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Advisories

Confirmation on any recent advisories currently affecting SkyMesh services are shown below. Please note that all times are shown in Australian Eastern Standard Time (AEST).

27th August 2017
Customer Portal My SkyMesh Unavailable
green light
notified
27/08/2017 12:00 am
28/08/2017 10:00 pm
We are aware that our customer account portal My SkyMesh is offline for some customers. We have escalated the fault to our Senior Network Engineers and they are working on a solution.

We apologise for any inconvenience and will provide updates as they become available.

UPDATE 12:30PM AEST - My SkyMesh remains unavailable at this time. SkyMesh Senior Network Engineers continue to work on this issue as a priority. We apologise for any inconvenience and will provide updates as they become available.
23rd August 2017
Performance of the nbn co fixed wireless network
maintenance
notified
16/02/2017 11:00 am
To Be Advised
UPDATED: Wednesday, 23 August 2017

nbn co plans to upgrade its fixed wireless capacity for end users in the rollout regions shown below. It will carry out these upgrades in the days immediately preceding the given date for each rollout region. During these change windows, nbn fixed wireless services will experience a loss of connectivity for up to 20 hours, depending on the area. Please note that:

  • These advisories are only designed and presented for the benefit of SkyMesh customers;

  • A rollout region listing doesn't necessarily mean that the associated tower will be upgraded, only that one or more SkyMesh customers in that rollout region are expected to be affected by nbn co's planned change. For example, backhaul may be uprgaded instead; and

  • Customers in areas serviced by our aggregation provider are not covered by this advisory.




NSW

Armidale Service Area
2ARM-51-02-KLRR Kellys Ridge: Mon, 7 Aug 2017 (CRQ000001211357: COMPLETE)
2ARM-51-03-UNEE UNE: Mon, 7 Aug 2017 (CRQ000001211357: COMPLETE)
2ARM-51-06-ARMI Armidale Grafton Rd: Mon, 7 Aug 2017 (CRQ000001211357: COMPLETE)
2ARM-51-08-ROCK Rockvale Road: Mon, 7 Aug 2017 (CRQ000001211357: COMPLETE)
2ARM-51-09-IVGE Invergowrie: Mon, 7 Aug 2017 (CRQ000001211357: COMPLETE)

Bellingen Service Area
2BLG-51-01-BELL Bellingen Heights: Fri, 18 Aug 2017 (CRQ000001264895: COMPLETE)
2BLG-51-02-BRFE Brierfield: Fri, 18 Aug 2017 (CRQ000001264895: COMPLETE)
2BLG-51-04-FRNN Fernmount: Fri, 18 Aug 2017 (CRQ000001264895: COMPLETE)
2BLG-51-07-NVAT North Valla: Fri, 18 Aug 2017 (CRQ000001264895: COMPLETE)

Coffs Harbour Service Area
2CFS-51-01-BOAM Boambee State Forest: Sat, 24 Jun 2017 (CRQ000001150216: COMPLETE)
2CFS-51-02-BNVV Bonville: Sat, 29 Jul 2017 (CRQ000001209388: COMPLETE)
2CFS-51-03-BVNV Bonville North: Sat, 29 Jul 2017 (CRQ000001209388: COMPLETE)
2CFS-51-04-CHWF Coffs Harbour West: Thu, 14 Sep 2017 (CRQ000001270400: NEW)
2CFS-51-06-CRBA Coramba: Wed, 16 Aug 2017 (CRQ000001264306: COMPLETE)
2CFS-51-07-UPOE Upper Orara: Thu, 14 Sep 2017 (CRQ000001270400: NEW)
2CFS-51-08-GLNR Glenreagh: Thu, 15 Jun 2017 (CRQ000001148265: COMPLETE)
2CFS-51-09-KARA Karangi: Wed, 16 Aug 2017 (CRQ000001264306: COMPLETE)
2CFS-51-11-NNGA Nana Glen: Thu, 27 Jul 2017 (CRQ000001157215: COMPLETE)
2CFS-51-13-SAPP Sapphire Beach: Thu, 17 Aug 2017 (CRQ000001264804: COMPLETE)
2CFS-51-14-ULON Ulong Town: Sat, 3 Jun 2017 (CRQ000001069992: COMPLETE)

