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Understanding Usage

What is usage?

For broadband (Fibre, Fixed Wireless, Satellite, etc.), usage is the amount of data that you download from (and upload to) the Internet.

For telephony (SkyMesh Phone, SkyMesh Voice), usage is the calls you make and the network features you consume via the service.

Does it cost anything?

SkyMesh does not charge excess fees for usage of broadband services. If you exceed your data allowance, your service speed will be limited.

Calls and network features are priced as per the relevant SkyMesh Phone and SkyMesh Voice for nbn™.

How can I get information about my usage?

You can view your usage online via My SkyMesh. If you can’t access My SkyMesh for any reason, please contact Accounts or call 1300 759 637.

How can I manage my usage?

All unbilled SkyMesh Phone and SkyMesh Voice calls (usually minus the last two days) can be found in My SkyMesh on the Calls tab.

Data allowances, usage, and a monthly planner for each of your broadband services can be found in My SkyMesh on the Usage tab.

How much data do I need?

Listed below are usage estimates for some activities:

  • Web Browsing = 2 MB per page.
  • Email = 50 kB per textual email.
  • Music = 5 MB per HD song.
  • Movies = 4 GB per HD movie.
  • Music Streaming = 100 MB per hour of HD content.
  • Video Streaming = 3 GB per hour of HD content.
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Call now: 1300 759 637