SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Services

Why Choose SkyMesh?

We offer unmetered Netflix content. Netflix content delivered over our Australian peering links will not be counted against your data allowance. Sign up for a free trial at Netflix.

We don’t nickel and dime. There are no setup/connection/activation/establishment fees unless nbn co’s applies its New Developments Charge or Subsequent Installation Charge, no plan change fees, no early termination fees, no credit card surcharges and no equipment delivery fees.

We offer enormous amounts of data. We offer generous amounts of anytime data and enough off peak data to make you blush. We also don’t pretend our plans are unlimited.

We offer custom Plans. If you can’t find a suitable standard Plan, just ask us for pricing on a Plan customised to suit your needs. We will also do our best to match any nbn™ HFC broadband Plan published by a competing nbn co Access Seeker.

We don’t lock you in. Some providers will try to lock you into a six or twenty-four month contract. Our term is just 30 days and you can cancel with 30 days’ notice. If we don’t provide you with the best service and support, we don’t deserve to keep you as our customer.

No waiting in phone queues. We give you the freedom of never having to wait in a phone queue. When you call SkyMesh, you can press 7 in the phone menu to request a callback. Alternatively, you can simply text the keywords “CALLBACK SALES” to our SMS number. No other provider offers this level of convenience.

Upgrade your Plan whenever you like. With our customer portal, My SkyMesh, you can upgrade your Plan or buy a Data Block whenever you like. The Data Block will quickly get you out of shaping and you can use the whole Data Block while unshaped. Some providers don’t give you the whole Data Block to use while unshaped.

We have a direct relationship with nbn co. Since we buy directly from nbn co, we have full control over what we can offer to our customers and can contact nbn co directly for any support issues. We don’t have to go through an intermediary like all resellers do.

We are an Australian based team. We have been providing broadband Internet since 2005 and we pride ourselves on our ability to provide personalised customer service quickly and efficiently.

nbn™ Hybrid Fibre Coaxial (HFC) Plans

Please feel free to enquire about pricing for a Plan with Data Allowances customised to suit your needs. SkyMesh will do its best to match any nbn™ Hybrid Fibre Coaxial (HFC) Broadband Plan published by a competing nbn™ Access Seeker.

nbn co’s once-off New Developments Charge may apply if nbn co classifies your premises as a New Development Location and your premises has never had an active nbn™  service. If nbn co does apply the charge to your premises, a fee of $300 will be appended to your first SkyMesh invoice. Please see the Plan notes below for more information.