Casino Service Area
2CSN-51-03-CASI Casino: Sat, 22 Jul 2017 (CRQ000001157035: COMPLETE)
2CSN-51-04-FAIR Fairy Hill: Sat, 22 Jul 2017 (CRQ000001157035: COMPLETE)
2CSN-51-05-LEEV Leeville: Sat, 22 Jul 2017 (CRQ000001157035: COMPLETE)
2CSN-51-06-NORC North Casino: Sat, 22 Jul 2017 (CRQ000001157035: COMPLETE)
2CSN-51-07-SPRG Spring Grove: Sat, 15 Jul 2017 (CRQ000001155794: COMPLETE)

Grafton Service Area
2GRN-51-03-CCST Coutts Crossing: Sun, 3 Sep 2017 (CRQ000001269531: NEW)

Harrington Service Area
2HAR-51-08-OLDB Old Bar: Sun, 3 Sep 2017 (CRQ000001268749: NEW)
2HAR-51-09-KENN Kendall North: Sun, 3 Sep 2017 (CRQ000001268749: NEW)
2HAR-51-11-GLET Glenthorne: Sun, 3 Sep 2017 (CRQ000001268749: NEW)

Inverell Service Area
2IVL-51-01-ASHF Ashford: Sat, 26 Aug 2017 (CRQ000001267056: NEW)
2IVL-51-02-BNDD Bundarra: Sat, 26 Aug 2017 (CRQ000001267056: NEW)
2IVL-51-03-DELU Delungra: Sat, 26 Aug 2017 (CRQ000001267056: NEW)
2IVL-51-08-INVE Inverell: Sun, 27 Aug 2017 (CRQ000001267011: NEW)

Kingscliff Service Area
2KCL-51-01-DURA Duranbah: Sat, 16 Sep 2017 (CRQ000001321415: NEW)
2KCL-51-02-KINC Kingscliff: Sat, 16 Sep 2017 (CRQ000001321415: NEW)
2KCL-51-05-CLCT Clothiers Creek: Sat, 16 Sep 2017 (CRQ000001321415: NEW)
2KCL-51-08-TYGA Tygalgah: Sat, 16 Sep 2017 (CRQ000001321415: NEW)
2KCL-51-10-POTT Pottsville Beach: Sat, 16 Sep 2017 (CRQ000001321415: NEW)

Kempsey Service Area
2KMS-51-01-CLYB Clybucca: Thu, 31 Aug 2017 (CRQ000001268339: NEW)
2KMS-51-04-DOND Dondingalong: Fri, 11 Aug 2017 (CRQ000001210852: COMPLETE)
2KMS-51-05-EURO Euroka: Fri, 11 Aug 2017 (CRQ000001210852: COMPLETE)
2KMS-51-10-KPNP Kempsey North: Fri, 11 Aug 2017 (CRQ000001210852: COMPLETE)
2KMS-51-12-MOON Mooneba: Fri, 11 Aug 2017 (CRQ000001210852: COMPLETE)
2KMS-51-15-KEMS Kempsey: Wed, 16 Aug 2017 (CRQ000001263736: CANCELLED)

Kyogle Service Area
2KYO-51-06-NBNB Nimbin North: Sat, 15 Jul 2017 (CRQ000001155747: COMPLETE)
2KYO-51-07-NBSB Nimbin South: Sat, 15 Jul 2017 (CRQ000001155747: COMPLETE)

Lismore Service Area
2LIS-51-03-CLNN Clunes North: Sun, 9 Jul 2017 (CRQ000001153852: CANCELLED)
2LIS-51-22-CORA Coraki: Fri, 28 Jul 2017 (CRQ000001209267: COMPLETE)
2LIS-51-23-TATH Tatham: Fri, 28 Jul 2017 (CRQ000001209267: COMPLETE)
2LIS-51-25-WYRA Wyrallah: Fri, 28 Jul 2017 (CRQ000001209267: COMPLETE)

