Plan Notes:

• All Plans include up to 5 free email boxes and 25 MB of personal Web space.
• We don’t charge for excess data, however if you exceed your Monthly Download or Upload Allowance, your Peak Speed will be reduced to 33 kbps that direction for the remainder of the month.
• You may change between Plans as often as once per month for a Plan Change Fee of $10.
• The abbreviations “k” and “kbps” mean kilobits per second, "MB" means megabyte and "GB" means gigabyte.

Setup & Hardware Notes:

• The Standard Installation Fee can be paid in equal monthly instalments over the term of the 12 or 24-Month Agreement Term, interest free.
• A broadband router is required to connect to SkyMesh and each computer requires an Ethernet port.

Data Block Notes:

• Additional Data Blocks may be purchased anytime during the month and they expire at the end of each month.
• If you have already exceeded your Monthly Download or Upload Allowance, you should only purchase a Data Block that is large enough to take you out of Speed Limiting.

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Plan Notes:

• These Plans are only available to existing ABG customers.
• SkyMesh’s Minimum Agreement Term for Australian Broadband Guarantee Wireless Plans is 18 Months from the date of your connection.
• SkyMesh guarantees these Australian Broadband Guarantee Plans will not increase for 3 years from the date of your connection.
• All Plans include up to 5 free email boxes and 25 MB of personal Web space.
• We don’t charge for excess data, however if you exceed your Monthly Download or Upload Allowance, your Peak Speed will be reduced to 33 kbps in that direction for the remainder of the month.
• You may change between Plans as often as once per month for a Plan Change Fee of $10.  There is no fee to return to the Plan you originally selected when you joined SkyMesh.
• The abbreviations “k” and “kbps” mean kilobits per second, "MB" means megabyte and "GB" means gigabyte.

Hardware Notes:

• SkyMesh wireless equipment provided remains the property of SkyMesh and is fully warranted for the term of the Agreement.
• A broadband router is required to connect to SkyMesh and each computer requires an Ethernet port.

Data Block Notes:

• Additional Data Blocks may be purchased anytime during the month and they expire at the end of each month.
• If you have already exceeded your Monthly Download or Upload Allowance, you should only purchase a Data Block that is large enough to take you out of Speed Limiting.

Plan Notes:

• These Plans are only available to existing HiBIS and Broadband Connect customers.
• All Plans include up to 5 free email boxes and 25 MB of personal Web space.
• We don’t charge for excess data, however if you exceed your Monthly Download or Upload Allowance, your Peak Speed will be reduced to 33 kbps in that direction for the remainder of the month.
• You may change between Plans as often as once per month.
• The abbreviations “k” and “kbps” mean kilobits per second, "MB" means megabyte and "GB" means gigabyte.

Data Block Notes:

• Additional Data Blocks may be purchased anytime during the month and they expire at the end of each month.
• If you have already exceeded your Monthly Download or Upload Allowance, you should only purchase a Data Block that is large enough to take you out of Speed Limiting.

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SAT Plans:

MaxSpeed Plans:
These plans allow your service to run to the maximum speed of your IPSTAR satellite modem.

OWL Plans:
These plans have different Off Peak times and are ideal for customers who can download large files between Midnight and 7:00 am.

Plan Notes:

