SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email:


Understanding Your Usage

What is usage?

For broadband (Fibre, Wireless, Satellite, etc.), usage is the amount of data that you download from (and upload to) the Internet.

For telephony (SkyMesh Phone, SkyMesh Voice), usage is the calls you make and the network features you consume via the service.

Does it cost anything?

SkyMesh does not charge excess fees for usage of broadband services. If you exceed your data allowance, your service speed will be limited.

Calls and network features are priced as per the relevant SkyMesh Phone , SkyMesh Voice for NBN and SkyMesh Voice for IPStar Satellite pricing schedules.

How can I get information about my usage?

All usage is available three ways:

You can view your usage online via My SkyMesh. If you can't access My SkyMesh for any reason, you're welcome to contact SkyMesh Accounts by phoning on 1300 759 637 or emailling

How can I manage my usage?

All unbilled SkyMesh Phone and SkyMesh Voice calls (usually minus the last two days) can be found in My SkyMesh on the Calls tab.

Data allowances, usage, and a monthly planner for each of your broadband services can be found in My SkyMesh on the Usage tab.

How much data do I need?

Listed below are usage estimates for some activities:

Web Browsing
2 MB per page.
50 kB per textual email.
5 MB per HD song.
4 GB per HD movie.
Music Streaming
100 MB per hour of HD content.
Video Streaming
3 GB per hour of HD content.