Macksville Service Area
2MAC-51-01-BOWR Bowraville: Fri, 28 Jul 2017 (CRQ000001209073: COMPLETE)
2MAC-51-02-BWRR Bowraville Reservoir: Fri, 28 Jul 2017 (CRQ000001209073: COMPLETE)

Mullumbimby Service Area
2MUL-51-03-MULB Mullumbimby Creek: Sun, 13 Aug 2017 (CRQ000001264025: COMPLETE)

Nowra-Bomaderry Service Area
2NWR-51-10-MOEY Moeyan Hill: Sun, 25 Jun 2017 (CRQ000001150313: COMPLETE)

Orange Service Area
2ORG-51-03-GLEO Glenroi: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-04-LUCK Lucknow: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-11-SPRC Spring Creek: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-12-SHTI Spring Hill Town: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-16-MILT Millthorpe: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-17-FORE Forest Reefs: Fri, 8 Sep 2017 (CRQ000001270046: NEW)
2ORG-51-18-MLSL Millthorpe South: Fri, 8 Sep 2017 (CRQ000001270046: NEW)

Tamworth Service Area
2TAM-51-03-DARU Daruka: Sat, 29 Jul 2017 (CRQ000001156935: COMPLETE)
2TAM-51-07-KOOT Kootingal: Mon, 28 Aug 2017 (CRQ000001267422: NEW)
2TAM-51-08-MNBN Moonbi: Mon, 28 Aug 2017 (CRQ000001267422: NEW)

Terranora Service Area
2TER-51-08-ZARA Zara: Fri, 21 Jul 2017 (CRQ000001156481: COMPLETE)

Woodburn Service Area
2WDB-51-01-WOOR Woodburn: Fri, 8 Sep 2017 (CRQ000001268611: CANCELLED)
2WDB-51-06-MEER Meerschaum Vale: Fri, 8 Sep 2017 (CRQ000001268611: CANCELLED)
2WDB-51-09-URAB Uralba: Fri, 8 Sep 2017 (CRQ000001268611: CANCELLED)

VIC

Bendigo Service Area
3BEN-51-15-NEWS Newstead: Fri, 16 Jun 2017 (CRQ000001149037: COMPLETE)

Ballarat Service Area
3BRA-51-01-ALFR Alfredton: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-09-HADD Haddon: Sun, 30 Jul 2017 (CRQ000001209602: CANCELLED)
3BRA-51-10-HDWD Haddon West: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-13-MITP Mitchell Park: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-14-MOUU Mount Helen University: Sun, 30 Jul 2017 (CRQ000001209602: CANCELLED)
3BRA-51-15-MBYG Mt Buninyong: Fri, 8 Sep 2017 (CRQ000001270621: NEW)
3BRA-51-21-SEBS Sebastopol South: Fri, 8 Sep 2017 (CRQ000001270621: NEW)
3BRA-51-22-SMYT Smythesdale: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-25-BUNY Buninyong Golf Course: Fri, 8 Sep 2017 (CRQ000001270621: NEW)
3BRA-51-27-CARD Cardigan Village: Fri, 14 Jul 2017 (CRQ000001155200: COMPLETE)
3BRA-51-28-ENFI Enfield: Fri, 8 Sep 2017 (CRQ000001270621: NEW)
3BRA-51-29-LALL Lal Lal: Fri, 8 Sep 2017 (CRQ000001270621: NEW)
3BRA-51-33-ROSC Ross Creek: Fri, 8 Sep 2017 (CRQ000001270621: NEW)

Donald Service Area
3DON-51-01-BCHC Birchip: Thu, 27 Jul 2017 (CRQ000001208861: COMPLETE)
3DON-51-05-WATC Watchem: Thu, 27 Jul 2017 (CRQ000001208861: COMPLETE)

Hamilton Service Area
3HMO-51-08-MACA Macarthur: Fri, 16 Jun 2017 (CRQ000001149302: COMPLETE)

Kyneton Service Area
3KYN-51-01-DRUM Drummond: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-02-EDGE Edgecombe: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-03-KYNE Kyneton: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-04-KYWE Kyneton West: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-05-MALM Malmsbury: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-06-TYLD Tylden: Fri, 1 Sep 2017 (CRQ000001268543: NEW)
3KYN-51-08-TARA Taradale: Fri, 1 Sep 2017 (CRQ000001268543: NEW)

