SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Complaints

Complaint Handling Process

SkyMesh has one of the lowest complaints rates of any Internet Service Provider of our size, and we'd like to keep it that way. From time to time our customers will have issues that need to be addressed. Rather than have those issues turn into disagreements we have a formal Complaint Handling Process that almost always resolves our customers' issues, quickly and efficiently.

You can download a summary of our complaint handling process for customers and former customers who are covered by the Telecommunications Consumer Protections Code (TCP Code) by clicking the button below.

Download Summary

You can make a complaint by letter, telephone, fax, email or by completing the form below. Our contact details are listed in our complaint handling process summary.

Complaint Form


NBN Fibre
NBN Wireless
NBN Interim Satellite
IPSTAR Satellite
SkyMesh Voice (VoIP)
SkyMesh Phone (PSTN)
Other


Phone
Email
Post


Service Disconnection imminent or has occurred
Priority Assistance Customer (Diagnosed Life Threatening                                                     Medical Condition)
Financial HARDSHIP (Click Here)


Represent myself
Appoint an Authorised Representative to act on my behalf
Appoint an Advocate to act on my behalf

Mandatory Field