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Advisories

Confirmation on any recent advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

4th May 2017
Sky Muster™ Multiple States Outage
green light
resolved
04/05/2017 11:40 am
04/05/2017 1:00 pm
SkyMesh has been notified by nbn™ of an outage affecting Sky Muster™ impacting multiple beams with a total loss of service. Impacted Beams are; B85, B86, B99, B28, B32. Impacted Regions are; Cooktown, Carnarvon, Ceduna (large beam), Dubbo, Tamworth. The issue is being investigated. There is no ETR at this time. Update; nbn™ have advised that they have restarted the faulty equipment and the issue is now resolved.
3rd May 2017
Hilton Congestion
green light
resolved
29/04/2017 3:15 pm
03/05/2017 1:00 pm
Our aggregation provider is currently upgrading its capacity in the Hilton CSA (connected via the permanent POI) and work is expected to be completed by the end of this week. In the meantime, nbn services are expected to be affected. Sky Muster™ services and premises that are a part of the Hilton 2 CSA (connected via the temporary POI) are not affected.
7th April 2017
Sky Muster™ – Sydney – Beam ID: 42
green light
resolved
07/04/2017 11:00 am
07/04/2017 8:00 am
SkyMesh is aware of degraded service for SkyMuster customers connected via the Sydney Beam 42, the issue has been escalated to NBN who are looking into the issue.
6th April 2017
NBN Sky Muster™ LTSS Network Maintenance
green light
resolved
07/04/2017 3:00 am
07/04/2017 6:00 am
NBN will be performing network maintenance on services connected to the Sky Muster™ LTSS network. This work is scheduled to start at 9pm Sydney time and will result in a disruption in service for approximately 2 hours. NBN have advised customers to leave NTD powered on where possible. We apologise for any inconvenience this may case.
30th March 2017
SkyMesh Brisbane Call Centre
green light
notified
30/03/2017 12:00 am
To Be Advised
Due to the heavy rain and damaging winds from Tropical Cyclone Debbie, SkyMesh has a large number of satellite and fixed wireless customers offline. We also have a large number of customers whose landlines are not working. And we have staff who can’t make it to the office due to localised flooding. All this is causing an exceptionally high volume of calls, and wait times are unacceptably long. If it’s absolutely critical that you speak with someone right away, and you don’t mind waiting quite a while in the queue, please call us. If you have an issue that can wait a few days, it would be great if you could email us. We have staff working from home and they will do their best to reply to your email. Thanks for your patience and understanding during this extreme weather event.
27th March 2017
Cyclone Debbie – Far North Queensland
green light
notified
27/03/2017 12:00 am
To Be Advised
SkyMesh has a large number of customers in Far North Queensland and many of them are affected by Cyclone Debbie. While Debbie has been downgraded to tropical low, it's still delivering damaging winds and heavy rain and affecting satellite services as well as nbn Fixed Wireless services. If you're calling our Support Team, please be aware that call wait times have increased significantly as has the callback time. If you're a resident in FNQ affected by the cyclone, please be aware that we're happy to suspend billing if your home is damaged and you can't use your service. If you have difficulty paying your account, please let us know or just complete the online form here - http://www.skymesh.net.au/hardship/ Best wishes from your Southern Queensland neighbours.
18th March 2017
Business as Usual
green light
Nothing to Report
All systems go. There are currently no advisories on the network.
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