Skymesh are excited to announce a significant milestone for Skymesh. On the 24th of December 2024, Skymesh was acquired by a consortium of investors. This change brings with it a wealth of telecommunication experience and a renewed commitment to serving regional Australia.
New Leadership
Jordan Grives has been appointed as the new Managing Director. With an impressive track record of successfully running telecom businesses, Jordan brings a wealth of experience and a passion for enhancing customer service levels and experience. Notably, Jordan is also an investor in the company as well as CEO, demonstrating a personal commitment to Skymesh’s future success. This dual role ensures aligned interests and a long-term vision for growth, providing stability and confidence for both employees and customers.
Positive Changes Underway
Since the acquisition, Skymesh has been hard at work implementing positive changes across the organisation:
- Business Restructure: Operations have been streamlined to better serve customers with a new senior management team dedicated to enhancing service quality.
- Call Centre Improvements: New management, an upgraded phone system, and 20+ additional staff have been brought on board to enhance customer support and reduce call wait times.
- Technology-Focused Solutions: Skymesh is testing the use of AI technology to significantly reduce call wait times and improve the overall customer experience.
- New hires: The development team has been expanded to fast-track system fixes, enhancements, and upgrades.
Commitment to Regional Australia
After 20+ years in business, Skymesh’s core mission remains unchanged. The company will continue to focus on serving regional Australia and connecting customers to the best possible internet plans available. Skymesh understands the unique challenges faced by regional customers and is more committed than ever to bridging the digital divide.
Looking Ahead
The changes being implemented are designed with one goal in mind: to provide customers with exceptional service and reliable, high-speed internet connectivity. Skymesh is excited about the future and the improvements that will be rolled out in the coming months.
The company appreciates customer patience and loyalty during this transition period. Customer satisfaction is the top priority, and Skymesh is working hard to exceed expectations.
A message from the new Managing Director
“At Skymesh, we’re not just changing ownership; we’re revolutionising our approach to serve you better with the introduction of groundbreaking technology. Our commitment to regional Australia remains unwavering, and with our new initiatives, we’re set to deliver faster, more reliable internet and exceptional customer service. The future of connectivity in regional Australia is bright, and Skymesh will lead the charge.”
Jordan Grives, Group CEO and Managing Director (SKM Group)
Skymesh looks forward to continuing to serve its customers and ushering in a new era of improved connectivity for regional Australia.
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