SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

SkyMesh Brisbane Call Centre


Severity : Degraded
Status : Notified
Started at : 30/03/2017 12:00am
Expected End Time : To Be Advised

Due to the heavy rain and damaging winds from Tropical Cyclone Debbie, SkyMesh has a large number of satellite and fixed wireless customers offline. We also have a large number of customers whose landlines are not working. And we have staff who can’t make it to the office due to localised flooding. All this is causing an exceptionally high volume of calls, and wait times are unacceptably long. If it’s absolutely critical that you speak with someone right away, and you don’t mind waiting quite a while in the queue, please call us. If you have an issue that can wait a few days, it would be great if you could email us. We have staff working from home and they will do their best to reply to your email. Thanks for your patience and understanding during this extreme weather event. http://www.abc.net.au/news/2017-03-30/ex-cyclone-debbie-south-east-queensland-rain/8398980

NBN SkyMuster LTSS Network Maintenance


Severity : Maintenance
Status : Resolution Expected
Started at : 19/04/2017 10:00pm
Expected End Time : 20/04/2017 6:00am

NBN will be preforming network maintenance on services connected to the SkyMuster LTSS network. This work is scheduled to start at 9pm Sydney time and will result in a disruption in service for approximately 2 hours. NBN have advised customers to leave NTD powered on where possible. We apologise for any inconvenience this may case.

Cyclone Debbie - Far North Queensland


Severity : Degraded
Status : Notified
Started at : 27/03/2017 12:00am
Expected End Time : To Be Advised

SkyMesh has a large number of customers in Far North Queensland and many of them are affected by Cyclone Debbie. While Debbie has been downgraded to tropical low, it's still delivering damaging winds and heavy rain and affecting satellite services as well as nbn Fixed Wireless services. If you're calling our Support Team, please be aware that call wait times have increased significantly as has the callback time. If you're a resident in FNQ affected by the cyclone, please be aware that we're happy to suspend billing if your home is damaged and you can't use your service. If you have difficulty paying your account, please let us know or just complete the online form here - http://www.skymesh.net.au/hardship/ Best wishes from your Southern Queensland neighbours.

Network Congestion in the ACT


Severity : Degraded
Status : Resolution Expected
Started at : 24/03/2017 12:00pm
Expected End Time : 15/05/2017 12:00pm

We are aware that our backhaul between nbn co's CIVIC POI and our Sydney Data Centre has become congested at peak times. For most activities this won't be an issue, except for latency sensitive applications such as gaming and streaming from overseas sites. If your applications are affected, please contact our Support Team and ask them to migrate your service to a less congested backhaul link.

NBN Fixed Wireless Performance


Severity : Degraded
Status : Notified
Started at : 16/02/2017 11:00am
Expected End Time : To Be Advised

NBN Upgrade Scheduled: Ballarat -> Alfredton.
NBN Upgrade Scheduled: Shepparton -> Katunga.
NBN Upgrade Scheduled: Toowoomba -> Mount Hallen.
NBN Upgrade Scheduled: Toowoomba -> Kingaroy.

No ETA from NBN: Ballarat -> Haddon.
No ETA from NBN: Ballarat -> Haddon West.
No ETA from NBN: Bundaberg -> Araluen North.
No ETA from NBN: Coffs Harbour -> Bonville.
No ETA from NBN: Coffs Harbour -> Woolgoolga.
No ETA from NBN: Shepparton -> Numurkah.
No ETA from NBN: Toowoomba -> Taabinga.
No ETA from NBN: Toowoomba -> Glenvale.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

Western Australia Outage


Severity : Offline
Status : Resolved
Started at : 19/03/2017 4:30am
Expected End Time : To Be Advised

We are aware of an outage that's affecting all SkyMesh Fixed Line and Fixed Wireless customers in Western Australia. We have reported the fault to our upstream provider and are awaiting an ETA. We regret the inconvenience this is causing our customers.

Degraded services in various States


Severity : Degraded
Status : Resolved
Started at : 13/03/2017 6:45am
Expected End Time : To Be Advised

SkyMesh is aware of customers based in NSW having packet loss and speed problems. Our upstream provider, Vocus, has advised that they are aware of the problem and are working on a resolution. Some of the areas affected are Berkeley Vale, Blacktown, Campbelltown, Castle Hill, Hamilton, Liverpool, Maitland and Nowra. There is no ETA for a repair at this stage. Edit: We believe all services provided over Vocus aggregated backhaul are affected.

WA network upgrade


Severity : Maintenance
Status : Resolved
Started at : 21/02/2017 4:00am
Expected End Time : To Be Advised

At 4am localtime (Perth) on 21/2 SkyMesh will be turning up new infrastructure. This may result in a short outage of up to 10 minutes. This work is necessary to facilitate ongoing upgrades. We apologise for any inconvenience this may case.