Complete video guide to the online account management tool
INDEX
- Introduction to the new online account management tool
- How to check the network status
- How to change your plan
- How to buy data blocks
- How to create and track support tickets
- How to find your data usage
- How to buy a Wi-Fi router
- How to add a landline or VoIP service to your account
- How to authorise a representative or advocate
Introduction to the new online account management tool
Video: 3-minutes 21-seconds
This video gives you a quick introduction to the new customer online account management tool. It will show you where to find all your old favourite functions as well as some incredibly handy new ones.
How to check the network status
Video: 2-minutes 25-seconds
This video will show you where to find updates and notifications about the performance of the SkyMesh network from within the new online account management tool and why that’s important.
How to change your plan
Video: 3-minutes 19-seconds
This video will show you two ways to make changes to your current SkyMesh plan from within the new online account management tool.
How to buy data blocks
Video: 2-minutes 49-seconds
This video will show you two ways to buy additional data from within the new online account management tool.
How to create and track support tickets
Video: 3-minutes 15-seconds
This video will show you how to log requests for support in the form of tickets that you can track from within the new online account management tool.
How to find your data usage
Video: 2-minutes 57-seconds
This video will show you how to find and understand your data usage from within the new online account management tool.
How to buy a Wi-Fi router
Video: 2-minutes 52-seconds
This video will show you the process for buying a Wi-Fi router from within the new online account management tool.
How to add a landline or VOIP service to your account
Video: 4-minutes 56-seconds
This video will walk you through the steps for transferring an existing landline to SkyMesh for management. It will also show you how to order a new VOIP service or transfer an existing one to SkyMesh.
How to authorise a representative or advocate
Video: 4-minutes 42-seconds
This video will walk you through how to use the new online account management tool to give authority for another person to speak with SkyMesh about your service. It will also discuss why this is important and show you the different levels of access you can give to other people.
RELATED READ: Why today is the perfect day to authorise help for your internet account