• All Satellite Plans include Bonus Data which is available between 11:00 pm and 1:00 pm except for OWL Plans where it is available between Midnight and 7:00 am.
• Additional Data Blocks that expire at the end of each month can be purchased if required at $10 for 250 MB, $17 for 500 MB and $28 for 1 GB. Bonus Data also applies to Data Blocks.
• These Plans are available to eligible customers Australia-wide with the support of the Australian Government’s Australian Broadband Guarantee.
• The Minimum Agreement Term for Australian Broadband Guarantee Plans is 30 days from the date of your connection to the service.
• SkyMesh guarantees these Australian Broadband Guarantee Services will not increase in price for 3 years from the date of your connection.
• We don’t charge for excess data, however if you exceed your Monthly Data Allowance, your Peak Download and Upload Speed will reduce to 64 / 64 kbps.
• All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or received, can be as large as 20 MB and each email box can store up to 50 MB of emails.
• Data is counted in both directions, so if you download 1 GB and upload 1 GB, it’s counted as 2 GB.
• You may upgrade your Plan as often as you wish and at any time. You may downgrade your Plan once a month, effective the start of the following month.
• There is no fee to return to the Plan you originally selected when you joined SkyMesh.
• Payments for your SkyMesh Satellite Service are monthly in advance and may be either automatic charges to your Credit Card or automatic Direct Debit from your nominated bank account. If you do not wish to use an automatic payment system, you have option to pay for your service 6 months in advance by cheque or money order.
• Payments via Credit Card or Direct Debit do not incur a surcharge.
• The abbreviations “k” and “kbps” mean kilobits per second, "MB" means megabyte and "GB" means gigabyte.

MaxSpeed-specific Plan Notes:

• Approximately 80% of modems should produce peak download speeds between 3 and 4 Mbps and the remaining 20% should experience peak download speeds of around 2 Mbps. Peak upload speeds are also significantly faster with MaxSpeed Plans.
• The peak speed of MaxSpeed services vary depending on your location in Australia, your modem’s signal strength and satellite network congestion, and could be as high as 4 / 2 Mbps.
• For ABG Data Speed testing purposes, MaxSpeed Plans are considered to have a peak speed of 1024 / 512 kbps

Setup & Hardware Notes:

• Our Three Year on-site warranty covers all parts and labour as well as installation workmanship. (This only applies to customers installed after July 1, 2010 under the new Australian Broadband Guarantee 2010-2011 Program)
• Your computer will need to have a network card and current operating system.
• A Standard Installation is on a building up to two levels at street front with unhindered roof access, where the satellite dish has an unobstructed view to the satellite and the maximum cable length from the dish to the nominated room is 30 metres.
• Non-standard installations, such as pole or ground mounting and difficult conditions, are available at no additional cost with prior Australian Broadband Guarantee approval.
• Ownership of the satellite equipment automatically passes to you on installation at your premises.
• Customers NOT eligible for an Australian Broadband Guarantee Satellite require satellite equipment and installation. Prices vary depending on the size of dish required and type of installation, however for most locations the equipment and installation cost would be $2,750.

Data Block Notes:

• Data Blocks may be purchased at any time and expire at the end of your billing period.
• Normal Data can be used at any time.
• Bonus Data is available during Off Peak hours.
• Off Peak hours are defined as between 11:00 pm and 1:00 pm in your local time zone except for our Night Owl Plans which have different Off Peak hours of between Midnight and 7:00 am.
• Night Owl Data Blocks can only be purchased for Night Owl Plans.

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Plan Notes:

• There are no Installation or Setup charges in SkyMesh pre-wired premises however some self-installation may be required.
• We don’t charge for excess data, however if you exceed your Monthly Download or Upload Allowance, your Peak Speed will be reduced to 33 kbps in that direction.
• All Plans include up to 5 free email boxes and 25 MB of personal Web space.
• You may change between Plans as often as once per month for a Plan Change Fee of $10.
• The abbreviations “k” and “kbps” mean kilobits per second, "MB" means megabyte and "GB" means gigabyte.

Setup & Hardware Notes:

• A broadband router is required to connect to SkyMesh and each computer requires an Ethernet port.

Data Block Notes:

• Additional Data Blocks may be purchased anytime during the month and they expire at the end of each month.
• If you have already exceeded your Monthly Download or Upload Allowance, you should only purchase a Data Block that is large enough to take you out of Speed Limiting.

