SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Spending

Manage Your Spending

How can I select the appropriate Plan for my needs?

SkyMesh Sales staff are trained to assist you to choose the Plan that is appropriate for your needs. Please feel free to contact SkyMesh Sales on 1300 759 637 to discuss your Plan selection.

How can monitor my usage?

Please see Understanding your Usage - How can I get information about my usage?

How recent is the available usage information?

Broadband data usage information is generally less than 15 minutes old. (From time to time there may be blockages will will later be cleared).

Data Block purchases and Plan Changes are shown immediately in My SkyMesh.

Unbilled call information should be available for all calls made prior to the last 48 hours.

Will I get charged if I use more data than my allowance?

SkyMesh does not charge excess fees for usage of broadband services. For more information, please see Understanding your Usage - How can I get information about my usage?

How can I avoid a big phone bill?

Check your Unbilled calls (in the Calls tab in My SkyMesh) to see the total value of currently unbilled calls.

Try to avoid long calls to Australian mobile numbers.

Try to avoid long calls to Internation numbers (landlines and mobiles) and be aware of the call rates which apply. (SkyMesh Phone International Rates, SkyMesh Voice International Rates)

How can I limit the types of call made from my phone line?

Simply call SkyMesh accounts on 1300 759 637 to arrange barring of the relevant call types. Not all combinations of call types are possible.

Additionally, you can pay to add on-demand call barring: Optional Feature - Call Control Pin