Mansfield Service Area
3MFL-51-01-BONN Bonnie Doon: Sat, 19 Aug 2017 (CRQ000001213408: CANCELLED)
3MFL-51-03-HOWC Howes Creek: Sat, 19 Aug 2017 (CRQ000001213408: CANCELLED)
3MFL-51-06-MANS Mansfield Hill: Sat, 19 Aug 2017 (CRQ000001213408: CANCELLED)
3MFL-51-09-THEP The Paps: Sat, 19 Aug 2017 (CRQ000001213408: CANCELLED)

Numurkah Service Area
3NMK-51-03-KATU Katunga: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)
3NMK-51-04-NUMU Numurkah: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)
3NMK-51-07-CBSR Cobram South East: Fri, 7 Jul 2017 (CRQ000001153951: COMPLETE)

Rochester Service Area
3RCS-51-01-BALL Ballendella: Wed, 5 Jul 2017 (CRQ000001153514: COMPLETE)

Red Cliffs Service Area
3REF-51-01-BILA Billabong: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-02-CARO Cardross: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-04-DARE Dareton: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-05-IRYM Irymple: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-07-MERE Merbein: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-08-MERS Merbein South: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-10-MILU Mildura East: Sat, 26 Aug 2017 (CRQ000001267280: NEW)
3REF-51-11-NANI Nangiloc: Sat, 26 Aug 2017 (CRQ000001267280: NEW)

Seymour Service Area
3SEY-51-02-SEYM Seymour Hill: Fri, 28 Jul 2017 (CRQ000001208654: COMPLETE)
3SEY-51-04-TELE Telegraph: Thu, 24 Aug 2017 (CRQ000001266715: IN PROGRESS)

Shepparton Service Area
3SHP-51-02-CONG Congupna: Thu, 24 Aug 2017 (CRQ000001265292: NEW)
3SHP-51-03-DOOK Dookie: Sat, 2 Sep 2017 (CRQ000001265806: NEW)
3SHP-51-04-KATW Katandra West: Thu, 24 Aug 2017 (CRQ000001265292: NEW)
3SHP-51-06-MORR Morris Nook: Sat, 2 Sep 2017 (CRQ000001265806: NEW)
3SHP-51-09-ORRV Orrvale: Sat, 2 Sep 2017 (CRQ000001265806: NEW)
3SHP-51-10-TALY Tallygaroopna: Thu, 24 Aug 2017 (CRQ000001265292: NEW)
3SHP-51-12-ZEER Zeerust: Thu, 24 Aug 2017 (CRQ000001265292: NEW)
3SHP-51-13-TUNG Tungamah: Sat, 2 Sep 2017 (CRQ000001265806: NEW)

Terang Service Area
3TER-51-05-ALLF Allansford: Fri, 28 Jul 2017 (CRQ000001208847: COMPLETE)

Timboon Service Area
3TIM-51-04-PCNT Port Campbell North: Thu, 14 Sep 2017 (CRQ000001270582: NEW)
3TIM-51-05-SIMP Simpson: Thu, 14 Sep 2017 (CRQ000001270582: NEW)
3TIM-51-06-TIMB Timboon: Thu, 14 Sep 2017 (CRQ000001270582: NEW)

Warrnambool Service Area
3WBO-51-02-BADH Badhams: Thu, 14 Sep 2017 (CRQ000001321136: NEW)
3WBO-51-03-BUSH Bushfield: Fri, 28 Jul 2017 (CRQ000001208847: COMPLETE)
3WBO-51-04-HAWK Hawkesdale: Thu, 14 Sep 2017 (CRQ000001321136: NEW)
3WBO-51-07-TOWE Tower Hill: Thu, 14 Sep 2017 (CRQ000001321136: NEW)
3WBO-51-08-WRBR Warrnambool: Fri, 28 Jul 2017 (CRQ000001208847: COMPLETE)
3WBO-51-10-WINW Winslow: Fri, 28 Jul 2017 (CRQ000001208847: COMPLETE)

