SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Grafton Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 26/05/2016 12:01am
Expected End Time : 26/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Grafton CSA may experience a service disruption during the 6 hour outage window. We apologise for the inconvenience caused by this outage.

Sydney/Perth Intercapital - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 04/05/2016 12:01am
Expected End Time : 04/05/2016 6:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. Third party providers will be performing network maintenance work to rectify a fault condition, which may affect backbone network paths between Sydney and Perth. This is a hazard notification only and no customer impact is expected. We apologise for any inconvenience caused by this maintenance.

Sydney/Perth Intercapital - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 05/05/2016 12:30am
Expected End Time : 05/05/2016 6:30am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. Third party providers will be performing network upgrade, which may affect backbone network paths between Sydney and Perth. This is a hazard notification only and no customer impact is expected. We apologise for any inconvenience caused by this maintenance.

Sydney/Perth Intercapital - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 14/05/2016 12:30am
Expected End Time : 14/05/2016 4:30am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. Third party providers will be performing network maintenance to upgrade transmission capacity, affecting backbone network paths between Sydney and Perth. Due to the redundant nature, network services will continue to operate over our diverse paths. Some customers may experience a brief period of degradation as traffic is routed around the impacted circuit with a possible increase in latency. We apologise for any inconvenience caused by this maintenance.

NSW Data Center - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 04/05/2016 11:01am
Expected End Time : 05/05/2016 4:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. Maintenance is being conducted in Sydney to replace circuit breakers at a NSW Data Center. This is a hazard notification only and no customer impact is expected. We apologise for any inconvenience caused by this maintenance. Services affected: Sydney IP Transit, Sydney/Adelaide Intercapital, Sydney/Perth Intercapital.

Lidcombe POI Congestion


Severity : Degraded
Status : Resolution Expected
Started at : 01/04/2016 12:00pm
Expected End Time : 02/05/2016 12:00pm

We are aware of congestion being experienced by our Fibre customers connected to the Lidcombe POI at peak hours, particularly during school holidays. This does not affect customers in the Lidcombe area who are connected to the Interim POI. The congestion mostly affects customers on higher speed Plans so we recommend that customers consider a change to a lower speed Plan. We have ordered significant additional capacity from a new backhaul provider and it's expected to be in place no later than May 2, 2016. This upgrade will require a scheduled outage during the day, and we will advise when that will be as we get closer to May 2, 2016. We understand the inconvenience this may cause at peak hours and we appreciate your support and patience.

Ballarat POI - Congestion & Latency


Severity : Degraded
Status : Notified
Started at : 01/02/2016 12:00am
Expected End Time : To Be Advised

We are aware of congestion and latency issues affecting nbn services that are connected via the Ballarat permanent POI (premises in the Ballarat 2 CSA). Services connected via the temporary POI (premises in the Ballarat CSA) are not affected. The congestion mostly affects customers on higher speed Plans so we recommend that customers consider a change to a lower speed Plan. Our backhaul provider has advised that they need to change to different technology in order to upgrade the capacity. That will take some time and will require a scheduled outage. Update: On 7/03/2016 the congestion and latency was resolved by our upstream provider and the latency has reduced from an average 29 ms to an average of 5 ms. We will continue with the change of technology and will notify customers when the outage is required. We appreciate your patience.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

Perth Data Centre - SkyMesh Maintenance


Severity : Maintenance
Status : Resolved
Started at : 03/05/2016 12:00am
Expected End Time : 03/05/2016 3:00am

SkyMesh will be carrying out planned maintenance at our Perth Data Centre to install new hardware between Midnight and 3:00 am on Tuesday local time. We will endeavour to keep the outage window to a minimum but the work is needed in order to provide future growth and improve network performance. All SkyMesh Fibre and Fixed Wireless services in Western Australia will be affected. Satellite services will not be affected. We apologise for any inconvenience caused by this maintenance.

Grafton Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolved
Started at : 01/05/2016 12:01am
Expected End Time : 01/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Grafton CSA are expected to experience a service disruption of up to 60 minutes during the 6 hour change window. We apologise for the inconvenience caused by this outage.

Sydney/Perth Intercapital - Planned Maintenance


Severity : Maintenance
Status : Resolved
Started at : 29/04/2016 12:01am
Expected End Time : 29/04/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. A fibre optic join is being replaced on a backbone network path from Sydney to Perth. This is a hazard notification only and no customer impact is expected. We apologise for any inconvenience caused by this maintenance.