SkyMesh Pty Ltd Address: 37 Baxter Street Fortitude Valley QLD 4006 Phone: 1300 759 637 ABN: 38 613 736 137 Email: info@skymesh.net.au

Services

SkyMesh Advisories

A list of advisories currently affecting SkyMesh services is shown below. Also listed below are any advisories that affected SkyMesh services in the past seven days.

Please note that all times are shown in Australian Eastern Standard Time (AEST).

Current Advisories

Western Australian Fixed Line and Fixed Wireless Customers


Severity : Degraded
Status : Resolution Expected
Started at : 26/03/2017 6:00am
Expected End Time : 31/03/2017 8:00pm

This is a notice for SkyMesh customers in Western Australia with a Fixed Line or Fixed Wireless service connected via our Vocus aggregated backhaul. This does not concern SkyMesh customers in the Applecross and Pinjarra CSAs, or Sky Musterâ„¢ customers. Currently the Vocus aggregated backhaul services in Western Australia are 'homed' to Sydney, however Vocus will be 're-homing' them to our Perth Data Centre next week. This work will cause a change in IP address for each service, so you should keep that in mind and work around the issue if you rely on knowing your IP address. We don't anticipate an outage, but each service will experience a short drop as the modem / router connects to our authentication / DHCP equipment in Perth. If your service goes offline and stays offline, please restart your modem or router or both, and it should come back online. We now have connections to Vocus in Brisbane, Sydney, Melbourne and Perth, so Vocus will be re-homing other services over the next few weeks. Separate announcements will be made when Queensland services are re-homed to Brisbane, and services in Victoria, the Northern Territory, South Australia and Tasmania are re-homed to Melbourne.

IPSTAR General Maintenance for Hobart Beam


Severity : Maintenance
Status : Resolution Expected
Started at : 30/03/2017 12:00am
Expected End Time : 30/03/2017 3:00am

Announcement from IPSTAR: General maintenance is required for the Hobart Beam (510). This maintenance work is expected to cause an interruption to IPSTAR services in Beam 510. The details on the scheduled maintenance timeframes are listed as per as below. Start Date: Thursday 30/03/2017 Start Time: 12:00 AM (AEST) Finish Date: Thursday 30/03/2017 Finish Time: 03:00 AM (AEST) Services Affected: Internet connectivity to terminals in Hobart Beam (510). Maintenance Duration Window: 180 minutes. Expected Downtime: 60 minutes. Impact: No Internet connection for all customers in the Beam 510. IPSTAR will be monitoring all services once the maintenance is completed. Thank you for your patience and continued support.

IPSTAR General maintenance for Cairns and Mackay Beams


Severity : Maintenance
Status : Resolution Expected
Started at : 29/03/2017 12:00am
Expected End Time : 29/03/2017 3:00am

Announcement from IPSTAR: General maintenance is required for the Cairns (503) and McKay Beams (504). This maintenance work is expected to cause an interruption to IPSTAR services in Beam 503 and 504. The details on the scheduled maintenance timeframes are listed as per as below. Start Date: Wednesday 29/03/2017 Start Time: 12:00 AM (AEST) Finish Date: Wednesday 29/03/2017 Finish Time: 03:00 AM (AEST) Services Affected: Internet connectivity to terminals in Cairns (503) and McKay Beams (504). Maintenance Duration Window: 180 minutes. Expected Downtime: 60 minutes. Impact: No Internet connection for all customers in the Beams 503 and 504. IPSTAR will be monitoring all services once the maintenance is completed. Thank you for your patience and continued support.

IPSTAR General Maintenance for Port Macquarie and Adelaide


Severity : Maintenance
Status : Resolution Expected
Started at : 28/03/2017 12:00am
Expected End Time : 28/03/2017 3:00am

IPSTAR Announcement: General maintenance is required for the Port Macquarie (506) and Adelaide Beams (509). This maintenance work is expected to cause an interruption to IPSTAR services in Beam 506 and 509. The details on the scheduled maintenance timeframes are listed as per as below. Start Date: Tuesday 28/03/2017 Start Time: 12:00 AM (AEST) Finish Date: Tuesday 28/03/2017 Finish Time: 03:00 AM (AEST) Services Affected: Internet connectivity to terminals in Port Macquarie (506) and Adelaide Beams (509). Maintenance Duration Window: 180 minutes. Expected Downtime: 60 minutes. Impact: No Internet connection for all customers in the Beams 506 and 509. IPSTAR will be monitoring all services once the maintenance is completed. Thank you for your patience and continued support.