QLD

Bundaberg Service Area
4BBE-51-02-BUCC Bucca: Thu, 31 Aug 2017 (CRQ000001268339: NEW)
4BBE-51-05-GOOB Gooburrum: Thu, 24 Aug 2017 (CRQ000001266709: IN PROGRESS)

Biloela Service Area
4BIL-51-03-BILO Biloela: Fri, 4 Aug 2017 (CRQ000001210526: COMPLETE)
4BIL-51-05-THAN Thangool: Thu, 27 Jul 2017 (CRQ000001209108: COMPLETE)
4BIL-51-06-TEOO Theodore: Thu, 27 Jul 2017 (CRQ000001209108: COMPLETE)
4BIL-51-07-BANA Banana: Thu, 27 Jul 2017 (CRQ000001209108: COMPLETE)

Boonah Service Area
4BOO-51-01-ARAT Aratula: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-02-BOON Boonah Green Hill: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-03-FOOT Footes Hill: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-04-KALB Kalbar: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-05-MOOG Moogerah: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-06-ROAD Roadvale: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)
4BOO-51-10-OBUM Obum Obum: Fri, 16 Jun 2017 (CRQ000001148713: COMPLETE)

Clifton Service Area
4CLI-51-02-GRNE Greenmount East: Thu, 17 Aug 2017 (CRQ000001264092: COMPLETE)

Gympie Service Area
4GYM-51-01-AMAM Amamoor: Mon, 24 Jul 2017 (CRQ000001208060: CANCELLED)
4GYM-51-02-ARAL Araluen North: Thu, 27 Jul 2017 (CRQ000001208921: COMPLETE)
4GYM-51-03-BANK Banks Pocket East: Thu, 27 Jul 2017 (CRQ000001208766: COMPLETE)
4GYM-51-05-CHAT Chatsworth East: Thu, 27 Jul 2017 (CRQ000001208921: COMPLETE)
4GYM-51-07-GILL Gilldora: Mon, 24 Jul 2017 (CRQ000001208060: CANCELLED)
4GYM-51-12-LFNT Long Flat North: Mon, 24 Jul 2017 (CRQ000001208060: CANCELLED)
4GYM-51-14-PIEC Pie Creek: Mon, 24 Jul 2017 (CRQ000001208060: CANCELLED)
4GYM-51-17-TAMA Tamaree South: Thu, 27 Jul 2017 (CRQ000001208766: COMPLETE)
4GYM-51-34-CASO Canina: Thu, 27 Jul 2017 (CRQ000001208766: COMPLETE)
4GYM-51-42-KYBN Kybong North: Mon, 24 Jul 2017 (CRQ000001208060: CANCELLED)

Toowoomba Service Area
4TOB-51-04-GREN Greenmount: Thu, 17 Aug 2017 (CRQ000001264092: COMPLETE)
4TOB-51-09-TOPC Top Camp: Sun, 13 Aug 2017 (CRQ000001212871: COMPLETE)
4TOB-51-13-SOUB Southbrook: Sun, 13 Aug 2017 (CRQ000001212871: COMPLETE)
4TOB-51-14-WYRE Wyreema & Cambooya: Sun, 13 Aug 2017 (CRQ000001212871: COMPLETE)

SA

Murray Bridge Service Area
5MYB-51-01-LONG Long Flat: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-03-MYPO Mypolonga: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-05-KARO Karoonda: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)
5MYB-51-06-MYBG Murray Bridge: Thu, 29 Jun 2017 (CRQ000001152046: COMPLETE)

WA

Bunbury Service Area
6BNB-51-02-CAPE Capel: Wed, 16 Aug 2017 (CRQ000001211157: COMPLETE)
6BNB-51-03-STRA Stratham: Wed, 16 Aug 2017 (CRQ000001211157: COMPLETE)
6BNB-51-04-PICT Picton: Wed, 13 Sep 2017 (CRQ000001320946: NEW)
6BNB-51-09-BYCA Boyanup Central: Wed, 16 Aug 2017 (CRQ000001211157: COMPLETE)

