and ensure you receive timely, accessible communication during service disruptions. 

Wholesale Providers Status

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Skymesh Network Outage Status

Significant local outage – Affecting multiple technologies in the South East region of Tasmania

SEVERITY: Offline

STATUS: Notified

STARTED AT: 2026-11-06 13:04:00

Services Affected: EE (4), FTTN (1375), FTTP (1086) | Suspected vandalism to nbn® network infrastructure in the South East region of Tasmania is preventing end customers accessing the nbn network. The next update is on 07-11-2026 00:01 AEDT

Significant local outage – Affecting multiple technologies services in the Mid North Coast region of NSW.

SEVERITY: Offline

STATUS: Resolved

STARTED AT: 2026-11-06 03:44:00

EXPECTED END TIME: 2026-11-06 14:54:00

A third-party managed network infrastructure fault has been identified as the cause of the outage affecting nbn services. The recovery efforts will be coordinated between nbn and the third-party network provider

Significant local outage – Affecting Fixed Wireless services in the West Coast region of South Australia.

SEVERITY: Offline

STATUS: Resolved

STARTED AT: 2026-10-24 10:56:00

EXPECTED END TIME: 2026-10-25 11:57:00

RESTORED 25-10-2026 11:57 AEDT

A power outage affecting third-party managed network infrastructure is impacting the nbn® network in West Coast region of South Australia. Fixed wireless services are currently offline. The next update will be on 25-10-2026 13:00 AEDT

Significant local outage – Affecting Satellite services in NSW, NT, QLD, VIC and WA

