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Complete video guide to the online account management tool

INDEX


Introduction to the new online account management tool

Video: 3-minutes 21-seconds

This video gives you a quick introduction to the new customer online account management tool. It will show you where to find all your old favourite functions as well as some incredibly handy new ones.

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How to check the network status

Video: 2-minutes 25-seconds 

This video will show you where to find updates and notifications about the performance of the SkyMesh network from within the new online account management tool and why that’s important.

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How to change your plan

Video: 3-minutes 19-seconds

This video will show you two ways to make changes to your current SkyMesh plan from within the new online account management tool.

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How to buy data blocks

Video: 2-minutes 49-seconds

This video will show you two ways to buy additional data from within the new online account management tool.

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How to create and track support tickets

Video: 3-minutes 15-seconds

This video will show you how to log requests for support in the form of tickets that you can track from within the new online account management tool.

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How to find your data usage

Video: 2-minutes 57-seconds

This video will show you how to find and understand your data usage from within the new online account management tool.

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How to buy a Wi-Fi router

Video: 2-minutes 52-seconds

This video will show you the process for buying a Wi-Fi router from within the new online account management tool.

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How to add a landline or VOIP service to your account

Video: 4-minutes 56-seconds

This video will walk you through the steps for transferring an existing landline to SkyMesh for management. It will also show you how to order a new VOIP service or transfer an existing one to SkyMesh.

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How to authorise a representative or advocate

Video: 4-minutes 42-seconds 

This video will walk you through how to use the new online account management tool to give authority for another person to speak with SkyMesh about your service. It will also discuss why this is important and show you the different levels of access you can give to other people.

RELATED READ: Why today is the perfect day to authorise help for your internet account

 

 

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Need more help? Call our all-Aussie Customer Engagement Team on 1300 759 637.

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Call now 1300 759 637 or  Request Support

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