Brunswick Junction Service Area
6BRJ-51-01-BURE Burekup: Mon, 14 Aug 2017 (CRQ000001213184: COMPLETE)
6BRJ-51-02-BRUN Brunswick: Mon, 14 Aug 2017 (CRQ000001213184: COMPLETE)
6BRJ-51-06-DARD Dardanup: Wed, 16 Aug 2017 (CRQ000001211157: COMPLETE)

Pinjarra Service Area
6PNJ-51-01-CLPL Coolup: Wed, 6 Sep 2017 (CRQ000001268603: NEW)
6PNJ-51-06-NODT North Dandalup: Wed, 6 Sep 2017 (CRQ000001268603: NEW)
6PNJ-51-07-BARP Barragup: Wed, 30 Aug 2017 (CRQ000001268166: NEW)
6PNJ-51-08-WAWO Waroona West: Wed, 6 Sep 2017 (CRQ000001268603: NEW)
6PNJ-51-10-PJEA Pinjarra East: Wed, 6 Sep 2017 (CRQ000001268603: NEW)

Preston Beach Service Area
6PRE-51-04-YARL Yarloop: Fri, 23 Jun 2017 (CRQ000001149512: COMPLETE)

11th August 2017
Connectivity Issues in NSW
green light
resolved
11/08/2017 6:56 am
11/08/2017 8:38 am
Engineers have identified a network fault in NSW which has been preventing services from authenticating. A workaround has been put in place to restore connectivity whilst they diagnose the root cause of this issue. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 11:58AM AEST - A system failure was identified and resolved at 8:38am today. If your service remains offline, please try a powercycle of your equipment. Please contact Support if you require further assistance.

7th August 2017
Sky Muster Network Outage
green light
resolved
07/08/2017 1:20 pm
07/08/2017 8:30 pm
Some Sky Muster Services are currently being affected by an equipment failure in our data centre at Mascot.
Our engineers are currently working on the issue.
We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 3:20PM AEST - Engineers have advised that they aim to have services restored by 5pm AEST. We are also working on sending SMS outage notifications to impacted customers.

UPDATE 3:40PM AEST - Engineers have advised services are coming back online however full functionality has not yet been restored. Outage severity has now changed from Offline to Degraded. Further updates will be provided ASAP.

UPDATE 5:00PM AEST - Engineers advise that work is still ongoing to restore full functionality of impacted services. Work will be continuing into the evening. Once again we apologise for any inconvenience caused.

UPDATE 12:10PM 08/08/2017 AEST - Engineers have confirmed that all services should have been restored by 8:30pm last night. If your service remains offline, please try a powercycle of your equipment. Please contact Support if you require further assistance.
25th July 2017
Nationwide Sky Muster Network Maintenance
green light
resolved
26/07/2017 1:00 am
26/07/2017 6:00 am
NBN Co have advised that they will be performing network maintenance work on all Sky Muster Satellite services overnight.
Services will experience a loss of connectivity for up to 1 hour during the change window.

We thank you for your patience and continued support!

15th July 2017
Sky Muster Satellite Services Offline in the Perth Region
green light
resolved
15/07/2017 11:30 am
15/07/2017 4:11 pm
NBN Co have not yet released an outage notice however we have noticed a surge in calls from customers reporting issues with Sky Muster satellite services in the Perth Region.

At this stage, we have identified that the affected services are on Beam 66.

Our Engineering team have raised a case with NBN to investigate this suspected outage. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 04:11PM AEST - NBN Co have investigated and confirmed that there was an outage. This outage was resolved by NBN at 4:11PM.
13th July 2017
Sky Muster Satellite Services Offline in Tasmania
green light
resolved
13/07/2017 10:30 am
13/07/2017 12:32 pm
NBN Co have not yet released an outage notice however we have noticed a surge in calls from customers reporting issues with Sky Muster satellite services in Tasmania.

At this stage, we have identified that the affected services are on Beam 55.

Our Engineering team have raised a case with NBN to investigate this suspected outage. We will provide updates as they become available to us and apologise for any inconvenience caused.

UPDATE 12:44PM AEST - NBN Co have investigated and confirmed that there was an outage. This outage was resolved at 12:32PM when a 3rd party network provider reconfigured the network
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