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Contact Support
Support Hours (AEST):8am–8pm Monday to Friday Support by email:support@skymesh.net.au Request a CallbackTo request a Callback, simply SMS the keyword CALLBACK to our SMS Robot on 0458759637. It will then organise for Customer Support to call your mobile as soon as they can. If you would like to be called back on a different number, include it after the keyword. If you would like to be called back by Accounts or Sales, include SALES or ACCOUNTS after the keyword. For example:
SkyMesh Network StatusA list of current advisories affecting SkyMesh services can be found at SkyMesh SMS Service
IPSTAR AlertsTo receive automated SMS messages concerning your IPSTAR Beam or Gateway, SkyMesh Satellite customers can subscribe via SMS to our free IPSTAR Alerts List. Simply SMS the text below to our SMS number, 0458 759 637 (0458-SKYMESH). subscribe ipstar This is an SMS number only, you can’t call SkyMesh on this number. Please note that the service is for SkyMesh customers only and your mobile number needs to be listed in My SkyMesh. Also, if IPSTAR declare an outage at 3:00 am, you'll get an SMS message at 3:00 am. We’re planning to give customers an option in My SkyMesh to specify the hours when they would like to be alerted. Log a Support RequestWebmailhttp://webmail.skymesh.net.au/ SatellitePOP3: mail.skymesh.com.au Wireless & ADSLPOP3: mail.skymesh.net.au Mail Program SetupSpeed BoostersThe instructions listed below are designed to decrease page loading times for SkyMesh Satellite customers. Internet Explorer
Firefox
Firefox (Advanced)
Firefox Extension for IPSTAR ModemsThe SkyMesh IPSTAR Modem-Patch is a Mozilla Firefox extension that patches the web interface (xWebGateway) of your IPSTAR user terminal so that it can be accessed by Firefox.
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