SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Support

Contact Support

  • Phone 1300 759 637
  • Fax 1300 859 637
  • 07 3036 5755
  • SMS 0458 759 637
  • Brisbane 07 3123 5888
  • Sunshine Coast 07 5315 5155
  • Gympie07 5315 4800
  • Adelaide 08 7123 2155
  • Darwin 08 8986 7100
  • Hobart 03 6251 3999
  • Melbourne 03 9001 8200
  • Perth 08 6365 4000
  • Sydney 02 9037 2855
  • Skype Call us now

Support Hours (AEST):

8am–8pm Monday to Friday
8am–5pm Weekends & Public Holidays

Support by email:

support@skymesh.net.au


Ask For Help

SkyMesh values our service to customers, and when things don't go right we want to help you get back on track as quick as possible!

Below is a quick self diagnosis form you can use to tell us your issues and a support agent will get back to you in the manner you want..

This form is for support request only. If you require a sales or account issue to be handled please contact the department you are after via email or phone. You can find their contact details here.

Support Form


NBN Fibre
NBN Wireless
NBN Interim Satellite
IPSTAR Satellite
SkyMesh Voice (VoIP)
SkyMesh Fibre Voice (UNI-V)
SkyMesh Phone (PSTN/Landline Phone)
Other


Phone
Email

CALLBACK
We will endeavour to call you back as soon as possible.

EMAIL BACK
Please make sure the email address you provide is typed in correctly and the main billing email address on file. Please check this email often so we can endeavour a speedy response.




SPEED ISSUES ?
Have You tried running a Speed Test
from our speed test site?

Click here 'Speed Test' to complete one now.
It will send your results to our support agents who can look with your support enquiry.

HARDWARE ISSUES ?
Are you having trouble setting up your SkyMesh Purchased Router or Telephone Adapter?

Click here 'Hardware Setup Guides' to check your physical connection yourself!

                                 OR

Are you having trouble setting up your non SkyMesh Equipment like Mobile Phones, IPAD or IPOD etc?

Click here 'WiFi Setup Guides' to check how to connect the device to your home network yourself!


Yes
No

Have You Tried?
Have You tried disconnecting and reconnecting your primary handset from the primary connection point?

Have you disconnected all extra handsets from all other wall connections and tried one handset in the connection that brings the service to your home?

Have you tried using a completely different handset in the primary connection point?

Please give us a brief description of your service enquiry.


Am the Account Holder and represent myself
Am an Advocate already on this account to act on the
                                                   Account Holder's behalf

ADVOCATE INFORMATION
Please Make Sure that the person being authorised on your account is already been added as an Authorised Advocate. This can be done via MySkyMesh

Please leave all relevant equipment powered on and connected if possible.

Mandatory Field

Callbacks

Callbacks provide another option for contacting SkyMesh. Requesting a Callback gives you the option of getting on with other things while you wait for SkyMesh to call you as soon as we can.

Requesting a Callback while in the Phone Queue

Callers are given the option of requesting a Callback while they are waiting in the phone queue. SkyMesh will call you back as soon as we can but please note that your place in the queue will not be maintained. Therefore, if your request is urgent, you should wait on the line instead of requesting a Callback and hanging up.

Requesting a Callback via SMS

To request a Callback, simply SMS the keyword CALLBACK to our SMS Robot on 0458759637. It will then organise for Customer Support to call your mobile as soon as they can. If you would like to be called back on a different number, include it after the keyword. If you would like to be called back by Accounts or Sales, include SALES or ACCOUNTS after the keyword. For example:

CALLBACK
Customer Support will call back the mobile used to send the SMS.
CALLBACK 0855509000
Customer Support will call 0855509000.
CALLBACK 0855509000 ACCOUNTS
Our Accounts team will call 0855509000.

Please follow the instructions above exactly otherwise our SMS robot will not understand you and will not be able to schedule a call back for you.