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Has the nbn™ rollout accidentally missed you?

Category: NBN Co, Sky Muster/  Posted On 02/05/2018

Have you been unable to arrange an nbn™ installation and connect to the network due to an addressing issue?

This can sometimes occur in regional locations when:

  • nbn™ does not know your address or premises exists
  • Knows your premises by a different name or address
  • Has incorrect latitude and longitude coordinates for your property resulting in a failed installation.

If you think you’ve been affected by this, supply your address details and we’ll speak to nbn™ on your behalf.

Within the last 6-months, we’ve helped  1,000 + customers with nbn™ addressing issues successfully connect to the nbn™ Fixed Wireless and Sky Muster™ networks.

How does the ‘desk check’ service work?

Submit your address and contact details via our online form. Our specialist sales team will then check your address and submit a query to the nbn™ to rectify any anomalies.

The whole process typically takes just 48 hours.

Once your address is correctly listed with the nbn™, you’ll then be able to progress with an order for the available nbn™ service at your address.

The desk check is FREE and you are under no obligation to connect via SkyMesh once an address correction has been completed.

Can’t find your address or believe it’s listed incorrectly in nbn’s™ database? Submit a FREE desk check today.

Request Desk Check Now

Written by Ben Davis

Ben joined SkyMesh back in 2010 as part of our Support and Deployments team. He has since joined the Marketing team in early 2017 and now looks after our various social media channels.