SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Sydney/Perth Intercapital - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 31/05/2016 12:01am
Expected End Time : 31/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. Third party providers will be performing network maintenance to replace faulty hardware which may affect backbone network paths between Sydney and Melbourne. Due to the redundant nature, network services will continue to operate over our diverse paths. Some customers may experience a brief period of degradation as traffic is routed around the impacted circuit with a possible increase in latency. We apologise for any inconvenience caused by this maintenance.

ACT - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 31/05/2016 12:01am
Expected End Time : 31/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. During the above window there will be network maintenance to replace hardware to improve fault finding capabilities & support new features. nbn services in the Civic 2 CSA are expected to experience a service disruption of up to 2 hours during the 6 hour change window. We apologise for the inconvenience caused by this outage.

Coffs Harbour - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 30/05/2016 11:01pm
Expected End Time : 31/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Coffs Harbour 2 CSA are expected to experience a service disruption of up to 30 minutes during the 7 hour change window. We apologise for the inconvenience caused by this outage.

Lidcombe Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 29/05/2016 12:01am
Expected End Time : 29/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Lidcombe 2 CSA are expected to experience a service disruption of up to 60 minutes during the 6 hour change window. We apologise for the inconvenience caused by this outage.

Gosford Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 29/05/2016 12:01am
Expected End Time : 29/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Gosford CSA are expected to experience a service disruption of up to 60 minutes during the 6 hour change window. We apologise for the inconvenience caused by this outage.

Coffs Harbour Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 29/05/2016 12:01am
Expected End Time : 29/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Coffs Harbour 2 CSA are expected to experience a service disruption of up to 60 minutes during the 6 hour change window. We apologise for the inconvenience caused by this outage.

Lidcombe POI Congestion


Severity : Degraded
Status : Resolution Expected
Started at : 01/04/2016 12:00am
Expected End Time : 24/05/2016 12:00am

We are aware of congestion being experienced by our Fibre customers connected to the Lidcombe POI at peak hours, particularly during school holidays. This does not affect customers in the Lidcombe area who are connected to the Interim POI. The congestion mostly affects customers on higher speed Plans so we recommend that customers consider a change to a lower speed Plan. We have ordered significant additional capacity from a new backhaul provider and it's expected to be in place no later than May 24, 2016. This upgrade will require a scheduled outage during the day, and we will advise when that will be as we get closer to May 24, 2016. We understand the inconvenience this may cause at peak hours and we appreciate your support and patience.

Ballarat POI - Congestion & Latency


Severity : Degraded
Status : Notified
Started at : 01/02/2016 12:00am
Expected End Time : To Be Advised

We are aware of congestion and latency issues affecting nbn services that are connected via the Ballarat permanent POI (premises in the Ballarat 2 CSA). Services connected via the temporary POI (premises in the Ballarat CSA) are not affected. The congestion mostly affects customers on higher speed Plans so we recommend that customers consider a change to a lower speed Plan. Our backhaul provider has advised that they need to change to different technology in order to upgrade the capacity. That will take some time and will require a scheduled outage. Update: On 7/03/2016 the congestion and latency was resolved by our upstream provider and the latency has reduced from an average 29 ms to an average of 5 ms. We will continue with the change of technology and will notify customers when the outage is required. We appreciate your patience.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

NSW Services - Service Disruption


Severity : Degraded
Status : Resolved
Started at : 26/05/2016 12:50am
Expected End Time : To Be Advised

[UPDATE] Our engineer has corrected the issue causing services to be offline in NSW. Please reboot your router if you are still unable to access the internet. We are aware of disruptions to services on the NBN Fixed wireless and Fiber network in NSW. Our engineer has been dispatched to assess and repair the issue we will keep you informed as information comes in. We apologise for any inconvenience caused by this outage.

SkyMesh Office Phones Intermittently Unavailable.


Severity : Degraded
Status : Resolved
Started at : 06/05/2016 3:33am
Expected End Time : To Be Advised

There is presently a disruption that is intermittently affecting our phone system. We are presently intermittently unable to receive or make calls. We have not been given an ETA for restoration.

Grafton Backhaul - Planned Maintenance


Severity : Maintenance
Status : Resolved
Started at : 26/05/2016 12:01am
Expected End Time : 26/05/2016 5:59am

Our backhaul provider has notified us that it will be carrying out planned maintenance in order to sustain future growth. nbn services in the Grafton CSA may experience a service disruption during the 6 hour outage window. We apologise for the inconvenience caused by this outage.