SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

There are no advisories in effect.

Previous Advisories (Past 7 days)

Planned Maintenance - NSW & ACT


Severity : Maintenance
Status : Resolved
Started at : 11/05/2015 3:00am
Expected End Time : To Be Advised

On Monday the 11th of May there will be a scheduled outage between 3:00 am and 5:00 am, during which time we will be replacing a suspected intermittently faulty switch that services our NSW and ACT Fibre and Fixed Wireless customers. If you're in NSW or ACT and your service is still offline after the scheduled outage window, please try power cycling all of your equipment before contacting SkyMesh Customer Support. This step will help resolve most connectivity issues experienced by the small percentage of customers whose services don't come back online automatically.

Emails to MSN (Hotmail, Live, MSN) blocked


Severity : Degraded
Status : Resolved
Started at : 04/05/2015 8:00am
Expected End Time : To Be Advised

Microsoft is currently blocking emails sent from SkyMesh customers to Live, Hotmail, MSN email addresses. We are currently waiting for Microsoft to remove the block.

NBN Fixed Wireless


Severity : Degraded
Status : Resolved
Started at : 07/05/2015 12:00am
Expected End Time : To Be Advised

There is an unexpected high rate of NBN Fixed Wireless customers with red Status Indicator lights appearing on their W-NTDs. We are working with NBN Co to identify and resolve the issue. (NBN Co has confirmed that services are all back online now)

Scheduled Maintenance - NSW and ACT Fibre & Fixed Wireless


Severity : Maintenance
Status : Resolved
Started at : 10/05/2015 2:00am
Expected End Time : To Be Advised

Tomorrow morning, Sunday the 10th of May, there will be a scheduled outage between 2:00 am and 4:00 am, during which time we will be upgrading our routers and network switches that service NSW and ACT. We are also taking the opportunity to add support for IPv6 functionality, which will require us to renumber our IPv4 address range. If you're in NSW or ACT and your service is still offline after the scheduled outage windows, please try power cycling all of your equipment before contacting SkyMesh Customer Support. This step will help resolve most connectivity issues experienced by the small percentage of customers whose services don't come back online automatically.

Planned Outage - Network Upgrades


Severity : Maintenance
Status : Resolved
Started at : 06/05/2015 2:00am
Expected End Time : To Be Advised

SkyMesh will be carrying out network upgrades within our Melbourne Data Centre early tomorrow morning (6/5/2015) commencing at 2:00 am. This will affect our NBN Fibre and Fixed Wireless customers in Victoria, including VoIP services. We expect two short outages of less than 10 minutes each. We apologise in advance for any inconvenience this upgrade work may cause.