Please select your preferred Peak Information Rate

NBN‑HA6
Critical Information Summary
$4.99/GB
6GB
Anytime
0GB
Off‑peak
$29.95
Per Month
NBN‑HA90
Critical Information Summary
$0.44/GB
30GB
Anytime
60GB
Off‑peak
$39.95
Per Month
NBN‑HA180
Critical Information Summary
$0.28/GB
60GB
Anytime
120GB
Off‑peak
$49.95
Per Month
NBN‑HA360
Critical Information Summary
$0.17/GB
120GB
Anytime
240GB
Off‑peak
$59.95
Per Month
NBN‑HA1240
Critical Information Summary
$0.06/GB
240GB
Anytime
1TB
Off‑peak
$69.95
Per Month
NBN‑HA1600
Critical Information Summary
$0.05/GB
600GB
Anytime
1TB
Off‑peak
$79.95
Per Month
NBN‑HB6
Critical Information Summary
$5.83/GB
6GB
Anytime
0GB
Off‑peak
$34.95
Per Month
NBN‑HB90
Critical Information Summary
$0.50/GB
30GB
Anytime
60GB
Off‑peak
$44.95
Per Month
NBN‑HB180
Critical Information Summary
$0.31/GB
60GB
Anytime
120GB
Off‑peak
$54.95
Per Month
NBN‑HB360
Critical Information Summary
$0.18/GB
120GB
Anytime
240GB
Off‑peak
$64.95
Per Month
NBN‑HB2240
Critical Information Summary
$0.03/GB
240GB
Anytime
2TB
Off‑peak
$74.95
Per Month
NBN‑HB2600
Critical Information Summary
$0.03/GB
600GB
Anytime
2TB
Off‑peak
$84.95
Per Month
NBN‑HC6
Critical Information Summary
$6.66/GB
6GB
Anytime
0GB
Off‑peak
$39.95
Per Month
NBN‑HC90
Critical Information Summary
$0.56/GB
30GB
Anytime
60GB
Off‑peak
$49.95
Per Month
NBN‑HC180
Critical Information Summary
$0.33/GB
60GB
Anytime
120GB
Off‑peak
$59.95
Per Month
NBN‑HC360
Critical Information Summary
$0.19/GB
120GB
Anytime
240GB
Off‑peak
$69.95
Per Month
NBN‑HC3240
Critical Information Summary
$0.02/GB
240GB
Anytime
3TB
Off‑peak
$79.95
Per Month
NBN‑HC3600
Critical Information Summary
$0.02/GB
600GB
Anytime
3TB
Off‑peak
$89.95
Per Month
NBN‑HD6
Critical Information Summary
$7.49/GB
6GB
Anytime
0GB
Off‑peak
$44.95
Per Month
NBN‑HD90
Critical Information Summary
$0.61/GB
30GB
Anytime
60GB
Off‑peak
$54.95
Per Month
NBN‑HD180
Critical Information Summary
$0.36/GB
60GB
Anytime
120GB
Off‑peak
$64.95
Per Month
NBN‑HD360
Critical Information Summary
$0.21/GB
120GB
Anytime
240GB
Off‑peak
$74.95
Per Month
NBN‑HD6240
Critical Information Summary
$0.01/GB
240GB
Anytime
6TB
Off‑peak
$84.95
Per Month
NBN‑HD6600
Critical Information Summary
$0.01/GB
600GB
Anytime
6TB
Off‑peak
$94.95
Per Month
NBN‑HD7200
Critical Information Summary
$0.02/GB
1.2TB
Anytime
6TB
Off‑peak
$114.95
Per Month
NBN‑HD8400
Critical Information Summary
$0.02/GB
2.4TB
Anytime
6TB
Off‑peak
$154.95
Per Month
NBN‑HE6
Critical Information Summary
$8.33/GB
6GB
Anytime
0GB
Off‑peak
$49.95
Per Month
NBN‑HE90
Critical Information Summary
$0.67/GB
30GB
Anytime
60GB
Off‑peak
$59.95
Per Month
NBN‑HE180
Critical Information Summary
$0.39/GB
60GB
Anytime
120GB
Off‑peak
$69.95
Per Month
NBN‑HE360
Critical Information Summary
$0.22/GB
120GB
Anytime
240GB
Off‑peak
$79.95
Per Month
NBN‑HE12240
Critical Information Summary
$0.01/GB
240GB
Anytime
12TB
Off‑peak
$89.95
Per Month
NBN‑HE12600
Critical Information Summary
$0.01/GB
600GB
Anytime
12TB
Off‑peak
$99.95
Per Month
NBN‑HE13200
Critical Information Summary
$0.01/GB
1.2TB
Anytime
12TB
Off‑peak
$119.95
Per Month
NBN‑HE14400
Critical Information Summary
$0.01/GB
2.4TB
Anytime
12TB
Off‑peak
$159.95
Per Month

