SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

nbn™ Sky Muster™ Planned Maintenance - Multiple Gateways


Severity : Maintenance
Status : Resolution Expected
Started at : 31/01/2017 12:00am
Expected End Time : 31/01/2017 5:00am

nbn™ will be performing network maintenance on the Broken Hill, Gungalin, Geevestone, Geraldton & Ceduna gateways during the above timeframe in order to address packet loss issues. Services may experience service disruption during this timeframe.
We apologise for the inconvenience this may cause.

Bendigo 2 Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 23/01/2017 11:59pm
Expected End Time : 24/01/2017 6:00am

Due to planned works by backhaul provider, an Optic Fibre repair will be completed during the above maintenance window, NBN services connected to the Bendigo 2 CSA may experience service disruption during this timeframe. We apologise for the inconvenience this may cause.

Sky Muster Service Disruptions


Severity : Offline
Status : Notified
Started at : 01/12/2016 5:40am
Expected End Time : To Be Advised

SkyMesh is aware of an nbn co process issue that affects a small percentage of Sky Muster services that prevents proper management of AVCs. Affected services may go offline for a few hours before nbn co corrects the fault during business hours and brings them back online. Occurrences of this issue are expected to remain a once-off issue. We are working with nbn co to minimise the severity of the issue but we currently do not have an ETA. We apologise for any inconvenience caused by this issue and appreciate the patience of affected customers while nbn co works to resolve the problem.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

Longer than Usual Wait Times


Severity : Degraded
Status : Resolved
Started at : 01/08/2016 8:00am
Expected End Time : To Be Advised

Unfortunately, due to faults and difficulties with nbn co’s new Sky Muster satellite service, we have received an exceptional number of calls to Sales, Support and Accounts. We have staff working overtime to attend to your calls and emails, however call wait times are longer than usual and the time to return email requests is longer than we would like. We apologise for the inconvenience this may cause.