Contact Support

Brisbane (07) 3123 4100
Sunshine Coast (07) 5315 5155
Gympie (07) 5315 4800
SkyMesh Voice (07) 3123 4100 *
MyNetFone (07) 5405 9999 *
Ace/engin (07) 5408 2199 *
National Toll Free 1300 759 637
* Free call when made from the listed VoIP service provider

Support Hours (AEST):

8am–8pm Monday to Friday
8am–5pm Weekends & Public Holidays

Support by email:

support@skymesh.net.au

Request a Callback

To request a Callback, simply SMS the keyword CALLBACK to our SMS Robot on 0458759637. It will then organise for Customer Support to call your mobile as soon as they can. If you would like to be called back on a different number, include it after the keyword. If you would like to be called back by Accounts or Sales, include SALES or ACCOUNTS after the keyword. For example:

    CALLBACK
    Customer Support will call back the mobile used to send the SMS.
    CALLBACK 0855509000
    Customer Support will call 0855509000.
    CALLBACK 0855509000 ACCOUNTS
    Our Accounts team will call 0855509000.
Please follow the instructions above exactly otherwise our SMS robot will not understand you and will not be able to schedule a call back for you.

SkyMesh Network Status

A list of current advisories affecting SkyMesh services can be found at
http://www.skymesh.net.au/advisories/.

SkyMesh SMS Service

SkyMesh sms example

IPSTAR Alerts

To receive automated SMS messages concerning your IPSTAR Beam or Gateway, SkyMesh Satellite customers can subscribe via SMS to our free IPSTAR Alerts List. Simply SMS the text below to our SMS number, 0458 759 637 (0458-SKYMESH).

subscribe ipstar

This is an SMS number only, you can’t call SkyMesh on this number. Please note that the service is for SkyMesh customers only and your mobile number needs to be listed in My SkyMesh. Also, if IPSTAR declare an outage at 3:00 am, you'll get an SMS message at 3:00 am. We’re planning to give customers an option in My SkyMesh to specify the hours when they would like to be alerted.

Log a Support Request

Name *
*SkyMesh Email Address *
Contact Number
Support Request Details *
  * Mandatory Field
 

Mail

Webmail

http://webmail.skymesh.net.au/

Satellite

POP3: mail.skymesh.com.au
SMTP: mail.skymesh.com.au

Wireless & ADSL

POP3: mail.skymesh.net.au
SMTP: mail.skymesh.net.au

Mail Program Setup

Speed Boosters

The instructions listed below are designed to decrease page loading times for SkyMesh Satellite customers.

Internet Explorer

  1. Download and run the Internet Explorer Speed Booster.reg file.

Firefox

  1. Type about:config in the Location Bar and press Enter.
  2. Type p.m into the Filter Bar.
  3. Double-click each preference and change it to the value as shown above.
  4. Restart Firefox in order for the changes to take effect.

Firefox (Advanced)

Advanced Firefox users may also wish to experiment and further improve page loading performance by enabling HTTP pipelining. Unfortunately pipelining is not supported by some servers and in some cases, may prevent a site from loading. Just follow the instructions listed above except for point 2. Type pipe into the Filter Bar instead.

Firefox Extension for IPSTAR Modems

The SkyMesh IPSTAR Modem-Patch is a Mozilla Firefox extension that patches the web interface (xWebGateway) of your IPSTAR user terminal so that it can be accessed by Firefox.

Extension Screenshot

SkyMesh Remote Support OOKLA Speed Test