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Complete video guide to the online account management tool

INDEX


Logging in to your SkyMesh online account

Video: 3-minutes 21-seconds

This video explains how to log in to your online account.

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How to check the network status

Video: 2-minutes 25-seconds 

This video will show you where to find updates and notifications about the performance of the SkyMesh network from within your online account and why that’s important.

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How to change your plan

Video: 3-minutes 19-seconds

This video will show you two ways to make changes to your current SkyMesh plan from within your online account.

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How to buy data blocks

Video: 2-minutes 49-seconds

This video will show you two ways to buy additional data from within your online account.

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How to create and track support tickets

Video: 3-minutes 15-seconds

This video will show you how to log requests for support in the form of tickets that you can track.

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How to view and manage your data usage

Video: 2-minutes 57-seconds

This video will show you how to view and understand your data usage from within your online account.

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How to buy a Wi-Fi router

Video: 2-minutes 52-seconds

This video will show you the process for buying a Wi-Fi router from within your online account.

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How to refer a friend & be rewarded

Video: 4-minutes 56-seconds

Access your referral link and start inviting your mates to join SkyMesh.  The more referrals you make, the less you pay each month for internet. Track referrals with just a few clicks and check the status of each referral.

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How to add a landline or VOIP service to your account

Video: 4-minutes 56-seconds

This video will walk you through the steps for transferring an existing landline to SkyMesh for management. It will also show you how to order a new VOIP service or transfer an existing one to SkyMesh.

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How to authorise a representative or advocate

Video: 4-minutes 42-seconds 

This video will walk you through how to use the new online account management tool to give authority for another person to speak with SkyMesh about your service. It will also discuss why this is important and show you the different levels of access you can give to other people.

RELATED READ: Why today is the perfect day to authorise help for your internet account

 

 

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Need more help? Call our all-Aussie Customer Engagement Team on 1300 759 637.

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Call now 1300 759 637 or  Request Support

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