Chat to our
friendly team
Our friendly team are on-hand 7-days per week, even on public holidays, to help you.
Get support over email
Complete the form below to reach our residential support team.
Let’s chat
Have questions? Chat with our team.
We are here to help and get back to you quickly.
Sales & Support
Phone (International)
WhatsApp Messages (chat only)
Financial Hardship – Payment Assistance
Customer Accounts – Payment
Head office
Level 14, 1 Eagle Street
Brisbane City QLD 4000
Postal address
PO Box 255,
Fortitude Valley QLD 4006
Complaints Policy
You can use these contact methods to make a complaint – for more information, see our complaint handling process.
Opening Hours
Sales & Customer Service
Monday to Friday
8am-7pm
Weekends
Closed
Public Holidays
Closed
Time Zone: Australian Eastern Standard Time (UTC+10)
Technical Support
Monday to Friday
8am–7pm
Weekends
9am–5pm
Public Holidays
9am–5pm
Time Zone: Australian Eastern Standard Time (UTC+10)
Financial Hardship
Monday to Friday
9am-4pm
Weekends
Closed
Public Holidays
Closed
Time Zone: Australian Eastern Standard Time (UTC+10)
Social Media
Monday to Friday
9am–5pm
Weekends
Closed
Public Holidays
Closed
Time Zone: Australian Eastern Standard Time (UTC+10)
Social Media includes LiveChat, Facebook, Instagram, and WhatsApp.
How we contact you
We will only ever email you via these domains:
skymesh.net.au
skymesh.com.au
staff.skymesh.com.au
SMS
We will only text you from
‘Skymesh’ or
+61481612500
+61427627197
+61419953971
Please note that these numbers are dedicated to plain text.
The reception of faxes, photos and phone calls is not supported.