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Post Sales Support Policy
How can I get help?
You can get help with your service by contacting SkyMesh support:
How will SkyMesh help me with my service?
SkyMesh will ensure that the Network Termination Device (NTD, or Modem) for your broadband service is online and can connect to the Internet.
SkyMesh will ensure that any Analogue Telephone Adapter (ATA) supplied for your SkyMesh Voice service is in working order and can make calls.
SkyMesh will ensure that any SkyMesh (or NBN) supplied broadband equipment (routers, etc.) is correctly configured to connect to the Internet.
SkyMesh will ensure that you can log into the My SkyMesh online portal, and will assist you to understand and use its features.
SkyMesh will ensure that you can log into the webmail site, and will assist you to understand and use its features.
SkyMesh will assist with configuration of most email client software to allow usage of your free SkyMesh email address(es). If you can't use the recommended email software, SkyMesh will provide settings for most common email software.
SkyMesh will enable your Free Web space on request, and will provide settings to allow you to make use of the web space provided.
SkyMesh will help to source the nature and responsible part for routing/connection issues to specific Internet sites/domains. Most of these sites/domains won't be within SkyMesh's control, but we'll make enquiries/requests for assistance on your behalf.
Once you're connected to a site, SkyMesh cannot help you with the content of the site or application. Please use the relevant Help/Support links on that site.
SkyMesh may be able to assist you with other technical matters (if time permits), or may be able to point you to other sources of information or support.
How long will support be available for my service?
SkyMesh will provide support for your broadband/telephony services while you continue to obtain the relevant services from SkyMesh.
All equipment supplied by SkyMesh will be supported while you continue to obtain the relevant broadband/telephony services from SkyMesh ( warranty conditions apply for replacements/repairs).