We offer unmetered Netflix content. Netflix content delivered over our
Australian peering links will not be counted against your data allowance. Sign up for a free
trial at Netflix.
We don’t nickel and dime. There are no setup/connection/activation/establishment
fees unless nbn co’s applies its New Developments Charge or Subsequent Installation Charge,
no plan change fees, no early termination fees, no credit card surcharges and no equipment delivery fees.
We offer enormous amounts of data. We offer generous amounts of anytime data and enough
off peak data to make you blush. We also don’t pretend our plans are unlimited.
We offer Plan matching. We will do our best to match any nbn™
FTTB broadband Plan published by a competing nbn co Access Seeker (excludes ‘unlimited’ Plans).
We don’t lock you in. Some providers will try to lock you into a six or
twenty-four month contract. Our term is just 30 days and you can cancel with 30 days’ notice.
If we don’t provide you with the best service and support, we don’t deserve to keep you
as our customer.
No waiting in phone queues. We give you the freedom of never having to wait
in a phone queue. When you call SkyMesh, you can press 7 in the phone menu to request a callback.
Alternatively, you can simply text the keywords “CALLBACK SALES” to our
SMS number. No other provider offers this level of convenience.
Upgrade your Plan whenever you like. With our customer portal,
My SkyMesh, you can upgrade your Plan or buy a Data Block
whenever you like. The Data Block will quickly get you out of shaping and you can use the whole
Data Block while unshaped. Some providers don’t give you the whole Data Block to use while
We have a direct relationship with nbn co. Since we buy directly from
nbn co, we have full control over what we can offer to our customers and can contact nbn co directly
for any support issues. We don’t have to go through an intermediary like all resellers do.
We are an Australian based team. We have been providing broadband
Internet since 2005 and we pride ourselves on our ability to provide personalised customer service
quickly and efficiently.
nbn™ Fibre to the Building (FTTB) Plans
Please feel free to enquire about matching a nbn™ FTTB Broadband Plan published
by a competing nbn™ Access Seeker (excludes ‘unlimited’ Plans).
nbn co’s once-off New Developments Charge may apply if nbn co classifies your premises
as a New Development Location and your premises has never had an active nbn™ service.
If nbn co does apply the charge to your premises, a fee of $300 will be appended to your first SkyMesh invoice.
Please see the Plan notes below for more information.
Please select your preferred Peak Information Rate
Your Normal Data Allowance (“Anytime Data”) can be used at any time. It is used during
Off Peak Hours if you have exceeded your Bonus Data Allowance.
Your Bonus Data Allowance (“Off Peak Data”) can be used during Off Peak Hours.
Off Peak Hours are defined as between Midnight and 7:00 am and apply to your local time zone.
Netflix content delivered over our Australian peering links will not be
counted against your Normal Data Allowance or Bonus Data Allowance.
If you exceed your Normal Data Allowance during a Billing Period, your Peak Information Rate (PIR)
will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have
remaining Bonus Data available. The reduction and subsequent restoration of your PIR do not occur
instantaneously and may take over an hour to be effected by our systems. The PIR is reduced to
256/256 kbps except for NBN-BA and NBN-BB Plans which are reduced to 128/128 kbps.
We do not charge for Excess Data Usage.
You may upgrade your Plan as often as you like during each Billing Period. Downgrades
are effective on your next Billing Day. We do not charge for Plan changes.
If you change to a Plan with a different Peak Information Rate, we need to ask nbn co to
modify the bandwidth profile of your nbn service. nbn co currently aims to complete most of these
requests within one Business Day.
Data Blocks can be purchased at any time to remove speed limiting that is in effect.
Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
Data Usage is counted in both directions, so if you download 20 GB and upload 10 GB,
that’s counted as 30 GB.
Each service is assigned a single public IPv4 address and a /56 pool of IPv6 addresses.
Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool.
Assignments are static but we reserve the right to renumber our network.
All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or
received, can be as large as 10 MB and each email box can store up to 50 MB of emails.
The Minimum Agreement Term is 30 days from the date your SkyMesh service commences.
Payments are monthly in advance and may be either automatic charges to your Credit Card or
via automatic Direct Debit from your nominated bank account. Payments via Credit Card or
Direct Debit do not incur a surcharge.
These Plans are only available at premises serviced by SkyMesh nbn™
Fibre to the Building (FTTB). We do not charge an account establishment fee.
You will require an VDSL2 modem router to use the service and share it between multiple
computers, and each computer will need to have a network card and current operating system.
