SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Sky Muster™ Customers – Don't Reboot your Satellite NTD (Modem)


Severity : Degraded
Status : Notified
Started at : 24/06/2016 10:00pm
Expected End Time : To Be Advised

nbn co has advised us that there's still an issue with Sky Muster™ services that has not yet been fully addressed. They advise that if a customer reboots or power cycles their Satellite NTD (Modem), it may not reconnect. They are in discussions with ViaSat and have asked them to prepare a software patch to fix the problem. In the meantime, nbn co is running an hourly report of Satellite NTDs that are offline and manually reconnecting them. If you need to reboot or power cycle your Satellite NTD, please be aware that it may not immediately come back online, it may take an hour or more to establish a connection. It's best if you don't keep power rebooting or power cycling it as that won't help.

NBN Satellite (Sky Muster)


Severity : Degraded
Status : Notified
Started at : 01/06/2016 11:00am
Expected End Time : To Be Advised

We wish to advise that we are aware an issue affecting some NBN Satellite (Sky Muster) services resulting in intermittent connectivity or authentication problems. We have reported the issue to nbn co and they are investigating.

Lidcombe POI Congestion


Severity : Degraded
Status : Resolution Expected
Started at : 01/04/2016 12:00am
Expected End Time : 28/06/2016 12:00am

We are aware of congestion being experienced by our Fibre customers connected to the Lidcombe POI at peak hours, particularly during school holidays. This does not affect customers in the Lidcombe area who are connected to the Interim POI. The congestion mostly affects customers on higher speed Plans so we recommend that customers consider a change to a lower speed Plan. We have ordered significant additional capacity from a new backhaul provider and it's now in place. Within the next few business days nbn co will transfer us across to the new provider and we expect this to be around 28/6/2016. This upgrade will require a scheduled outage during the day, and we will advise when that will be as we get closer to the changeover. We understand the inconvenience this may cause at peak hours and we appreciate your support and patience.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

There were no advisories in effect during the past 7 days.