NBN Fixed Wireless Performance


Severity : Degraded
Status : Notified
Started at : 16/02/2017 11:00am
Expected End Time : To Be Advised

NBN Upgrade Scheduled: Ballarat -> Alfredton.
NBN Upgrade Scheduled: Shepparton -> Katunga.
NBN Upgrade Scheduled: Toowoomba -> Mount Hallen.
NBN Upgrade Scheduled: Toowoomba -> Kingaroy.

No ETA from NBN: Ballarat -> Haddon.
No ETA from NBN: Ballarat -> Haddon West.
No ETA from NBN: Bundaberg -> Araluen North.
No ETA from NBN: Coffs Harbour -> Bonville.
No ETA from NBN: Coffs Harbour -> Woolgoolga.
No ETA from NBN: Shepparton -> Numurkah.
No ETA from NBN: Toowoomba -> Taabinga.
No ETA from NBN: Toowoomba -> Glenvale.

There are currently no other advisories in effect.

Previous Advisories (Past 7 days)

Western Australia degraded performance


Severity : Degraded
Status : Resolved
Started at : 21/03/2017 10:00am
Expected End Time : 21/03/2017 2:45pm

Please be advised that customers in Western Australia may have experienced periods of transient dropouts following the upgrade works performed overnight. SkyMesh engineers have identified a vendor software defect and have implemented a workaround. No further impact is expected.

Systems maintenance


Severity : Maintenance
Status : Resolved
Started at : 21/03/2017 4:00am
Expected End Time : 21/03/2017 6:00am

Please be advised that systems engineers will be conducting urgent works in co-operation with our delivery partner which will result in temporary disruption to authentication and login servers at this time. We apologise for the short notice and any inconvenience caused.

Western Australia network maintenance


Severity : Maintenance
Status : Resolved
Started at : 21/03/2017 2:00am
Expected End Time : 21/03/2017 4:00am

Please be advised that network engineers will be conducting urgent works in co-operation with our transit provider which will result in a temporary disruption to our customers in Western Australia. We apologise for the short notice and any inconvenience caused.

Western Australia Outage


Severity : Offline
Status : Resolved
Started at : 19/03/2017 4:30am
Expected End Time : To Be Advised

We are aware of an outage that's affecting all SkyMesh Fixed Line and Fixed Wireless customers in Western Australia. We have reported the fault to our upstream provider and are awaiting an ETA. We regret the inconvenience this is causing our customers.

Degraded services in various States


Severity : Degraded
Status : Resolved
Started at : 13/03/2017 6:45am
Expected End Time : To Be Advised

SkyMesh is aware of customers based in NSW having packet loss and speed problems. Our upstream provider, Vocus, has advised that they are aware of the problem and are working on a resolution. Some of the areas affected are Berkeley Vale, Blacktown, Campbelltown, Castle Hill, Hamilton, Liverpool, Maitland and Nowra. There is no ETA for a repair at this stage. Edit: We believe all services provided over Vocus aggregated backhaul are affected.

Perth Data Centre Upgrade


Severity : Maintenance
Status : Resolved
Started at : 20/03/2017 10:30am
Expected End Time : 24/03/2017 10:00am

Over the next five days SkyMesh Systems Engineers will be installing new equipment and carrying out upgrade work in our Perth Data Centre that will provide a significant growth path for our Western Australian customers. This will provide faster, more responsive YouTube, Google and Netflix. For those customers on Vocus Aggregated backhaul, it will allow us to re-home their services from Sydney to Perth. We don't expect there to be any outages associated with this work, so this is a hazard warning rather than an outage message.

WA network upgrade


Severity : Maintenance
Status : Resolved
Started at : 21/02/2017 4:00am
Expected End Time : To Be Advised

At 4am localtime (Perth) on 21/2 SkyMesh will be turning up new infrastructure. This may result in a short outage of up to 10 minutes. This work is necessary to facilitate ongoing upgrades. We apologise for any inconvenience this may case.