Notes

  • Your Normal Data Allowance (“Anytime Data”) can be used at any time. It is used during Off Peak Hours if you have exceeded your Bonus Data Allowance.
  • Your Bonus Data Allowance (“Off Peak Data”) can be used during Off Peak Hours. Off Peak Hours are defined as between Midnight and 7:00 am and apply to your local time zone.
  • Netflix content delivered over our Australian peering links will not be counted against your Normal Data Allowance or Bonus Data Allowance.
  • If you exceed your Normal Data Allowance during a Billing Period, your Peak Information Rate (PIR) will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Bonus Data available. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems. The PIR is reduced to 256/256 kbps except for NBN-HA and NBN-HB Plans which are reduced to 128/128 kbps. We do not charge for Excess Data Usage.
  • You may upgrade your Plan as often as you like during each Billing Period. Downgrades are effective on your next Billing Day. We do not charge for Plan changes.
  • If you change to a Plan with a different Peak Information Rate, we need to ask nbn co to modify the bandwidth profile of your nbn service. nbn co currently aims to complete most of these requests within one Business Day.
  • Data Blocks can be purchased at any time to remove speed limiting that is in effect. Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
  • Data Usage is counted in both directions, so if you download 20 GB and upload 10 GB, that’s counted as 30 GB.
  • Each service is assigned a single public IPv4 address and a /56 pool of IPv6 addresses. Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool. Assignments are static but we reserve the right to renumber our network.
  • All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or received, can be as large as 10 MB and each email box can store up to 50 MB of emails.
  • The Minimum Agreement Term is 30 days from the date your SkyMesh service commences.
  • Payments are monthly in advance and may be either automatic charges to your Credit Card or via automatic Direct Debit from your nominated bank account. Payments via Credit Card or Direct Debit do not incur a surcharge.
  • These Plans are only available at premises serviced by SkyMesh nbn™ Hybrid Fibre Coaxial (HFC). We do not charge an account establishment fee.
  • You will require an Ethernet router to share the service between multiple computers and each computer will need to have a network card and current operating system.
  • Your service may be temporarily interrupted if nbn co (or a third party) performs work on another HFC service if both services share the same lead-in cable premises connection device (PCD).
  • Due to network and other constraints, nbn co or SkyMesh may limit the availability of faster tiers in some areas.
  • The abbreviations “MB” means megabyte, “GB” means gigabyte, “TB” means terabyte, “kbps” means kilobits per second and “Mbps” means megabits per second.

Peak Information Rate & Line Rate

The Peak Information Rate (PIR) you choose is applied by nbn co to your Access Virtual Circuit (AVC). Information Rates are calculated using the method described by nbn co in Section 4.3.1 of its Product Technical Specification (Version 2.7). Your maximum throughput will be lower than this rate and may be affected by:

  • Overheads imposed by Ethernet and other protocols you use such as TCP/IP,
  • The Internet server you are accessing,
  • The network between SkyMesh and the server you are accessing,
  • The network between SkyMesh and your service,
  • Local factors such as the performance of your computer, networking equipment and Wi-Fi network; and
  • The number of simultaneous end users being served by the nbn™ network.

New Developments Charge

In line with the Australian Government’s Telecommunications Infrastructure in New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016. A premises identified by nbn co as a New Development Location is subject to nbn co’s once-off New Developments Charge if the premises has never had an active nbn™ service. Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago. It even applies to premises where nbn co has already installed the equipment necessary to connect the premises to the nbn™ network.

Data Blocks

Data Blocks can be purchased at any time to remove speed limiting that is in effect. Data Blocks purchased during a Billing Period expire at the end of that Billing Period.

NameAdditional
Normal Data
Additional
Bonus Data
Fee
nbn™ 2 GB Normal Data Block2 GBNIL$2
nbn™ 3 GB Normal Data Block3 GBNIL$3
nbn™ 2 GB + 2 GB Data Block2 GB2 GB$3
nbn™ 3 GB + 3 GB Data Block3 GB3 GB$4
nbn™ 2 GB Bonus Data BlockNIL2 GB$1
nbn™ 3 GB Bonus Data BlockNIL3 GB$2

Recommended Hardware

When applying, please consider choosing from our selection of recommended hardware. A router is required to share the service with more than one computer.

Hardware from SkyMesh arrives plug-n-play and is expressed delivered to your door. Please note that the hardware is supplied on a self-install basis. We do not provide technical support for Wi-Fi networks.