SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 62 113 609 439 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

There are no advisories in effect.

Previous Advisories (Past 7 days)

FTTH Outage Richmond, NSW


Severity : Degraded
Status : Resolved
Started at : 01/09/2015 7:04am
Expected End Time : 01/09/2015 5:00pm

This issue has been resolved. We have been notified by NBN of a service outage in Richmond, NSW and the surrounding areas. At present we have not been passed an ETA for resolution.

Scheduled Outage - Western Australia - nbn fibre and fixed wireless


Severity : Maintenance
Status : Resolved
Started at : 01/09/2015 3:00am
Expected End Time : 01/09/2015 6:00am

Early tomorrow morning (1 September 2015) we will be re-allocating our IP addresses for nbn fibre and nbn fixed wireless services in Western Australia. The change window is from 3:00 am to 6:00 am local time, and the expected service interruption is around two hours. Services will be offline during the interruption but we have scheduled it for the early hours of the morning. We rarely re-number our IP addresses, only once before, and we understand it may be inconvenient if you operate services that depend on you knowing your IP address. If your service is still offline after the scheduled outage window, please try power cycling all of your equipment before contacting SkyMesh Customer Support. This step will help resolve most connectivity issues experienced by the small percentage of customers that don't come back online automatically. Thanks for your continued support.

NBN Fixed Wireless - Nambour 2 CSA


Severity : Offline
Status : Resolved
Started at : 31/08/2015 3:25pm
Expected End Time : 31/08/2015 3:40pm

NBN Fixed Wireless services in Nambour 2 CSA will be offline temporarily while emergency maintenance is performed.

FTTH Outage Toowoomba


Severity : Degraded
Status : Resolved
Started at : 29/08/2015 8:40am
Expected End Time : 29/08/2015 12:30pm

We have been notified by NBN that they are investigating a network outage in the Toowoomba area. At present we do not have an ETA

Scheduled Outage - Western Australia - nbn fibre and fixed wireless


Severity : Maintenance
Status : Resolved
Started at : 28/08/2015 2:00am
Expected End Time : 28/08/2015 6:00am

Early tomorrow morning (28 August 2015) we will be re-allocating our IP addresses for nbn fibre and nbn fixed wireless services in Western Australia. The change window is from 2:00 am to 6:00 am local time, and the expected service interruption is around two hours. Services will be offline during the interruption but we have scheduled it for the early hours of the morning. We rarely re-number our IP addresses, only once before, and we understand it may be inconvenient if you operate services that depend on you knowing your IP address. If your service is still offline after the scheduled outage window, please try power cycling all of your equipment before contacting SkyMesh Customer Support. This step will help resolve most connectivity issues experienced by the small percentage of customers that don't come back online automatically. Thanks for your continued support.

NBN Fibre & Fixed Wireless Outage - WA


Severity : Offline
Status : Resolved
Started at : 26/08/2015 7:30am
Expected End Time : 26/08/2015 8:45am

This issue has now been resolved We are aware of a network fault that's affecting SkyMesh's Fibre and Fixed Wireless customers in Perth. We regret the inconvenience this has caused.