SEVERITY: Offline

STATUS: Resolved

STARTED AT: 2026-10-23 01:47:00

EXPECTED END TIME: 2026-10-23 00:37:00

Affected Areas: Remote 266 (NSW (2850 (Hargraves)), NT (852 (Baines, Birdum, Bradshaw, Buchanan, Daguragu, Daly Waters, Delamere, Gregory, Kalkarindji, Lajamanu, Mataranka, Pigeon Hole, Sturt Plateau, Timber Creek, Victoria River), 870 (Sadadeen), 872 (Finke, Ghan, Hale, Hugh, Kaltukatjara, Kintore, Nyirripi, Santa Teresa, Titjikala), 873 (Amoonguna, Arumbera, Connellan, Kilgariff, Ross)), QLD (4732 (Muttaburra), 4735 (Middleton), 4816 (Conjuboy, Greenvale, Pentland), 4820 (Basalt), 4821 (Porcupine, Prairie), 4822 (Richmond), 4871 (Einasleigh, Forsayth, Georgetown, Gilbert River, Lyndhurst, Mount Surprise), 4872 (Minnamoolka)), SA (872 (Indulkana, Iwantja), 5723 (Coober Pedy, Mount Willoughby), 5724 (Marla), 5733 (Clifton Hills Station), 5734 (Oodnadatta)), VIC (3885 (Suggan Buggan), 3888 (Bonang, Delegate River, Tubbut), 3889 (Combienbar)), WA (872 (Gibson Desert North, Gibson Desert South, Ngaanyatjarra-Giles, Patjarr, Tjukurla, Warakurna), 6338 (Boxwood Hill), 6346 (Ravensthorpe), 6430 (Binduli), 6443 (Higginsville, Widgiemooltha), 6642 (Angelo River), 6743 (Kununurra, Lake Argyle, Warmun), 6751 (Juna Downs, Karijini), 6753 (Jigalong, Newman), 6758 (Nullagine), 6760 (Marble Bar), 6762 (Telfer), 6770 (Sturt Creek, Tanami))), Regional 470 (NSW (2311 (Carrabolla), 2325 (Laguna), 2328 (Denman), 2329 (Merriwa), 2330 (Bulga, Doyles Creek, Garland Valley, Greenlands, Howes Valley, Jerrys Plains, Putty), 2333 (Baerami, Baerami Creek, Castle Rock, Gungal, Mccullys Gap, Muswellbrook, Sandy Hollow, Wybong), 2336 (Dartbrook, Upper Dartbrook), 2337 (Belltrees, Brawboy, Gundy, Kars Springs, Owens Gap, Segenhoe, Waverly, Wingen), 2338 (Blandford, Scotts Creek, Timor), 2339 (Chilcotts Creek), 2340 (Carroll, Duncans Creek, Hanging Rock), 2343 (Spring Ridge), 2357 (Coonabarabran, Rocky Glen, Ulamambri), 2379 (Nombi), 2381 (Curlewis), 2382 (Willala), 2395 (Binnaway, Weetaliba), 2550 (Wolumla), 2620 (Michelago), 2625 (Thredbo), 2626 (Bredbo), 2627 (Ingebirah, Jindabyne, Moonbah), 2628 (Avonside, Beloka, Berridale, Braemar Bay, Cootralantra, Dalgety, Eucumbene, Jimenbuen, Nimmo), 2629 (Adaminaby, Anglers Reach, Bolaro, Old Adaminaby, Yaouk), 2630 (Arable, Buckenderra, Bungarby, Coolringdon, Maffra, Rhine Falls, Shannons Flat, Springfield, Wambrook), 2631 (Creewah), 2632 (Bombala, Bukalong, Palarang, Quidong), 2640 (Bungowannah, East Albury, Ournie, Table Top), 2642 (Greg Greg, Indi, Jindera, Jingellic, Khancoban, Tooma, Walbundrie, Welaregang), 2644 (Coppabella, Holbrook, Lankeys Creek, Little Billabong, Woomargama), 2650 (Burrandana, Carabost, Kyeamba), 2652 (Rosewood, Tarcutta), 2653 (Burra, Mannus, Munderoo, Tumbarumba, Willigobung), 2658 (Henty, Ryan), 2660 (Culcairn), 2720 (Gilmore, Goobarragandra, Talbingo), 2722 (Nangus, South Gundagai), 2729 (Adelong, Wondalga, Yaven Creek), 2730 (Batlow, Kunama), 2775 (Fernances, Upper Macdonald, Wrights Creek), 2785 (Blackheath, Megalong Valley), 2786 (Mount Wilson), 2787 (Tarana), 2790 (Ben Bullen, Cullen Bullen, Doctors Gap, Hampton, Hartley Vale, Kanimbla, Lidsdale, Marrangaroo, Newnes, Rydal, Sodwalls, South Bowenfels, Wolgan Valley), 2795 (Abercrombie River, Clear Creek, Crudine, Dark Corner, Freemantle, Gowan, Kirkconnell, Limekilns, Locksley, Mount Rankin, Napoleon Reef, O’Connell, Palmers Oaky, Sofala, Wattle Flat), 2800 (Clifton Grove, Mullion Creek), 2817 (Tooraweenah), 2820 (Arthurville, Bakers Swamp, Curra Creek, Maryvale, Mookerawa, Mount Arthur, Stuart Town, Walmer, Wellington, Wuuluman), 2827 (Gilgandra), 2830 (Dubbo), 2831 (Elong Elong), 2842 (Mendooran), 2843 (Coolah), 2846 (Capertee, Glen Davis), 2847 (Portland), 2848 (Brogans Creek, Clandulla), 2849 (Bogee, Coxs Creek, Coxs Crown, Dunville Loop, Glen Alice, Growee, Mount Marsden, Pinnacle Swamp), 2850 (Bara, Botobolar, Grattai, Hargraves, Hayes Gap, Ilford, Mullamuddy, Pyramul, Queens Pinch, Riverlea, Tambaroora, Totnes Valley, Windeyer, Worlds End, Yarrabin), 2852 (Bungaba, Tallawang), 2866 (Euchareena), 3707 (Bringenbrong)), VIC (3688 (Indigo Valley), 3690 (Wodonga), 3691 (Berringama, Bethanga, Bungil, Coral Bank, Huon Creek, Kancoona, Kergunyah, Talgarno, Upper Gundowring), 3695 (Charleroi, Huon, Sandy Creek), 3697 (Tawonga), 3699 (Mount Beauty), 3700 (Georges Creek, Tallangatta East), 3701 (Dartmouth, Eskdale, Granya, Mitta Mitta, Old Tallangatta, Tallandoon, Tallangatta South, Tallangatta Valley), 3705 (Cudgewa), 3707 (Biggara, Nariel Valley, Thowgla Valley, Towong Upper), 3708 (Tintaldra), 3709 (Mount Alfred, Walwa), 3737 (Buffalo River, Havilah, Mudgegonga, Myrtleford), 3741 (Bright, Freeburgh, Harrietville, Hotham Heights), 3747 (Beechworth), 3862 (Dargo), 3875 (Bullumwaal, Clifton Creek, Sarsfield), 3882 (Nicholson), 3885 (Bruthen, Murrindal, W Tree, Wiseleigh), 3893 (Tambo Crossing), 3895 (Ensay, Ensay North, Reedy Flat), 3896 (Bindi, Brookville, Tongio), 3898 (Cobungra, Hinnomunjie, Omeo), 3900 (Benambra), 3909 (Toorloo Arm)), WA (6328 (Green Range), 6430 (Somerville)))

There is no estimated time of restoral at this stage
—
Resolved as of – 23-10-2026 19:37 AEDT

Skymesh Outage – Email Delivery

SEVERITY: Offline

STATUS: Resolution Expected

STARTED AT: 2026-10-14 11:30:00

EXPECTED END TIME: 2026-10-14 13:00:00

SkyMesh are aware of an issue affecting email delivery for customers using SkyMesh email services. Affected customers may experience delays sending or receiving email, and some outbound messages may be rejected or marked as spam by external mail providers. Internet connectivity is not affected. Our Engineering team are investigating and we will provide an update as soon as we are able to. Please do not change your email client settings, passwords or server details unless advised by our Support Team, as this will not resolve the issue. No email is expected to be lost; delayed messages will be delivered once the issue is resolved. For further assistance, please contact our Support team on 1300 759 637, or [email protected]

Network Outage – Fibre and Fixed Wireless – Windsor NSW

SEVERITY: Offline

STATUS: Resolved

STARTED AT: 2026-08-13 08:00:00

EXPECTED END TIME: 2026-08-13 09:30:00

UPDATE: 11am

Effected Customers should now be back online. Please power cycle your NBN NTD and Router if you are still offline.

You can reach our Support team at 1300 759 637, or at [email protected]

—

Skymesh are aware of an outage effecting nbn Fibre and Fixed Wireless customers in the Windsor region of New South Wales.

Effected customers will be offline, with lights on their NBN NTD indicating the service is functioning normally.

Please do not reconfigure your equipment (either by resetting or unplugging cables) unless instructed by a Support Agent to do so.

Our Engineering team are investigating, and we will provide an update as soon as we are able to.
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