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Advisories

Confirmation on any recent advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

10th July 2017
NBN Services Offline in Nambour Area
green light
resolved
10/07/2017 11:10 am
10/07/2017 11:36 am
SkyMesh Engineers have advised that there is an outage impacting NBN services in the Nambour area. An investigation is in progress. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 11:36AM AEST 10/07/2017 - Services appear to be coming back online.
6th July 2017
Usage Information Unavailable in MySkyMesh
green light
resolved
05/07/2017 6:00 pm
07/07/2017 3:00 pm
Engineering have advised that they are currently investigating a problem with our Usage server. As part of this investigation, access to usage tracking via My SkyMesh has been temporarily suspended. Engineering aim to re-enable tracking via My SkyMesh as quickly as possible once they have completed their diagnostics. We apologise for any inconvenience caused.

UPDATE 3:00PM AEST 7/07/2017 - Engineering have confirmed that some minor errors on our usage server have been corrected and they have re-enabled usage tracking in My SkyMesh. Thank you for your patience and continued support!
6th July 2017
Sky Muster Satellite Services Offline
green light
resolved
06/07/2017 12:54 pm
06/07/2017 1:40 pm
SkyMesh Engineers are working with NBN Co to urgently investigate a major outage impacting Sky Muster Satellite services across Australia.
We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 1:40PM AEST 6/07/2017 - Engineers have performed a hardware reboot and advise that services are now restoring. If your service remains offline, please try a powercycle of your equipment. Please contact Support if you require further assistance.
6th July 2017
Sky Muster Satellite Services Offline in Launceston
green light
resolved
06/07/2017 12:47 am
06/07/2017 1:48 pm
NBN Co have advised that Sky Muster Satellite Services in Launceston are currently offline.

Impacted Beam ID: B55

An investigation is in progress and NBN Co hope to have services restored as soon as possible. We will provide updates as they become available to us.

UPDATE 1:48PM AEST 6/07/2017 - NBN Co advise a 3rd party network provider reconfigured network to restore services
1st July 2017
Brisbane Region – Performance Degradation on Sky Muster Satellite Services
green light
resolved
01/07/2017 7:00 am
02/07/2017 5:46 am
NBN Co have identified a potential performance degradation during peak hours within the Brisbane area. Customers in the impacted area may experience low throughput during peak hours. The impacted beam has been identified as Beam ID: B25.

NBN Co support are continuing to investigate the issue.

A further update will be issued at 2:30PM or if there is significant change.

UPDATE 3:00PM AEST - NBN Co have advised that a third party are in the process of investigating the issue and are expected to provide a further update after 7:00PM.

Thank you for your patience and continued support.

UPDATE 8:50AM AEST 2/07/2017 - NBN Co have advised that Network Hardware has been replaced and all services should be restored. Outage Restore Time: 5:46am
30th June 2017
Brisbane Region – Intermittent Disconnections on Sky Muster Satellite Services
green light
resolved
30/06/2017 12:52 pm
01/07/2017 7:00 am
NBN Co are currently investigating a Network Fault that is causing Intermittent disconnections to Sky Muster services in the Brisbane region. The impacted beam has been identified as Beam ID: B25

NBN Co hope to have services restored as soon as possible and we will provide updates as they become available to us.

UPDATE 5:00PM AEST - NBN Co have advised that they have identified an issue on the network and are working towards resolving it. We expect to have further updates after 9:00PM.

UPDATE 7:00AM AEST 01/07/2017 - NBN Co have advised that a 3rd party network provider reconfigured network to restore services overnight.

Thank you for your patience and continued support.
29th June 2017
Sky Muster Satellite Services Offline
green light
resolved
29/06/2017 7:31 am
29/06/2017 9:10 am
NBN Co are currently investigating a widespread network outage causing Total Loss of Service which is impacting services across multiple states. The following regions are impacted:

Goomally, Toowoomba, Bourke, Whitsundays, Wilsons Promontory, Launceston, Top End (small beam), Meekatharra, Geraldton, Esperance, Cocos Is

Impacted Beam ID: B14, B24, B26, B3, B52, B55, B58, B60, B61, B70, B71

NBN Co hope to have services restored as soon as possible and we will provide updates as they become available to us.

UPDATE 9:20AM AEST - NBN Co advise 3rd party network provider reconfigured network to restore service
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