SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

nbn co service portal maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 02/12/2016 11:00pm
Expected End Time : 03/12/2016 9:00pm

We have been notified by nbn co that it is performing a major upgrade of its systems. Most management functions provided by nbn co's service portal will be unavailable to SkyMesh during this time. For example, the management of speed tiers (required for certain plan changes), new connection orders, appointment changes, nbn co trouble ticket updates and nbn service diagnostics will be affected during maintenance. We apologise for the inconvenience this may cause our customers while nbn co upgrades its systems.

Sky Muster Service Disruptions


Severity : Offline
Status : Notified
Started at : 01/12/2016 5:40am
Expected End Time : To Be Advised

SkyMesh is aware of an nbn co process issue that affects a small percentage of Sky Muster services that prevents proper management of AVCs. Affected services may go offline for a few hours before nbn co corrects the fault during business hours and brings them back online. Occurrences of this issue are expected to remain a once-off issue. We are working with nbn co to minimise the severity of the issue but we currently do not have an ETA. We apologise for any inconvenience caused by this issue and appreciate the patience of affected customers while nbn co works to resolve the problem.

Windsor/Richmond 2 - Backhaul Upgrade


Severity : Maintenance
Status : Resolution Expected
Started at : 08/12/2016 10:00am
Expected End Time : 08/12/2016 12:00pm

During the above window our backhaul provider will be completing an infrastructure upgrade which may disrupt NBN services connected on the Windsor/Richmond 2 CSA for up to an hour. We apologise for any inconvenience this may cause.

Dubbo 2 - Backhaul Upgrade


Severity : Maintenance
Status : Resolution Expected
Started at : 08/12/2016 10:00am
Expected End Time : 08/12/2016 12:00pm

During the above window our backhaul provider will be completing an infrastructure upgrade which may disrupt NBN services connected on the Dubbo 2 CSA for up to an hour. We apologise for any inconvenience this may cause.

Longer than Usual Wait Times


Severity : Degraded
Status : Notified
Started at : 01/08/2016 8:00am
Expected End Time : To Be Advised

Unfortunately, due to faults and difficulties with nbn co’s new Sky Muster satellite service, we have received an exceptional number of calls to Sales, Support and Accounts. We have staff working overtime to attend to your calls and emails, however call wait times are longer than usual and the time to return email requests is longer than we would like. We apologise for the inconvenience this may cause.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

Stirling 2 CSA NBN Services Offline


Severity : Offline
Status : Resolved
Started at : 28/09/2016 7:00am
Expected End Time : To Be Advised

SkyMesh is aware of network fault for NBN services connected to the Stirling 2 CSA, the issue has been logged with our upstream providers and will update with ETR when available.