We offer unmetered Netflix content. Netflix content delivered over our Australian peering links will not be counted against your data allowance. Sign up for a free trial at Netflix.
We don’t nickel and dime. There are no setup/connection/activation/establishment fees, no plan change fees, no early termination fees, no credit card surcharges and no equipment delivery fees.
We offer enormous amounts of data. We offer generous amounts of anytime data and enough off peak data to make you blush. We also don’t pretend our plans are unlimited.2
We offer Plan matching. We will do our best to match any Redtrain FTTP broadband Plan published by a competing Redtrain RSP (excludes ‘unlimited’ Plans).
We don’t lock you in. Some providers will try to lock you into a six or twenty-four month contract. Our term is just 30 days and you can cancel with 30 days’ notice. If we don’t provide you with the best service and support, we don’t deserve to keep you as our customer.
No waiting in phone queues. We give you the freedom of never having to wait in a phone queue. When you call SkyMesh, you can press 7 in the phone menu to request a callback. Alternatively, you can simply text the keywords “CALLBACK SALES” to our SMS number. No other provider offers this level of convenience.
Upgrade your Plan whenever you like. With our customer portal, My SkyMesh, you can upgrade your Plan or buy a Data Block whenever you like. The Data Block will quickly get you out of shaping and you can use the whole Data Block while unshaped. Some providers don’t give you the whole Data Block to use while unshaped.
We are an Australian-based team. We have been providing broadband Internet since 2005 and we pride ourselves on our ability to provide personalised customer service quickly and efficiently.
Redtrain Fibre Plans
Please feel free to enquire about matching a Redtrain FTTP Broadband Plan published by a competing Redtrain RSP.
Netflix content delivered over our Australian peering links will not be
counted against your Normal Data Allowance or Bonus Data Allowance.
Your Normal Data Allowance (“Anytime Data”) can be used at any time. It is used during
Off Peak Hours if you have exceeded your Bonus Data Allowance.
Your Bonus Data Allowance (“Off Peak Data”) can be used during Off Peak Hours.
Off Peak Hours are defined as between Midnight and 7:00 am and apply to your local time zone.
If you exceed your Normal Data Allowance during a Billing Period, your Peak Information Rate
will be reduced for the remainder of that Billing Period (except during Off Peak Hours if you
have remaining Bonus Data available). The Peak Information Rate is reduced to 256/256 kbps except for
RED-FA and RED-FB Plans which are reduced to 128/128 kbps. We do not charge for Excess Data Usage.
You may upgrade your Plan as often as you like during each Billing Period. Downgrades
are effective on your next Billing Day. We do not charge for Plan changes.
Data Blocks can be purchased at any time to remove speed limiting that is in effect.
Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
Data Usage is counted in both directions, so if you download 20 GB and upload 10 GB,
that’s counted as 30 GB.
Each service is assigned a single public IPv4 address and, in some areas, a /56 pool of IPv6 addresses.
Each requesting router or MAC address is assigned a /60 prefix of IPv6 addresses from that pool.
Assignments are dynamic.
All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or
received, can be as large as 10 MB and each email box can store up to 50 MB of emails.
The Minimum Agreement Term is 30 days from the date your SkyMesh service commences.
Payments are monthly in advance and may be either automatic charges to your Credit Card or
via automatic Direct Debit from your nominated bank account. Payments via Credit Card or
Direct Debit do not incur a surcharge.
The abbreviations “MB” means megabyte, “GB” means gigabyte,
“TB” means terabyte, “kbps” means kilobits per second and
“Mbps” means megabits per second.
These Plans are only available at premises serviced by SkyMesh Redtrain Fibre.
We do not charge an account establishment fee.
You will require an Ethernet router to share your service between multiple computers and
each computer will need to have a network card and current operating system.
Some Ethernet routers will bottleneck your connection to the Internet. If you are not sure that
yours is fast enough, please consider choosing one from the list of recommended hardware shown below.
Redtrain retains ownership of the Redtrain Fibre equipment installed by Redtrain
when connecting your premises to the Redtrain network.
CISClick on these icons (shown above) to view the Critical Information Summary of each Plan as required under the Telecommunications Consumer Protections Code.
1 This is the Peak Information Rate (PIR) of your Access Virtual Circuit (AVC).
Your maximum throughput will be lower than this rate and may be affected by:
Overheads imposed by Ethernet and other protocols you use such as TCP/IP,
The Internet server you are accessing,
The network between SkyMesh and the server you are accessing,
The network between SkyMesh and your service, and
Local factors such as the performance of your computer, networking equipment and Wi-Fi network.
2 If a provider tells a customer what will happen if the customer uses too much data,
that provider’s Plan isn’t actually unlimited.
Redtrain Fibre Data Blocks
Data Blocks can be purchased at any time to remove speed limiting that is in effect. Data Blocks purchased during a Billing Period expire at the end of that Billing Period.
Additional Normal Data
Additional Bonus Data
Redtrain Fibre 2 GB Normal Data Block
Redtrain Fibre 3 GB Normal Data Block
Redtrain Fibre 2 GB + 2 GB Data Block
Redtrain Fibre 3 GB + 3 GB Data Block
Redtrain Fibre 2 GB Bonus Data Block
Redtrain Fibre 3 GB Bonus Data Block
Some Ethernet routers are not fast enough to handle Peak Information Rates of up to 100/40 Mbps.
Please consider choosing from our list of recommended hardware when applying for your Redtrain service.
Hardware from SkyMesh arrives plug-n-play and is expressed delivered to your door.
Please also note that hardware from SkyMesh is supplied on a self-install basis.
We do not provide technical support for Wi-Fi networks.