SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Sky Muster™ Modem Startup Time


Severity : Degraded
Status : Notified
Started at : 01/09/2016 12:00am
Expected End Time : To Be Advised

We are aware that Sky Muster™ Satellite NTDs (modems) are taking an excessive amount of time to connect to the satellite when first powered on. nbn co has confirmed that it's a known problem and they are preparing a software upgrade to fix it, however that could be four or more weeks away. We're sorry there's nothing that can be done about it in the meantime.

Please keep your Sky Muster ™ modem powered on


Severity : Maintenance
Status : Notified
Started at : 30/08/2016 5:00pm
Expected End Time : To Be Advised

We are aware of delays when Sky Muster customers first power on their services for the day. It might takes tens of minutes to get online. If possible, please leave your Sky Muster modem powered on at all times. Doing so will help minimise such delays.

Exceptionally Long Wait Times


Severity : Degraded
Status : Notified
Started at : 01/08/2016 8:00am
Expected End Time : To Be Advised

Unfortunately, due to faults and difficulties with nbn co’s new Sky Muster service, we have received an exceptional number of calls to Sales, Support and Accounts. We have staff working overtime to attend to your calls and emails, however call wait times are unacceptably long and the time to return callback requests is longer than we would like. We apologise for the inconvenience this may cause.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

NBN Fibre and Fixed Wireless - NSW/ACT


Severity : Maintenance
Status : Resolved
Started at : 26/09/2016 2:00am
Expected End Time : 26/09/2016 6:00am

SkyMesh will be performing extended maintenance on hardware located in Sydney, during the above window, services in New South Wales and ACT will experience two disruptions for up to 30 minutes each. We apologise for any inconvenience this may cause.

Victoria Maintenance


Severity : Maintenance
Status : Resolved
Started at : 22/09/2016 4:00am
Expected End Time : 22/09/2016 5:00am

SkyMesh will be performing maintenance on hardware located in Victoria, during the above window, services in Victoria may experience a disruption for up to 10 minutes. We apologise for any inconvenience this may cause.

Wollongong 2 CSA Backhaul Upgrade


Severity : Maintenance
Status : Resolved
Started at : 20/09/2016 10:00am
Expected End Time : 20/09/2016 12:00am

Please reboot your router, if you still have no connectivity. During the above window our backhaul provider will be completing an infrastructure upgrade which may disrupt NBN services connected on the Wollongong 2 CSA for up to an hour. We apologise for any inconvenience this may cause.