▼ Download Application ▼

Plan Notes:

• Our Establishment Fee is $149 for new connections or $49 for transfers.
• The Minimum Agreement Term is Six Months and our early cancellation fee is $75.
• Normal Data can be used at any time during the current Billing Period.
• All ADSL Plans include Bonus Data which is available during Off Peak hours from 11:00 pm to 1:00 pm in your local time.
• We don’t charge for Excess Data, however if you exceed your data allowance, your peak speed will slow to 64 / 64 kbps.
• Data is counted in both directions, so if you download 2 GB and upload 1 GB, it’s counted as 3 GB of usage.
• Data Blocks that expire at the end of each month can be purchased if required.
• All Plans include 25 MB of personal Web space and up to 10 free email boxes. Each email, sent or received, can be as large as 20 MB and each email box can store up to 50 MB of emails.
• Payments for your SkyMesh Satellite Service are monthly in advance and may be either automatic charges to your Credit Card or automatic Direct Debit from your nominated bank account. If you do not wish to use an automatic payment system, you have option to pay for your service 6 months in advance by cheque or money order.
• Payments via Credit Card or Direct Debit do not incur a surcharge.
• The abbreviation “kbps” means kilobits per second, "MB" means megabyte and "GB" means gigabyte.
• These services can only be delivered where the relevant infrastructure and capacity exists at your exchange, and suitable wiring exists between your premises and the exchange.

ADSL2+ Specific Notes:

• Peak speeds for ADSL2+ services have a theoretical maximum of 24 / 1 Mbps.
• The peak speed of your service will vary depending on the length and quality of your line to the telephone exchange.

Hardware Notes:

• An ADSL Modem is required to connect your ADSL service.
• A line filter is required for each telephone outlet in use in your home. Filters are not included with Modems, so please order as many as you need.
• SkyMesh does not provide support for home wireless networks, and recommends you talk with a local support professional.

Data Block Notes:

• Data Blocks may be purchased at any time and expire at the end of your billing period.
• Normal Data can be used at any time.
• Bonus Data is available during Off Peak hours.
• Off Peak hours are defined as between 11:00 pm and 1:00 pm in your local time zone.
• Data Blocks are billed monthly in arrears.

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Plan Notes:

• If you choose a Two-Way Service:
  • SkyMesh will automatically assign you a phone number that is local to the area where you live.
  • You can choose whether or not to list your new phone number in the White Pages.
• SkyMesh Voice is provided on a Post-Paid basis.
• You will be notified by email when your balance is $5 or lower, and outgoing calls will stop when your balance reaches zero.
• SkyMesh Voice is a Premium Quality VoIP Service with all outgoing calls made via Premium Providers.
• Calls on the SkyMesh network are “On-Net”, they do not travel on the Internet.
• SkyMesh Voice is not designed to work with a Satellite Service. See our VoIP Plans for Satellite instead.
• International Call Rates

Setup & Hardware Notes:

• A VoIP Device that supports Quality of Service (QoS) is required in order to use SkyMesh Voice.
• We recommend a Broadband Internet speed of at least 256/256 kbps.
• SkyMesh Voice will not work reliably (if at all) if you’re speed limited.

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Plan Notes:

• If you choose a Two-Way Service:
  • SkyMesh will automatically assign you a phone number that is local to the area where you live.
  • You can choose whether or not to list your new phone number in the White Pages.
• SkyMesh Satellite Voice is provided on a post-paid basis and combined with your monthly SkyMesh Broadband account.
• SkyMesh Satellite Voice is a Premium Quality Satellite VoIP Service with all outgoing calls made via Premium Providers.
• Calls on the SkyMesh Satellite Network are “On-Net”, they do not travel on the Internet.
• SkyMesh Satellite Voice is specifically designed to work with a SkyMesh Satellite Service and is only available to new or existing SkyMesh Satellite customers.
• The Monthly Fee is charged monthly in advance and calls are charged at the end of the month.
• VoIP data is not counted towards your monthly data allowance.
• VoIP will not work well if your satellite service has been speed limited.
• International Call Rates

Setup & Hardware Notes:

• A Linksys SPA3102 Analogue Telephone Adaptor (ATA) is required in order to use SkyMesh Satellite Voice.
• Other VoIP devices may work but are not supported by SkyMesh.
• SkyMesh supplied ATAs are pre-configured with your local telephone number and sent to you via Express Post.
• The service is provided on a self-install basis and you will need to plug in the hardware yourself. An installer will not visit you.

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