SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Sky Muster - Planned Maintenance (28th)


Severity : Offline
Status : Resolution Expected
Started at : 28/07/2016 11:00pm
Expected End Time : 29/07/2016 6:00am

nbn co has advised that it be performing network maintenance work. Due to this activity Sky Muster services will experience a loss of connectivity for up to 7 hours during the change window shown above. nbn co apologises for any inconvenience this may cause.

Sky Muster - Planned Maintenance (27th)


Severity : Offline
Status : Resolution Expected
Started at : 27/07/2016 11:00pm
Expected End Time : 28/07/2016 6:00am

nbn co has advised that it be performing network maintenance work. Due to this activity Sky Muster services will experience a loss of connectivity for up to 7 hours during the change window shown above. nbn co apologises for any inconvenience this may cause.

Tamworth POI Migration


Severity : Maintenance
Status : Resolution Expected
Started at : 03/08/2016 1:00am
Expected End Time : 03/08/2016 5:59am

nbn co will be performing network maintenance for nbn services located in the Tamworth CSA. During the maintenance window, nbn co will migrate services connected via the interim POI in Sydney (Tamworth CSA) to the permanent in Tamworth (Tamworth 2 CSA). Services may experience service disruption of up to an hour during the maintenance window. If the service is still offline after the maintenance window, please try rebooting your equipment. SkyMesh apologies for any inconvenience caused by this maintenance.

Possible latency increase to Asia destinations


Severity : Degraded
Status : Notified
Started at : 22/07/2016 1:00pm
Expected End Time : To Be Advised

SkyMesh has received the following advisory from our upstream provider: "Please be advised that due to a failure of an international link between Perth and Singapore, IP Transit services will currently be experiencing increased latency to Asian destinations. The link failure has been raised with the international link provider and further updates will be provided when available." We apologise for the inconvenience this may cause.

Exceptionally Long Wait Times


Severity : Degraded
Status : Notified
Started at : 26/06/2016 8:00am
Expected End Time : To Be Advised

Unfortunately, due to faults and difficulties with nbn co’s new Sky Muster service, we have received an exceptional number of calls to Sales, Support and Accounts. We have staff working overtime to attend to your calls and emails, however call wait times are unacceptably long and the time to return callback requests is longer than we would like.
We apologise for the inconvenience this may cause.

nbn™ Sky Muster™ Satellite Service


Severity : Degraded
Status : Notified
Started at : 12/06/2016 11:00am
Expected End Time : To Be Advised

We wish to advise that we are aware of ongoing issues affecting some nbn™ Sky Muster™ Satellite Services resulting in intermittent connectivity or authentication problems. We have reported the issue to nbn co and they are investigating. Known issues include: *activation delays lasting days after equipment has been installed (service will not obtain an IP address) *intermittent connection reset errors while browsing websites. *Inability to access certain sites.Turning off IPv6 or resetting the S-NTD may help in some cases.We apologise for the inconvenience this is causing our customers.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

South Australia - Stirling 2 CSA


Severity : Offline
Status : Resolved
Started at : 28/07/2016 8:55am
Expected End Time : 28/07/2016 10:00pm

We are aware of a Telstra Wholesale backhaul fault affecting Customers in the Stirling 2 CSA (connected via the Stirling permanent POI) in South Australia. Customers are unable to access SkyMesh Internet and Voice services. This issue has been raised with Telstra and updates will be made available as their investigation progresses. Telstra have advised they're awaiting parts to restore service, and a engineer will be dispatched as soon as the parts arrive. We apologise for any inconvenience caused by this disruption. Update: Telstra has replaced the faulty line card and services are back online.

Sky Muster DHCP Issues


Severity : Degraded
Status : Resolved
Started at : 24/07/2016 8:00am
Expected End Time : 25/07/2016 5:00pm

SkyMesh is aware of issues with Sky Muster users obtaining DHCP leases causing no connectivity to NBN Sky Muster. NBN have been working on the issue and have identified the cause and are working on a fix. We apologise for the inconvenience this may cause.