Transitioning to an nbn™ Fibre to the Building (FTTB) service: will immediately
result in the disconnection of existing non-voiceband services such as DSL broadband; and may
immediately result in the disconnection of existing voiceband services such as medical alarms,
security alarms and EFTPOS. Other services that rely on the continued operation of your existing
voiceband and non-voiceband services may be subsequently disrupted as well. If you intend to transition,
please discuss your needs and potential solutions with your existing providers beforehand.
Due to network and other constraints, nbn co or SkyMesh may limit
the availability of faster tiers in some areas.
The abbreviations “MB” means megabyte, “GB” means gigabyte,
“TB” means terabyte, “kbps” means kilobits per second and
“Mbps” means megabits per second.
Peak Information Rate & Line Rate
The Peak Information Rate (PIR) you choose is applied by nbn co to your Access Virtual Circuit (AVC).
Information Rates are calculated using the method described by nbn co in Section 4.3.1 of its Product Technical Specification (Version 2.7). Your maximum throughput will be lower than this rate and may be affected by:
Overheads imposed by Ethernet and other protocols you use such as TCP/IP,
The Internet server you are accessing,
The network between SkyMesh and the server you are accessing,
The network between SkyMesh and your service,
Local factors such as the performance of your computer,
networking equipment and Wi-Fi network;
The number of simultaneous end users being served
by the nbn™ network; and
The Line Rate of your UNI-DSL interface.
Where the PIR begins with the phrase ‘Up to’:
nbn co declares that the Information Rate achieved at your particular premises may peak at less than the maximum PIR and only once during a 24 hour period. See Section 3.2(b) and Section 12.1(a)(ii) of nbn co’s Product Description (Version 2.7).
You may not be able to exhaust your Bonus Data Allowance if the PIR achieved at your premises is less than the maximum PIR.
The Line Rate defines the actual bit rate at which the physical interface will transfer data.
The Line Rate sets the maximum bound on the information-carrying capacity of the link. Please note
that the Line Rate may exceed the line rate required to support the PIR.
Line Rates achieved at your premises will depend on:
The copper pair line length and attenuation, including
in building cabling or lead-in length;
The state of copper wiring in-building or in the premises;
The number of other data services that share common network cable runs;
Framing overheads, asynchronous operation and the impact on bandwidth efficiency;
The presence of pre-existing exchange based services, for example ADSL,
within a cable run and the use of Downstream Power Back-off; and
New Developments Charge
In line with the Australian Government’s Telecommunications Infrastructure in
New Developments Policy, nbn co implemented the New Developments Charge on 2 April 2016.
A premises identified by nbn co as a New Development Location is subject to nbn co’s
once-off New Developments Charge if the premises has never had an active nbn™ service.
Despite its name, the New Developments Charge also applies to New Development Locations that were built years ago.
It even applies to premises where nbn co has already installed the equipment necessary to connect the
premises to the nbn™ network.
Subsequent Installation Charge
nbn co may quote a Subsequent Installation Charge of $297 plus Labour and Materials
over and above the free Initial Standard Installation if:
A new copper pair needs to be installed by nbn co; or
A jumper cable needs to be installed by nbn co and:
The premises does not have an existing voiceband/non-voiceband service; or
The premises does have an existing voiceband/non-voiceband service but you choose not to transition it.
Data Blocks can be purchased at any time to remove speed limiting that is in effect. Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
Additional Normal Data
Additional Bonus Data
nbn™ 2 GB Normal Data Block
nbn™ 3 GB Normal Data Block
nbn™ 2 GB + 2 GB Data Block
nbn™ 3 GB + 3 GB Data Block
nbn™ 2 GB Bonus Data Block
nbn™ 3 GB Bonus Data Block
To connect to the nbn™ Fibre to the Building (FTTB) network, a VDSL2
modem router is required. Please note that most ADSL/ADSL2+ modems are not compatible with VDSL2.
The VDSL2 equipment must also be compatible with the UNI-DSL interface specification
maintained by nbn co.
When applying, please consider choosing from our selection of recommended hardware.
The VDSL2 modem routers below have been registered with nbn co and are compatible with the
Hardware from SkyMesh arrives plug-n-play and is expressed delivered to your door.
Please note that the hardware is supplied on a self-install basis.
We do not provide technical support for Wi-Fi networks.
If nbn co determines that specific VDSL2 equipment or a certain model and/or firmware
is causing, or is likely to cause, detriment to other services, nbn co may deregister
the equipment, place any services using that equipment into a Repair Profile or suspend
any services using that equipment.