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Late/Declined Fees

13 February 2020

Have you set-up direct debit details for your account payments yet? Set your changes in motion before 31 July 2020 to avoid receiving late payment fees on invoices following 1 August 2020.

We’ve all found ourselves a little short on cash from time-to-time. We get it and we want to help.

Give us a call and we’ll work it out with you. We can arrange a payment plan so you can avoid incurring late or declined payment fees.

Think you’ll be late with a payment? Avoid fees and give us a call 1300 759 637

Schedule of fees

DescriptionAmount
Set-up Fee $0.00
Activation Fee $0.00
Delivery Fee$0.00
Credit Card Surcharge0.00%
Declined Payment Fee $2.50 (from 1 August 2020)
Late Payment Fee$12.50 (from 1 August 2020)

Frequently asked questions

Why did you start charging declined payment fees?

We are charged a fee by our payment provider for each customer payment that is declined. We are introducing a declined payment fee for our customers because we’re unable to keep absorbing these costs. This fee can be completely avoided by ensuring you are able to pay via the agreed payment method.

Why did you start charging late payment fees?

If a customer doesn’t pay on time our staff need to spend time following that up. We are introducing a late fee for our customers because we’re unable to keep absorbing the associated costs chasing late payments. This fee can be completely avoided by ensuring you are able to pay by the agreed date.

When will you start charging late/declined payment fees?

The fees won’t be levied by SkyMesh until on, or shortly after, the notified date. The fees may even be implemented separately. In any case, customers will be liable for late and declined payment fees from the notified date in the above schedule if they:

  • do not pay on time or
  • their payments are declined.

Why have I been charged a late fee?

After the late payment fee is introduced, it will only levied if your service enters credit management. Credit management can be avoided by paying on time or, after discussing your financial situation beforehand with SkyMesh, agreeing on an alternative payment plan. If you did not pay on time or we were unable to agree on an alternative plan, your service will enter credit management.

Why have I been charged a declined fee?

After the declined payment fee is introduced, it will only be levied if you pay automatically by bank debit or credit card and your bank or credit union declines payment. Your bank may have declined payment, for example, if you did not have enough funds to clear payment. If your payment is declined, please ensure you have enough funds for when we try again after one week. You will be notified via email if your payment is declined.

Do you charge a credit card surcharge?

No, we have never charged a credit card surcharge. After the declined payment fee is introduced, a fee will only be levied where your credit card payment has been declined by your bank.

What happens if my payment is declined?

After the declined payment fee is introduced, if your payment is declined, a declined payment fee will be levied. We will try again after one week. You will be notified via email if your payment is declined.

What happens if I don’t pay on time?

If you do not pay on time or we are unable to agree on an alternative plan, your service will enter credit management. After the late payment fee is introduced and if your service enters credit management, a late payment fee will be levied.

Think you’ll be late with a payment? Avoid fees and give us a call 1300 759 637
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