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How to perform a power cycle

If your service is offline, power cycling your devices is a great first step to your regaining internet connection.

What is a power cycle? 

A power cycle is simply just turning the device off and back on.

Steps to power cycling  your Sky Muster™ connection:

  1. Turn off both the nbn™ box (NTD) and your wireless router.
  2. We recommend waiting at least 5 minutes.
  3. Turn the nbn™ box (NTD) back on.
  4. After waiting another minute, turn on your wireless router.

Please note, it can take between 5 minutes and 30 minutes to restore the connection.

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